Job summary
The People Services Manager (Operations) will manage and lead the provision of a high quality, responsive and comprehensive operational people services service to the ICB which includes the provision of expert human resources management advice, guidance and advice on employee relations, human resource policies, organisational and cultural change including best practice.
The post holder will be a senior HR expert and point of contact and responsible for ensuring the people services function is customer focussed, efficient, effective and delivered to the highest professional standards.
Please note that priority will be given to NCL ICB employees who are affected by change.
For further information or an informal discussion about the role, please contact: Raksha Merai, Head of HR at R.Merai@nhs.net (please note I will be on leave w/c 2 January)
Closing date: 17th January 2024
Date of Interviews: 25th or 26th January 2024
Main duties of the job
A key part of the role will be to lead the People Services Operational Team to identify problems, develop appropriate interventions and solutions by facilitating improvement processes concerning individual and team performance and change management.
The post holder will already have significant experience in senior HR leadership covering a wide range of areas such as employee relations, change management and stakeholder engagement.
Within the system, the postholders will develop key working relationships with our wider stakeholders, ensuring that the strategic priorities of the ICS are met through collaborative working.
The People Services Manager will take a key role in driving the People agenda forward throughout the ICB, working in partnership with Managers, Staff Side Representatives, staff and other partners in ensuring that the ICB is an employer of choice and the best place to work.
About us
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We're committed to improving the health and experience of our patients and residents, working with partners across the North Central London Integrated Care System (ICS) - including Councils, providers, GPs and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.
As an ICB, we're focused on:
- improving outcomes in population health and healthcare
- tackling inequalities in outcomes, experience, and access
- enhancing productivity and value for money
- helping the NHS support broader social and economic development.
We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years.
Job description
Job responsibilities
HR responsibilities Responsible for the management of complex employee relations cases and high-quality, consistent and timely advice through advice and coaching, ensuring the approach is pragmatic Develop and maintain expertise in HR best practice, including employee relations, employment legislation and case law, and impart this knowledge to the wider People Services team, Managers and staff across the ICB. Lead the People Services Team to identify problems, develop appropriate interventions and solutions by facilitating improvement processes concerning individual and team performance and change management. Take an active and proactive role in supporting all cases that could or do result in employment tribunal proceedings, providing a strategic approach to the management of claims Responsible for ensuring the People Services Team provide line-managers, and staff with professional, high-quality, consistent, comprehensive and timely HR advice and support on complex, sensitive and contentious HR issues, acting as a senior expert within the team and point of escalation, including but not confined to employee relations matters such as sickness management, performance management, grievance, harassment and bullying, disciplinary issues, management of change and TUPE, with minimal supervision ensuring that organisational and legislative requirements are met, standards of good practice are maintained and embrace the principles of a restorative just culture. Represent HR on panels to consider ill-health, grievance, performance and disciplinary issues and on appeal panels as appropriate, providing advice on procedural, legislative and employee relations implications of cases Provide senior HR representation at meetings regarding employee relations issues relating to individuals, some of which will require communication of complex and sensitive information in an emotive atmosphere Strengthen management capability, accountability and knowledge through guidelines, workshops and coaching that enables managers to make effective workforce decisions in line with the legal and policy framework. Provide senior HR advice and support to managers on complex management of change issues including advising managers on restructuring, redeployment etc carrying out collective and individual consultations, at risk meetings, advising on redundancy matters and entitlement including redundancy pay, with minimal supervision. Take an active role in developing and maintaining good working relationships with partners e.g. Staff Side, payroll provider, Occupational Health etc to support delivery of contracts and in instances will require negotiation and influencing skills, pro-actively raising and escalating any concerns or issues with service that affect the provision of a high quality service and compliance with statutory obligations Lead designated ICB-wide HR projects as and when required and contribute/partake in system-wide projects.
For full duties and responsibilities please see the Job Description attached.
Job description
Job responsibilities
HR responsibilities Responsible for the management of complex employee relations cases and high-quality, consistent and timely advice through advice and coaching, ensuring the approach is pragmatic Develop and maintain expertise in HR best practice, including employee relations, employment legislation and case law, and impart this knowledge to the wider People Services team, Managers and staff across the ICB. Lead the People Services Team to identify problems, develop appropriate interventions and solutions by facilitating improvement processes concerning individual and team performance and change management. Take an active and proactive role in supporting all cases that could or do result in employment tribunal proceedings, providing a strategic approach to the management of claims Responsible for ensuring the People Services Team provide line-managers, and staff with professional, high-quality, consistent, comprehensive and timely HR advice and support on complex, sensitive and contentious HR issues, acting as a senior expert within the team and point of escalation, including but not confined to employee relations matters such as sickness management, performance management, grievance, harassment and bullying, disciplinary issues, management of change and TUPE, with minimal supervision ensuring that organisational and legislative requirements are met, standards of good practice are maintained and embrace the principles of a restorative just culture. Represent HR on panels to consider ill-health, grievance, performance and disciplinary issues and on appeal panels as appropriate, providing advice on procedural, legislative and employee relations implications of cases Provide senior HR representation at meetings regarding employee relations issues relating to individuals, some of which will require communication of complex and sensitive information in an emotive atmosphere Strengthen management capability, accountability and knowledge through guidelines, workshops and coaching that enables managers to make effective workforce decisions in line with the legal and policy framework. Provide senior HR advice and support to managers on complex management of change issues including advising managers on restructuring, redeployment etc carrying out collective and individual consultations, at risk meetings, advising on redundancy matters and entitlement including redundancy pay, with minimal supervision. Take an active role in developing and maintaining good working relationships with partners e.g. Staff Side, payroll provider, Occupational Health etc to support delivery of contracts and in instances will require negotiation and influencing skills, pro-actively raising and escalating any concerns or issues with service that affect the provision of a high quality service and compliance with statutory obligations Lead designated ICB-wide HR projects as and when required and contribute/partake in system-wide projects.
For full duties and responsibilities please see the Job Description attached.
Person Specification
Education / Qualifications
Essential
- Educated to Masters level in a HR related subject or equivalent level of experience.
- CIPD Advanced Level 7 Diploma in HRM or equivalent experience.
- Continuing professional development, taking ownership and accountability for staying up to date
Desirable
Skills/ Abilities
Essential
- Use of Microsoft packages such as teams, Excel, Word and PowerPoint
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Ability to deal effectively with people in complex, confrontational or highly emotive situations
Values and Behaviours
Essential
- Commitment to the values and principles of system working agreed across NCL
Knowledge/ Experience
Essential
- Significant experience in a senior HR leadership and management role managing a large team
- Significant experience of providing HR professional advice and support at a senior level covering a wide range of areas including employee relations, terms and conditions and change management.
- Substantial experience of providing advice and support at informal and formal hearings on complex HR matters
- Substantial experience of advising on the application of terms and conditions of employment.
- Significant knowledge of current human resources practice and employment legislation
Person Specification
Education / Qualifications
Essential
- Educated to Masters level in a HR related subject or equivalent level of experience.
- CIPD Advanced Level 7 Diploma in HRM or equivalent experience.
- Continuing professional development, taking ownership and accountability for staying up to date
Desirable
Skills/ Abilities
Essential
- Use of Microsoft packages such as teams, Excel, Word and PowerPoint
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Ability to deal effectively with people in complex, confrontational or highly emotive situations
Values and Behaviours
Essential
- Commitment to the values and principles of system working agreed across NCL
Knowledge/ Experience
Essential
- Significant experience in a senior HR leadership and management role managing a large team
- Significant experience of providing HR professional advice and support at a senior level covering a wide range of areas including employee relations, terms and conditions and change management.
- Substantial experience of providing advice and support at informal and formal hearings on complex HR matters
- Substantial experience of advising on the application of terms and conditions of employment.
- Significant knowledge of current human resources practice and employment legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
