Job summary
The CHC Administrator will provide a high quality service for NCL CCG to support in the effective delivery of the Continuing Healthcare (CHC) process from. The post holder will be the first point of contact for all discharge to assess, home first and community assessments and appeals. The post holder will liaise with referrers, appellants and/or their representatives to ensure all assessments and appeals regarding Continuing Healthcare are robust, transparent and timely. The post holder will independently co-ordinate assessments within set time scales. The post holder will collect and collate all data relating to the pathways complete and present reports.
Main duties of the job
An exciting opportunity has arisen to join a dynamic and innovative Continuing Healthcare Team. If you are an experienced administrator looking for a new opportunity and believe that you could contribute to an expanding service that embraces new ideas and initiatives, delivers ongoing development opportunities, adopts a positive approach to work life balance and flexibility, then this could be the role for you.
If you can work autonomously, have an outgoing personality with an interest in quality improvement, have excellent interpersonal and communication skills and can adapt to a fast paced working environment, we want to hear from you.
The role of the senior administrator within Continuing Healthcare (CHC) is to provide support to our clinical and managerial staff to enable the smooth running of the service, providing the best possible experience to our patient's within North Central London.
Experience within a Continuing Healthcare team would be advantageous but not essential for the right candidate.
About us
North Central London Integrated Care Board (NCL ICB) was formally established in July 2022, bringing together five north London boroughs - Barnet, Camden, Enfield, Haringey and Islington.
NCL ICB is a clinically-led and member-driven ICB with the 203 GP practices across Barnet, Camden, Enfield, Haringey and Islington making up our membership. Patients and residents are at the heart of our decision-making. To help shape our plans we listen to all the information shared with us from the people who use the services we commission and the many dedicated professionals who work to deliver them. We ensure the local patient, resident and clinical voice in the commissioning and delivery of health and care services, by working effectively together at all levels of our system.
North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
Job description
Job responsibilities
Analytical & Judgement Overall responsibility for managing and maintaining own areas of service. Provide high quality complex service delivery, using specialist knowledge of continuing healthcare and clinical pathways, collating and presenting information and analysis. The post holder is an autonomous member of the team whose overarching goal is to enable, promote proper use of the CHC framework and coordinate acute and community referrals using the national process for CHC as a framework. Participate in Monitoring of individuals on pathways, liaising with outside agencies and families and representatives. Provide timely information/data on matters affecting all aspects of the process including assessment, panels, appeals and independent review panels. Negotiate deviation to pathways analyzing complex situations, interpreting and sourcing solutions.Please see the attached Job Description for full duties.
Job description
Job responsibilities
Analytical & Judgement Overall responsibility for managing and maintaining own areas of service. Provide high quality complex service delivery, using specialist knowledge of continuing healthcare and clinical pathways, collating and presenting information and analysis. The post holder is an autonomous member of the team whose overarching goal is to enable, promote proper use of the CHC framework and coordinate acute and community referrals using the national process for CHC as a framework. Participate in Monitoring of individuals on pathways, liaising with outside agencies and families and representatives. Provide timely information/data on matters affecting all aspects of the process including assessment, panels, appeals and independent review panels. Negotiate deviation to pathways analyzing complex situations, interpreting and sourcing solutions.Please see the attached Job Description for full duties.
Person Specification
Education / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management or information analysis in CHC
Desirable
- Management / Supervisory qualification.
Experience
Essential
- Previously worked in similar position within the public sector
- Significant experience of working within a busy and high profile environment with complex issues, competing priorities and workloads.
- Experience of taking minutes and action notes at meetings.
- Create, develop and maintain Excel databases, presenting concerns, progress information, monitor and draft improvement plans.
- Ability to successfully negotiate solutions, resource and time skills using tact and persuasion.
- Touch typist with a minimum typing speed of 40 - 60 words per minute.
Knowledge
Essential
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Knowledge of data protection principles.
- Knowledge and understanding of confidentiality. Clear knowledge of the importance of Health & Safety Regulations in the workplace.
- Fully conversant with Microsoft Office Software, and advanced keyboard skills
Desirable
- Knowledge of Continuing Health Care and NHS Funded Nursing Care
- Knowledge and familiarity of various computer packages used within the NHS.
Person Specification
Education / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management or information analysis in CHC
Desirable
- Management / Supervisory qualification.
Experience
Essential
- Previously worked in similar position within the public sector
- Significant experience of working within a busy and high profile environment with complex issues, competing priorities and workloads.
- Experience of taking minutes and action notes at meetings.
- Create, develop and maintain Excel databases, presenting concerns, progress information, monitor and draft improvement plans.
- Ability to successfully negotiate solutions, resource and time skills using tact and persuasion.
- Touch typist with a minimum typing speed of 40 - 60 words per minute.
Knowledge
Essential
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Knowledge of data protection principles.
- Knowledge and understanding of confidentiality. Clear knowledge of the importance of Health & Safety Regulations in the workplace.
- Fully conversant with Microsoft Office Software, and advanced keyboard skills
Desirable
- Knowledge of Continuing Health Care and NHS Funded Nursing Care
- Knowledge and familiarity of various computer packages used within the NHS.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
