Quality Support Officer

Job description

Job responsibilities

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders including but not limited to: ICB Nursing, Quality and Medicines team, contracts, informatics, finance, safeguarding, provider Quality Leads and Quality Teams, NHSE, Local Authorities and other health related bodies and agencies.

Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.

Work with members of the Team to develop and implement quality data collection systems that will provide accurate and timely data.

Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate

5. Functional Responsibilities

5.1 Project Management

Undertake information/project analysis as agreed with job lead.

Contribute to effective information management within the team.

Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.

Analyse and report on data and monitor the processing of data and information.

Provides information to project lead on project and statistical information matters.

Management

Provide training, advice and support on own area of responsibility.

Support training and induction of new and existing colleagues

Participate in the recruitment process of support colleagues

Information Management.

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.

Develop and maintain databases required by job.

Maintain administrative and information resources.

Research and Development:

Undertake auditing of projects, services, initiatives.

Carry out web based and publications research.

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.

Operational Responsibilities

Planning and Organisation:

Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.

Deliver against agreed objectives, achieving quality outcomes.

Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.

6.2 Policy and Service Development:

Propose changes to own project, service, initiative work, informing policy and making recommendations for more effective delivery.

Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Evidence of continuing professional development
• Knowledge of administrative procedures, project management or information analysis
• Knowledge and understanding of NHS and non-NHS healthcare providers and awareness of local and national health and social policy initiatives as they relate to quality.
• ECDL or evidence of advance computer literacy skills
• Have experience of preparing and presenting written briefings at senior management level which may be contentious or highly sensitive in nature

Communication Skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Previous experience in administering committee meetings including producing accurate and timely minutes, diary and email management and other general administration tasks.
• Experience of preparation, analysis and presentation of reports for diverse audiences including qualitative and quantitative information.
• Experience of data management, collation and information retrieval in a large organization, including excel analysis
• Excellent team working skills, demonstrating ability to work in multidisciplinary and cross organisational teams.
• Experience of working with systems of monitoring healthcare standards

Analytical & Planning

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritise
• Excellent attention to detail
• High level critical thinking skills
• Able to prioritise and manage own workload planning according to internal and external deadlines.
• Problem solving skills and ability to respond to sudden unexpected demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Address

BSW ICB, Jenner House

Unit 3, Langley Park,

Chippenham

SN15 1GG

Employer's website

https://bsw.icb.nhs.uk/ (Opens in a new tab)