Job summary
BSW ICB is seeking to recruit an enthusiastic and self-motivated administrator to join the Continuing Healthcare Team as an administration team lead.
This is an exciting opportunity to work within a strong and supportive team and to undertake a key role in successfully delivering important patient focused care services. There will be line management responsibilities and an expectation of very high level administrative competency.
The post holder will be a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information governance, and correspondence relating to CHC with partners, families and other agencies.
BSW ICB has an Agile Working Policy where office attendance is required for business purposes yet working from home offers greater work/life balance.
Main duties of the job
The successful candidate will be provide high quality support project, show initiative and offer administrative support including; information and analysis to enable delivery of Continuing Healthcare services in line with National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2022(revised)
The post holder will that standard operating procedures for CHC and FNC and are followed in a consistent manner to ensure effective application and interpretation of the National Framework for NHS Continuing Health Care and NHS Funded Nursing Care
Working with relevant health and social care professionals, CHC colleagues, senior leads within the CHC team to ensure delivery of key outcomes for the service.
About us
If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing.
BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.
Benefits BSW ICB offer include:
- NHS Pension Scheme
- Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays
- Flexible working
- Modern IT equipment and an in-house IT help facility
- Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers
- Colleague engagement forums and events
- Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)
- Opportunities for learning through training and continuous development
- Opportunity to buy additional annual leave
Job description
Job responsibilities
There will be line management responsibilities, operational responsibilities and the requirement to lead a group of administrators.
Good information management is essential within the team and the post holder must be able to analyse and report on data as required.
Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies.
Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals as agreed by CHC management
Management and completion of any ongoing communication arising as part of the referrals process
Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales
Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management
Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive
Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible
Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare
Preparation of documents for CHC appeals and disputes processes
Job description
Job responsibilities
There will be line management responsibilities, operational responsibilities and the requirement to lead a group of administrators.
Good information management is essential within the team and the post holder must be able to analyse and report on data as required.
Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies.
Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals as agreed by CHC management
Management and completion of any ongoing communication arising as part of the referrals process
Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales
Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management
Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive
Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible
Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare
Preparation of documents for CHC appeals and disputes processes
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Knowledge of administrative procedures, project management or information analysis.
Desirable
- Previously worked in similar position within the public sector.
Communication skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
Desirable
- Ability to create comprehensive draft reports, obtain data, data analysis and correspondence. Negotiating, utilising networking and persuasive skills.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Knowledge of administrative procedures, project management or information analysis.
Desirable
- Previously worked in similar position within the public sector.
Communication skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
Desirable
- Ability to create comprehensive draft reports, obtain data, data analysis and correspondence. Negotiating, utilising networking and persuasive skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.