Job summary
We have an exciting opportunity for a new head of public engagement and insights to join the CCG, lead our engagement sub-team and ensure our strategic and operational plans reflect the needs of local people and that we use their insights and aspirations to help shape our work and tackle health inequalities.
Main duties of the job
The role of head of engagement and public insights sits within the CCG's communications and engagement team. We are looking for someone to join us and help realise our vision to be experts in our field, trusted and strategic business partners, not only to staff at the CCG but also our local health and care partners.You will be an engagement specialist with excellent people management skills and possess a sound knowledge of engagement theory and have direct experience of leading involvement activity. You will have demonstrable understanding of the latest market research techniques and how to effectively measure the impact of engagement activity. You will be able to work independently, be comfortable adapting to fast-changing situations and handle multiple priorities.
You don't necessarily need an NHS background, but we're looking for someone who has the passion, energy and stamina to support us as we strive to achieve our vision of empowering people to lead their best life.
About us
Our CCG is responsible for planning and commissioning health and care services across Bath and North East Somerset, Swindon and Wiltshire and we have an annual budget of £1.5 billion. These are unprecedented times for all health and care services as we set out on our Covid-19 recovery. As the Health and Care Bill passes through Parliament, we are also preparing to transition the CCG's people and functions to the Integrated Care Board (ICB) from July 2022. The measures in the Bill relating to Integrated Care Systems are expected to become law which means we will have a broader range of responsibilities, empowering us to better join up health and care, improve population health and reduce health inequalities.
If you feel you have the passion, drive, adaptability and resilience to succeed in this role, we look forward to receiving your application. If you have any questions or would like to talk to someone about the role, please contact Tamsin May tamsin.may@nhs.net
Job description
Job responsibilities
You will lead the development, activation and delivery of engagement strategies, projects and approaches and ensuring representation of local people and communities in our decision-making and priority-setting. You will advise the senior team and partners on all aspects of public engagement, identify and pursue public engagement opportunities and contribute to embedding public engagement in our place-based and system operating arrangements. The engagement projects youll lead will be varied such as leading development and implementation of our people and communities engagement strategy, increasing uptake of the Covid vaccine amongst vulnerable groups, developing a new dermatology service or seeking feedback on access to GP services.
Job description
Job responsibilities
You will lead the development, activation and delivery of engagement strategies, projects and approaches and ensuring representation of local people and communities in our decision-making and priority-setting. You will advise the senior team and partners on all aspects of public engagement, identify and pursue public engagement opportunities and contribute to embedding public engagement in our place-based and system operating arrangements. The engagement projects youll lead will be varied such as leading development and implementation of our people and communities engagement strategy, increasing uptake of the Covid vaccine amongst vulnerable groups, developing a new dermatology service or seeking feedback on access to GP services.
Person Specification
Knowledge, Training and Experience
Essential
- to masters level or equivalent level of experience of working at a senior level in specialist area. Extensive knowledge of engagement, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Evidence of post qualifying and continuing professional development Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Member of relevant professional body Special knowledge and track record of developing, implementing and evaluating engagement communications strategies Experience and track-record of successfully operating in and delivering priorities in a partnership arrangement
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Strong IT skills (inc. MS Word, Excel and PowerPoint) and good working knowledge of social media and digital platforms as a tool to engage stakeholders.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
Autonomy Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
Physical Skills
Essential
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Other
Essential
- Used to working in a busy environment. Adaptability, flexibility and ability to cope with uncertainty and change. Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most
Person Specification
Knowledge, Training and Experience
Essential
- to masters level or equivalent level of experience of working at a senior level in specialist area. Extensive knowledge of engagement, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Evidence of post qualifying and continuing professional development Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Member of relevant professional body Special knowledge and track record of developing, implementing and evaluating engagement communications strategies Experience and track-record of successfully operating in and delivering priorities in a partnership arrangement
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Strong IT skills (inc. MS Word, Excel and PowerPoint) and good working knowledge of social media and digital platforms as a tool to engage stakeholders.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
Autonomy Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
Physical Skills
Essential
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Other
Essential
- Used to working in a busy environment. Adaptability, flexibility and ability to cope with uncertainty and change. Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most