Job summary
To lead the daily operation of the Shropshire Telford and Wrekin ICS System Operation Centre
To Chair and facilitate the daily system calls for Shropshire Telford and Wrekin ICS ensuring clear actions are identified, recorded and implemented.
To represent the ICB on NHSE regional daily operational calls.
To agree and progress actions form the system calls to promote system coordination, delivery of patient care and the management of escalation and risk.
To facilitate system task and finish groups to identify, resolve and embed improvements in access
To work with system partners and regional colleagues to respond to demand and capacity changes, proactively monitoring patient flow across the system to deliver a coordinated response which will improve patient outcomes and experience.
To determine and enact real time decisions and actions for system partners to effect rapid impact to resolve issues of system pressure, escalation and risk.
To ensure appropriate reporting and data feeds are in place to support this work
To operate in a highly political and sensitive environment
Main duties of the job
Working within the overall ICS strategic objectives, devise, implement and monitor the impact of the SCC. Evaluate, interpret and locally implement best practice.
Provide overall management to the function.
Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against key metrics through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.
Present complex information on all aspects of function practice in a clear, understandable and audience-appropriate manner to senior management and board level groups.
Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Ensure a smooth transition through decision making process to the management of contracts.
Ensure that an appropriate strategy is in line with business objective and are fully cascaded.
Personally lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.
About us
Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims across STW.
- Improving outcomes in population health and care
- Tackling inequalities in outcomes, experience, and access
- Enhancing productivity and value for money
- Helping the NHS to support broader social and economic development.
All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.
Ambition
Our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.
Compassion
Our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.
Optimism
Where our drive for improvement will be shared with clarity, enthusiasm, and openness.
Focus
Where our efforts are concentrated towards, to improve health and wellbeing with the people of STW.
Job description
Job responsibilities
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
- Internal ICB staff including managers, colleagues, and senior management as appropriate
- National and regional colleagues at NHS England
- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
- Non-NHS organisations
- Members of the public and service users as appropriate
- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
- External consultancy, as required.
Key Duties & Responsibilities
Working within the overall ICS strategic objectives, devise, implement and monitor the impact of the SCC. Evaluate, interpret and locally implement best practice.
Provide overall management to the function.
Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against key metrics through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.
Present complex information on all aspects of function practice in a clear, understandable and audience-appropriate manner to senior management and board level groups.
Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Ensure a smooth transition through decision making process to the management of contracts.
Ensure that an appropriate strategy is in line with business objective and are fully cascaded.
Personally lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.
Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits;
Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders;
Work closely with the Heads of other Departments or Directorates and clinicians to ensure that units understand and adhere to rules and standards, intervening as appropriate.
Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors.
Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards and thresholds. Disseminating these methodologies etc. to staff within the department and throughout the organisation.
Monitor the operational delivery of the SCC against National and Regional NHSE requirements, clearly identifying links to national, regional and local priorities and policy objectives.
Contribute to the development and implementation of general policy and service development.
Develop and implements strategies for improving performance.
Drive and lead development and improvement of processes.
Ensure stakeholder representation is engaged throughout the cycle.
Drive process efficiency in the continuous development of the end-to-end cycle and its associated performance metrics.
Responsible for linking people, resource and strategy to organisational strategy.
Reporting into the UEC Governance structure via the UEC Delivery Board.
To identify and assess opportunities for new services and threats to existing services and market developments as a result to learning gained via the SCC.
Develop plans and seize opportunities, mitigate threats and deliver NHSs strategic objectives.
Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.
The post holder will need to maintain a good knowledge of emerging policies from government departments for example, change management, transformation, and UEC. This will assist in the thinking and definition of the strategy discussions for the ICB and its stakeholders.
Responsible for devising, developing and implementing appropriate information sharing systems to: facilitate effective working practices for the end to end processes and ensure accurate analysis of management information;
Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short, medium and long term strategies;
Operational Responsibility
- Responsible for strategic and operational management for a major area of activity, for example, an operational or geographical division or specialist management unit
- Responsible for compiling business plan, developing strategy for area of activity, ensuring implementation and that performance targets, strategic objectives are met; contributes to corporate policies and strategy.
- Responsible for staff and budgetary management.
Financial and Physical Resources Responsibility
- Budget holder; budget setting for several services
- Holds budgets for a major area of activity; monitors budgets, responsible for overall budget setting for major area of activity
Human Resources Responsibility
Line manager for single function, department / several departments
Information Management Responsibility
- Record personally generated information
- Occasionally/regularly use software to develop reports; responsible for 1 or more information systems
- Updates information system/ uses software to develop performance management reports; responsible for performance management or similar system
Planning and Organisation Responsibility
- Formulate long term strategic plans, involving uncertainly, impact on organisation
Policy and Service Development Responsibility
- Responsible for policy implementation and development for a directorate or equivalent
- Leads the development of policies and procedures for a major area of activity, ensures compliance with the corporate policies
Research and Development Responsibility
Undertakes surveys as necessary to own work
Freedom to Act
Works within general policies, need to establish interpretation/required to interpret overall health service policy and strategy
Analytical and Judgemental Responsibility
- Highly complex facts or situations requiring analysis, interpretation, comparison of a range of options.
- Analyses performance of area of activity in relation to performance targets, strategic objectives; develop strategies, business plans, advice in areas where expert opinion differs
Communication Responsibility
- Provide and receive highly complex, sensitive or contentious information; barriers to understanding; present complex, sensitive or contentious information to large groups/ communicate in hostile, antagonistic atmosphere
- Communicates with internal staff and external agencies to ensure compliance with performance targets, strategic objectives. Involves negotiation and diplomacy; undertakes presentations to staff groups and the public/ conveys highly contentious information in atmosphere of proposed major change
Job description
Job responsibilities
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
- Internal ICB staff including managers, colleagues, and senior management as appropriate
- National and regional colleagues at NHS England
- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
- Non-NHS organisations
- Members of the public and service users as appropriate
- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
- External consultancy, as required.
Key Duties & Responsibilities
Working within the overall ICS strategic objectives, devise, implement and monitor the impact of the SCC. Evaluate, interpret and locally implement best practice.
Provide overall management to the function.
Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against key metrics through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.
Present complex information on all aspects of function practice in a clear, understandable and audience-appropriate manner to senior management and board level groups.
Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Ensure a smooth transition through decision making process to the management of contracts.
Ensure that an appropriate strategy is in line with business objective and are fully cascaded.
Personally lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.
Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits;
Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders;
Work closely with the Heads of other Departments or Directorates and clinicians to ensure that units understand and adhere to rules and standards, intervening as appropriate.
Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors.
Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards and thresholds. Disseminating these methodologies etc. to staff within the department and throughout the organisation.
Monitor the operational delivery of the SCC against National and Regional NHSE requirements, clearly identifying links to national, regional and local priorities and policy objectives.
Contribute to the development and implementation of general policy and service development.
Develop and implements strategies for improving performance.
Drive and lead development and improvement of processes.
Ensure stakeholder representation is engaged throughout the cycle.
Drive process efficiency in the continuous development of the end-to-end cycle and its associated performance metrics.
Responsible for linking people, resource and strategy to organisational strategy.
Reporting into the UEC Governance structure via the UEC Delivery Board.
To identify and assess opportunities for new services and threats to existing services and market developments as a result to learning gained via the SCC.
Develop plans and seize opportunities, mitigate threats and deliver NHSs strategic objectives.
Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.
The post holder will need to maintain a good knowledge of emerging policies from government departments for example, change management, transformation, and UEC. This will assist in the thinking and definition of the strategy discussions for the ICB and its stakeholders.
Responsible for devising, developing and implementing appropriate information sharing systems to: facilitate effective working practices for the end to end processes and ensure accurate analysis of management information;
Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short, medium and long term strategies;
Operational Responsibility
- Responsible for strategic and operational management for a major area of activity, for example, an operational or geographical division or specialist management unit
- Responsible for compiling business plan, developing strategy for area of activity, ensuring implementation and that performance targets, strategic objectives are met; contributes to corporate policies and strategy.
- Responsible for staff and budgetary management.
Financial and Physical Resources Responsibility
- Budget holder; budget setting for several services
- Holds budgets for a major area of activity; monitors budgets, responsible for overall budget setting for major area of activity
Human Resources Responsibility
Line manager for single function, department / several departments
Information Management Responsibility
- Record personally generated information
- Occasionally/regularly use software to develop reports; responsible for 1 or more information systems
- Updates information system/ uses software to develop performance management reports; responsible for performance management or similar system
Planning and Organisation Responsibility
- Formulate long term strategic plans, involving uncertainly, impact on organisation
Policy and Service Development Responsibility
- Responsible for policy implementation and development for a directorate or equivalent
- Leads the development of policies and procedures for a major area of activity, ensures compliance with the corporate policies
Research and Development Responsibility
Undertakes surveys as necessary to own work
Freedom to Act
Works within general policies, need to establish interpretation/required to interpret overall health service policy and strategy
Analytical and Judgemental Responsibility
- Highly complex facts or situations requiring analysis, interpretation, comparison of a range of options.
- Analyses performance of area of activity in relation to performance targets, strategic objectives; develop strategies, business plans, advice in areas where expert opinion differs
Communication Responsibility
- Provide and receive highly complex, sensitive or contentious information; barriers to understanding; present complex, sensitive or contentious information to large groups/ communicate in hostile, antagonistic atmosphere
- Communicates with internal staff and external agencies to ensure compliance with performance targets, strategic objectives. Involves negotiation and diplomacy; undertakes presentations to staff groups and the public/ conveys highly contentious information in atmosphere of proposed major change
Person Specification
Essential
Essential
- Extensive knowledge and expertise of service delivery, UEC and EPRR functions
Essential
Essential
- Negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Essential
Essential
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations
Person Specification
Essential
Essential
- Extensive knowledge and expertise of service delivery, UEC and EPRR functions
Essential
Essential
- Negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Essential
Essential
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
