Job summary
An exciting opportunity has arisen for a 6 month secondment, to join the Elective Care Team as a full-time Transformation & Commissioning Partner.The postholder will support the Head of Transformation & Commissioning with delivery of a range of identified transformation programmes and commissioning duties.
Working collaboratively with the wider system partners, your leadership approach should demonstrate the principles of 'system first', where compassion and values-based approaches to care is the goal. The values and behaviours are about supporting one another to create a work environment and culture which is the best place to work.
The Elective Care Transformation & Commissioning team is made up of a Director with a Head of Transformation & Commissioning, Transformation and Commissioning Partners, Project Support Officers, Ophthalmology Advisor (Clinical) and admin support. The team work on a number of different large-scale projects across the ICS, alongside day-to-day commissioning and work closely with other departments across NHS Shropshire, Telford and Wrekin, such as Contracting, Finance, Quality, Primary Care and Medicines Management.
Main duties of the job
The postholder will work as part of the Elective Care Transformation & Commissioning team, utilising the standard approach to Programme Management, to deliver agreed key outcomes and objectives across a range of transformational programmes and projects during the 6 month secondment period.
The role includes programme management of a defined remit of projects or programmes of work, adhering to standard project management methodologies and due diligence, as well as general commissioning support on a number of specific areas or services.
About us
NHS Shropshire Telford and Wrekin is responsible for planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money.
We are part of Shropshire Telford and Wrekin Integrated Care System. This means we work closely with our partner organisations across the county, such as the two local authorities, the 51 GP practices, the hospitals, and the voluntary and community sector, to plan and deliver joined up health and care services.
Working closely together, in a more joined-up way, means we can have closer links to our patients so we can develop more personalised local services which will improve the lives of our residents and reduce inequalities.
NHS Shropshire, Telford and Wrekin currently have an agile working policy, with a combination of working from home and occasional office based work or meetings. The organisation creates a supportive culture for all staff and encourages staff to access the Health and Wellbeing group which has a programme of activities, events and training.
Job description
Job responsibilities
Statement of Job Purpose
- To ensure full clinical engagement is used to maximise commissioning and service redesign opportunities regardless of organisational boundaries.
- To actively support the Head of Transformation and commissioning and other colleagues to deliver NHS STWs strategy and operational plans.
- To support the development of NHS STW and wider-system operational delivery plans for the relevant area of responsibility, developing an annual delivery plan and take responsibility for delivering the changes and targets within it.
- To lead the implementation of a programme approach to service redesign and commissioning in order to deliver high quality services in all care settings, ensuring that commissioning is consistent with national policy, local need and strategic priorities.
- To be responsible for leading and managing a range of specific projects/initiatives within NHS STW and partner organisations, ensuring effective and timely implementation of programme outcomes and service benefits.
- To take responsibility for translating programme and commissioning changes into business cases for review and approval by NHS STW.
- To work with colleagues in the Contracting Team to ensure approved commissioning and redesign changes are incorporated into contracts, in particular, leading on health outcomes.
- In partnership with the Head of Transformation and commissioning, to provide support to realise the transformational and commissioning change necessary across the health and social care economy to ensure sustainability.
Key Duties and Responsibilities
- To be the lead commissioning and transformation manager for specific service areas and respond to necessary internal and external requests.
- To work with colleagues across NHS STW to ensure that there is effective collaborative working on strategy development and service redesign with key partners, including patient & public representative groups, the local authority, service providers and voluntary sector organisations.
Planning
- To support the development of strategies to transform health and social care for the system including reducing health inequalities, increasing preventative care and the availability of services in the most appropriate setting.
- To work with the Clinical Directors and Head of Transformation and commissioning to deliver NHS STWs strategy and operational plans.
- To be responsible for the development of medium and short-term commissioning and transformation plans with relation to the service area and development of an annual delivery plan.
- To take responsibility for delivering the changes and targets within the annual delivery plan.
- In partnership with the Head of Transformation and commissioning, to realise the transformational change necessary across the health and social care economy to ensure sustainability.
Programme Management
- To be responsible for developing a programme structure, as required, to promote service redesign and continuous quality improvement aligned to system and strategic commissioning priorities.
- To be responsible for the implementation of agreed plans, monitoring progress, identifying and taking appropriate action to ensure the delivery of benefits and service improvements.
- To manage relationships constructively, providing appropriate challenge and using personal influencing skills to manage resistance and barriers to change as required.
- To establish and maintain robust project monitoring and control mechanisms which enable projects to be successfully delivered in a work environment that is subject to frequent change, while analysing and interpreting highly complex work situations.
- To lead project teams in achieving their individual objectives and the overall objectives of the programme - this will involve managing, supervising, coaching and/or facilitating and supporting staff across professions and organisations.
- To ensure the principles and outcomes of programme/projects are embedded into organisations and that appropriate policies and procedures are developed in support of this, including design of supporting training programmes.
- To ensure robust systems are in place to enable performance on the programme to be effectively monitored and be responsible for leading performance management discussions with stakeholders.
- To design and lead complex audit projects to inform progress/success of the programmes.
- To utilise NHS STWs informatics services throughout all redesign activities, ensuring best use is made of available commissioning knowledge and intelligence across the health economy.
- To utilise the agreed programme management reporting system for consistent reporting and tracking progress, alerting system leadership to key risks, mitigations and factors associated with success.
- To lead detailed business case development project initiation, directing, managing and controlling and leading project delivery of complex programmes of service delivery
- To manage and mitigate for the inter-dependencies across organisational boundaries, including those associated with people, digital, finance and quality outcomes.
- To provide day-to-day leadership on named programmes of work, supporting the programme team to deliver the identified objectives by allocating tasks as appropriate, identifying risks, issues and interdependencies, considering best practice and current options and making decisions in the best interests of the programme.
- To work in compliance with an agreed team standard approach to Programme Management, to enable transparency and delivery, and maintaining a high standard of work.
- To work and engage constructively and proactively with stakeholders, being responsible for adopting a collaborative partnership approach to work.
- To ensure timescales for delivery are met at all key stages of the project management process, ensuring any risks and issues are escalated in a timely manner with proposed mitigations and ensuring that all risks are detailed and updated on the risk register
Communication
- To lead the development and implementation of communication strategies to support the commissioning portfolio and transformation work programme, including where the information is complex/sensitive and there may be resistance.
- To communicate and provide regular reports to NHS STW and system Delivery Groups on the progress and recommendations from the programme.
- To ensure effective communication processes are in place (in relation to the programme and commissioning) across organisations and professions in relation to changing practice and policies.
- To support opportunities for change and innovation in current providers in response to community/patient feedback and changing commissioning requirements.
- To prepare reports and presentations for audiences, ranging from members of the public to senior personnel working at strategic level, imparting information on national policy, complex clinical/service data, finance and potentially contentious issues in relation to service changes.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentation.
- To draft reports to provide response/feedback from NHS STW on national documents to NHS England and Department of Health.
- To work with the Communications and Engagement (C&E) Team to ensure a robust C&E plan exists for all projects.
- To be responsible for a high standard of work supporting the delivery of work to time, quality standards and in a cost-effective manner.
Job description
Job responsibilities
Statement of Job Purpose
- To ensure full clinical engagement is used to maximise commissioning and service redesign opportunities regardless of organisational boundaries.
- To actively support the Head of Transformation and commissioning and other colleagues to deliver NHS STWs strategy and operational plans.
- To support the development of NHS STW and wider-system operational delivery plans for the relevant area of responsibility, developing an annual delivery plan and take responsibility for delivering the changes and targets within it.
- To lead the implementation of a programme approach to service redesign and commissioning in order to deliver high quality services in all care settings, ensuring that commissioning is consistent with national policy, local need and strategic priorities.
- To be responsible for leading and managing a range of specific projects/initiatives within NHS STW and partner organisations, ensuring effective and timely implementation of programme outcomes and service benefits.
- To take responsibility for translating programme and commissioning changes into business cases for review and approval by NHS STW.
- To work with colleagues in the Contracting Team to ensure approved commissioning and redesign changes are incorporated into contracts, in particular, leading on health outcomes.
- In partnership with the Head of Transformation and commissioning, to provide support to realise the transformational and commissioning change necessary across the health and social care economy to ensure sustainability.
Key Duties and Responsibilities
- To be the lead commissioning and transformation manager for specific service areas and respond to necessary internal and external requests.
- To work with colleagues across NHS STW to ensure that there is effective collaborative working on strategy development and service redesign with key partners, including patient & public representative groups, the local authority, service providers and voluntary sector organisations.
Planning
- To support the development of strategies to transform health and social care for the system including reducing health inequalities, increasing preventative care and the availability of services in the most appropriate setting.
- To work with the Clinical Directors and Head of Transformation and commissioning to deliver NHS STWs strategy and operational plans.
- To be responsible for the development of medium and short-term commissioning and transformation plans with relation to the service area and development of an annual delivery plan.
- To take responsibility for delivering the changes and targets within the annual delivery plan.
- In partnership with the Head of Transformation and commissioning, to realise the transformational change necessary across the health and social care economy to ensure sustainability.
Programme Management
- To be responsible for developing a programme structure, as required, to promote service redesign and continuous quality improvement aligned to system and strategic commissioning priorities.
- To be responsible for the implementation of agreed plans, monitoring progress, identifying and taking appropriate action to ensure the delivery of benefits and service improvements.
- To manage relationships constructively, providing appropriate challenge and using personal influencing skills to manage resistance and barriers to change as required.
- To establish and maintain robust project monitoring and control mechanisms which enable projects to be successfully delivered in a work environment that is subject to frequent change, while analysing and interpreting highly complex work situations.
- To lead project teams in achieving their individual objectives and the overall objectives of the programme - this will involve managing, supervising, coaching and/or facilitating and supporting staff across professions and organisations.
- To ensure the principles and outcomes of programme/projects are embedded into organisations and that appropriate policies and procedures are developed in support of this, including design of supporting training programmes.
- To ensure robust systems are in place to enable performance on the programme to be effectively monitored and be responsible for leading performance management discussions with stakeholders.
- To design and lead complex audit projects to inform progress/success of the programmes.
- To utilise NHS STWs informatics services throughout all redesign activities, ensuring best use is made of available commissioning knowledge and intelligence across the health economy.
- To utilise the agreed programme management reporting system for consistent reporting and tracking progress, alerting system leadership to key risks, mitigations and factors associated with success.
- To lead detailed business case development project initiation, directing, managing and controlling and leading project delivery of complex programmes of service delivery
- To manage and mitigate for the inter-dependencies across organisational boundaries, including those associated with people, digital, finance and quality outcomes.
- To provide day-to-day leadership on named programmes of work, supporting the programme team to deliver the identified objectives by allocating tasks as appropriate, identifying risks, issues and interdependencies, considering best practice and current options and making decisions in the best interests of the programme.
- To work in compliance with an agreed team standard approach to Programme Management, to enable transparency and delivery, and maintaining a high standard of work.
- To work and engage constructively and proactively with stakeholders, being responsible for adopting a collaborative partnership approach to work.
- To ensure timescales for delivery are met at all key stages of the project management process, ensuring any risks and issues are escalated in a timely manner with proposed mitigations and ensuring that all risks are detailed and updated on the risk register
Communication
- To lead the development and implementation of communication strategies to support the commissioning portfolio and transformation work programme, including where the information is complex/sensitive and there may be resistance.
- To communicate and provide regular reports to NHS STW and system Delivery Groups on the progress and recommendations from the programme.
- To ensure effective communication processes are in place (in relation to the programme and commissioning) across organisations and professions in relation to changing practice and policies.
- To support opportunities for change and innovation in current providers in response to community/patient feedback and changing commissioning requirements.
- To prepare reports and presentations for audiences, ranging from members of the public to senior personnel working at strategic level, imparting information on national policy, complex clinical/service data, finance and potentially contentious issues in relation to service changes.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentation.
- To draft reports to provide response/feedback from NHS STW on national documents to NHS England and Department of Health.
- To work with the Communications and Engagement (C&E) Team to ensure a robust C&E plan exists for all projects.
- To be responsible for a high standard of work supporting the delivery of work to time, quality standards and in a cost-effective manner.
Person Specification
Experience
Essential
- oExtensive experience of commissioning, service improvement and transformation work
- oGood understanding of the local system challenges
- oExperience of working alongside provider organisations to deliver change
- oExperience of project principles techniques and tools
- oExperience of identifying and interpreting national policy/best practice and interpreting its relevance to local situations
Qualifications
Essential
- oEducated to masters level or equivalent level of experience of working at a senior level in transformation/change management/service improvement
Skills, Knowledge and Competencies
Essential
- oAbility to provide and receive highly complex and sensitive information
- oAbility to present complex information to large/influential groups
- oAbility to negotiate on difficult issues
- oGood problem solving skills
- oAbility to analyse complex facts and develop a range of options
- oAbility to take decisions where there may be a number of options
- oAbility to anticipate and resolve problems before they arise
Personal Qualities
Essential
- oAble to use initiative and make recommendations to Heads
- oAble to work autonomously when required
- oCompleter/finisher
- oEffective organiser and networker
- oAdaptability, flexibility and ability to cope with uncertainty an change
- oReflective, open approach to learning and continuous improvement
- oPatient and outcome focussed
- oMust be able to prioritise own work effectively and be able to direct activities of others.
- oExperience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
Desirable
- oExperience of managing and motivating a team and reviewing performance of the individuals.
Person Specification
Experience
Essential
- oExtensive experience of commissioning, service improvement and transformation work
- oGood understanding of the local system challenges
- oExperience of working alongside provider organisations to deliver change
- oExperience of project principles techniques and tools
- oExperience of identifying and interpreting national policy/best practice and interpreting its relevance to local situations
Qualifications
Essential
- oEducated to masters level or equivalent level of experience of working at a senior level in transformation/change management/service improvement
Skills, Knowledge and Competencies
Essential
- oAbility to provide and receive highly complex and sensitive information
- oAbility to present complex information to large/influential groups
- oAbility to negotiate on difficult issues
- oGood problem solving skills
- oAbility to analyse complex facts and develop a range of options
- oAbility to take decisions where there may be a number of options
- oAbility to anticipate and resolve problems before they arise
Personal Qualities
Essential
- oAble to use initiative and make recommendations to Heads
- oAble to work autonomously when required
- oCompleter/finisher
- oEffective organiser and networker
- oAdaptability, flexibility and ability to cope with uncertainty an change
- oReflective, open approach to learning and continuous improvement
- oPatient and outcome focussed
- oMust be able to prioritise own work effectively and be able to direct activities of others.
- oExperience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
Desirable
- oExperience of managing and motivating a team and reviewing performance of the individuals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
