Job summary
The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Case Management Team.
The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required.
Main duties of the job
The successful candidate will be required to ;
Act as a first point of contact for the Case Management team , dealing with routine and specialist enquiries and referring to others as required. Provide high quality administrative support to the functions of the CHC/VP Team.
Communicate sensitive information to families of clients with complex needs. Provide a customer relationship management service via the telephone, email, internet or other contact channels
Produce correspondence and paperwork ensuring accuracy and that the all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and manage, present and share data as appropriate.
Updating and checking patient information data on the Systmone Database and other relevant databases to ensure accuracy of data and other duties outlined in the job description.
About us
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Job description
Job responsibilities
The North
Yorkshire Continuing Healthcare Team provides case management, support and
training around NHS Continuing Healthcare (NHS CHC). This is in line with the
National Framework for NHS Continuing Healthcare (November 2012, revised 2013).
CHC works as
part of a community team carrying out NHS Continuing care assessments and
reviews of care packages. CHC also monitors on-going care needs of patients
ensuring referral to other agencies as appropriate.
Our overall
aims are to ensure innovative, responsive, and effective clinical commissioning
and that our population has access to the highest quality healthcare providing
the best patient within available resources. We achieve this by working in
partnership with our member practices and localities, with patients and the
public, with local councils and other healthcare providers.
This administration role supports the Case Management Team to
deliver the functions for their areas of responsibility. The post holder will provide comprehensive admin support to the
clinical team. The post holder will work in a team of administrators to provide
admin duties supporting the work of the Continuing Healthcare Team.
The post holder will need good IT skills and
the ability to work independently and to meet deadlines is crucial to the role.
The post holder will be required to work using their own initiative and
autonomously and will be expected to respond to day to day issues that arise
and seek management support as required.
Experience of working in an admin team is
essential. Self-motivation,
multi-tasking and flexibility are essential.
There is an opportunity for some home working,
will be expected to be in the office at least 2 days a week office based at
Kingswood House Harrogate.
Job description
Job responsibilities
The North
Yorkshire Continuing Healthcare Team provides case management, support and
training around NHS Continuing Healthcare (NHS CHC). This is in line with the
National Framework for NHS Continuing Healthcare (November 2012, revised 2013).
CHC works as
part of a community team carrying out NHS Continuing care assessments and
reviews of care packages. CHC also monitors on-going care needs of patients
ensuring referral to other agencies as appropriate.
Our overall
aims are to ensure innovative, responsive, and effective clinical commissioning
and that our population has access to the highest quality healthcare providing
the best patient within available resources. We achieve this by working in
partnership with our member practices and localities, with patients and the
public, with local councils and other healthcare providers.
This administration role supports the Case Management Team to
deliver the functions for their areas of responsibility. The post holder will provide comprehensive admin support to the
clinical team. The post holder will work in a team of administrators to provide
admin duties supporting the work of the Continuing Healthcare Team.
The post holder will need good IT skills and
the ability to work independently and to meet deadlines is crucial to the role.
The post holder will be required to work using their own initiative and
autonomously and will be expected to respond to day to day issues that arise
and seek management support as required.
Experience of working in an admin team is
essential. Self-motivation,
multi-tasking and flexibility are essential.
There is an opportunity for some home working,
will be expected to be in the office at least 2 days a week office based at
Kingswood House Harrogate.
Person Specification
Skills and Competencies
Essential
- Excellent communication skills (verbal and written)
- Excellent numeracy and literacy skills
- Able to produce accurate and timely work
- Focuses on delivering a customer orientated service
- Capable of problem solving and be proactive in forward planning
- Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- Identifies and takes responsibility for own development
- Mature and confident approach
- Motivated and enthusiastic
- Team Player
- Well presented
- Flexible working
- Ability to prioritise own workload
Qualifications
Essential
- 5 GCSEs or equivalent (incl English Language and Maths)
- NVQ Level 3 in Business Administration or equivalent
- IT Qualification Level 2 or 3 or equivalent (e.g. ECDL)
- Proficient in using Microsoft Office
Experience
Essential
- Managing own workload and working on own initiative
- Previous experience of working in an office environment
- Ability to problem solve and work within a pressured, sensitive environment
Person Specification
Skills and Competencies
Essential
- Excellent communication skills (verbal and written)
- Excellent numeracy and literacy skills
- Able to produce accurate and timely work
- Focuses on delivering a customer orientated service
- Capable of problem solving and be proactive in forward planning
- Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- Identifies and takes responsibility for own development
- Mature and confident approach
- Motivated and enthusiastic
- Team Player
- Well presented
- Flexible working
- Ability to prioritise own workload
Qualifications
Essential
- 5 GCSEs or equivalent (incl English Language and Maths)
- NVQ Level 3 in Business Administration or equivalent
- IT Qualification Level 2 or 3 or equivalent (e.g. ECDL)
- Proficient in using Microsoft Office
Experience
Essential
- Managing own workload and working on own initiative
- Previous experience of working in an office environment
- Ability to problem solve and work within a pressured, sensitive environment
