Admissions Avoidance Administrator

Job description

Job responsibilities

Priority will be given to internal candidates within the NHS Humber and North Yorkshire Integrated Care Board (ICB)

We are looking for someone to work with us, to provide full time maternity cover for one year. The main purpose of this job is to provide admin support for our Admissions avoidance and discharge facilitation hub (known as “The Hub”).

The Hub works with health and social care partners from across the Humber, which includes Hull, East Riding, North Lincolnshire, and Northeast Lincolnshire.

As well as supporting the hub’s clinicians with diary management, arranging meetings and note taking, a large and very important part of the role is to support the team by planning and arranging Care, Education and Treatment reviews for people who have a learning disability or who are autistic, who are in hospital or may be at risk of admission due to a crisis.

The postholder may choose to work remotely from home, but will be required to occasionally work from the office or attend meetings in person.

The post holder will be the point of contact for the admissions avoidance and discharge facilitation hub on general matters, ensuring a high standard of communication and confidentiality when handling patient and staff sensitive issues, using the appropriate discretion and ensuring that queries are dealt with promptly and efficiently.

Administrative support will be provided in relation to Transforming Care and LeDeR programmes, and specifically to support the admissions avoidance and discharge facilitation hub.

This includes, proactive planning and compilation of agendas, gathering, collating and circulation of information, production of reports and circulation of action notes/ minutes and progressing actions.

Administrative tasks will be planned around the main function of the role, which is to arrange Care (Education) Treatment Reviews. This involves securing panel members, obtaining clinical paperwork, arranging attendance of the appropriate multi-disciplinary teams, and authorising payments.

The postholder will ensure effective time management through organisation and maintenance of the diaries for the hub’s Clinical Leads; making arrangements and take decisions in organising and rearranging appointments as necessary.

Person Specification

Qualifications

Essential

• Experience of dealing with the public and external organisations
• Experience of Microsoft Office
• Demonstrable knowledge of office procedures
• Demonstrable organisational skills
• Excellent minute taking skills
• NVQ Level 3 or equivalent (or existing proven skills)
• Word processing skills to RSA III standard or equivalent experience
• and/or
• Ability to demonstrate good word processing skills
• Audio typing

Desirable

• Previous NHS experience
• Microsoft Excel/Access
• Understanding of a pathways, treatment and care for people with Autism, Learning Disabilities, ASD and Mental Health issues.

Experience

Essential

• Effective time management through organisation and diary management
• Previous experience in an office environment
• Diary management
• Audio typing

Skills / Competencies

Essential

• Excellent communication skills at all levels, both in a written format and verbally, within a wide range of internal and external individuals/agencies.
• Excellent organisational skills requiring a flexible approach.
• Strong interpersonal skills, including partnership working.
• Ability to work under pressure and to tight deadlines.
• Ability to demonstrate diplomacy and tact at all times.
• Must be able to work as a team member.
• Must be reliable, trustworthy, highly motivated, enthusiastic and committed.
• Ability to work flexibly.
• Must be able to use own initiative.
• Understanding of the need for a high level of confidentiality.
• Ability to prioritise workload.
• Ability to communicate effectively both face to face and by the telephone.
• Demonstrable ability to work as part of a team.

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

East Riding Place

Willerby

HU10 6DT

Employer's website

https://www.northyorkshireccg.nhs.uk (Opens in a new tab)