Job summary
Provisional interview date is Tuesday 27th June 2023
This post is a rewarding and
exciting opportunity to help transform the delivery of community-based
services. The development of a new integrated service
model across health and social care is a key priority for North Yorkshire place.
There is a clear ambition from all partners to develop community services that
work across boundaries and improve the health of their population.
This vision includes a significant
ambition to radically reshape the delivery of intermediate care and develop
schemes and services through the Better Care Fund. This includes building
capacity to prevent avoidable admissions through preventative work and crisis
response services, combined with delivering a Home First ethos following
discharge from hospital to improve longer term outcomes.
As a senior service
improvement manager, you will play a leading role in turning this exciting
vision become a reality. With the support of a place-based team, you will take
forward the transformation of key local services as part of the North Yorkshire
integrated health and social care model. You will forge strong partnerships
with community provider organisations across North Yorkshire, North Yorkshire
Council and the voluntary sector, helping the system to work together to
deliver shared goals.
Main duties of the job
You will have the experience
and capabilities to undertake service transformation within a complicated
provider landscape. You will engage with different provider organisations,
stakeholders and local communities to build integrated services that meet the
differing needs of communities in North Yorkshire.
You will lead key programmes
of community-based development, including utilising opportunities for integration
through the Better Care Fund. You will work
with colleagues in other organisations to plan and develop transformational
initiatives. You will ensure the planned benefits are successfully delivered,
including successful achievement of KPIs and the impact and benefits to people
receiving the services.
You will work with multiple
system providers to improve the flow of patients (front door to back door)
through delivery of a range of inter-related projects concerned with urgent
care, flow and discharge. You will also support a broader programme of
engagement with community service partners to deliver proactive care for people
with frailty to reduce crises and hospital admissions.
You will need to work
flexibly, think creatively, and demonstrate a highly professional business and
person-centred approach to service development.
For further information or an
informal conversation please contact: Sam Haward samhaward@nhs.net (or
Lisa Pope if Sam Haward is unavailable).
About us
North
Yorkshire Place is the largest of 6 Places within the Humber and North
Yorkshire Health and Care Partnership (HNY HCP) It covers a population of 550K
and makes up a third of the total population of the HNY HCP.
North
Yorkshire Place has a complex geographic and partnership landscape with
multiple providers including 5 acute trusts, 4 NHS community providers, 14
Primary Care Networks and 65 general medical practices.
Out with NHS partners
there are good partnerships with local government (North Yorkshire County
Council) and voluntary sectors, to support the development of integrated
operating models that can improve the experience and outcomes of care for local
populations.
Job description
Job responsibilities
The
post holder will support the planning, delivery and monitoring of the North
Yorkshire Place integrated care and community development programme. The post holder is responsible for the
development and implementation of agreed plans working with the Head of
Community Services to meet all statutory, regulatory and NHS requirements.
The
post holder will lead the delivery of key Better Care Fund schemes including
the review of plans to support the new model of integrated health and social
care and meeting NHS England planning requirements.
The
post holder will have specialist knowledge of commissioning, the integrated
care agenda, community and social care as well as project and programme
management knowledge. The post holder
will have a key role working with partners to operationalise strategies for
ageing well and intermediate care and other projects, initiatives,
commissioning schemes as required.
Job description
Job responsibilities
The
post holder will support the planning, delivery and monitoring of the North
Yorkshire Place integrated care and community development programme. The post holder is responsible for the
development and implementation of agreed plans working with the Head of
Community Services to meet all statutory, regulatory and NHS requirements.
The
post holder will lead the delivery of key Better Care Fund schemes including
the review of plans to support the new model of integrated health and social
care and meeting NHS England planning requirements.
The
post holder will have specialist knowledge of commissioning, the integrated
care agenda, community and social care as well as project and programme
management knowledge. The post holder
will have a key role working with partners to operationalise strategies for
ageing well and intermediate care and other projects, initiatives,
commissioning schemes as required.
Person Specification
Qualifications
Essential
- Specialist knowledge, training and experience to Masters Level or equivalent.
Desirable
- Prince 2 or programme management qualification or relevant equivalent experience
Experience
Essential
- Significant NHS management experience in an Operational Role in either a provider or commissioning organisation
- NHS management experience in a corporate planning/transformation role in either a provider or commissioning organisation
- Evidence of leading and delivering change
- Service planning and redesign experience
- An understanding of the NHS financial regime and current healthcare policy
- Experience of researching best practice, interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Experience of managing and motivating a team and reviewing performance of the individuals.
- Experience of identifying and interpreting national policy.
- Demonstrable experience of dealing with a wide range of people at all levels and with both Clinicians and Managers
Desirable
- Experience of service delivery and / or development in a community service or social care-based setting
Skills and Competencies
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to apply project management discipline and processes (e.g. Prince 2) to a programme of projects to maximise delivery.
- The ability to negotiate on difficult and controversial issues including performance and change.
- Excellent communication and interpersonal skills
- The ability to work with colleagues at all levels, internally and externally and liaise with very senior people on service improvement issues.
- Ability to write clear and concise documents for discussion with other stakeholders.
- Able to use computers for written, numerical database and graphical presentations.
- Problem solving skills and the ability to respond to sudden unexpected demands.
- Have the ability to analyse and develop a range of options.
- Have the ability to take decisions on difficult and highly contentious issues where there may be a number of courses of action.
- Have the ability to anticipate and resolve problems before they arise.
- Able to create, analyse, interpret and present highly complex statistical reports and numerical data information.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Have the ability to prioritise own work effectively and be able to direct activities of others.
- Have the ability to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
- Have the ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
Person Specification
Qualifications
Essential
- Specialist knowledge, training and experience to Masters Level or equivalent.
Desirable
- Prince 2 or programme management qualification or relevant equivalent experience
Experience
Essential
- Significant NHS management experience in an Operational Role in either a provider or commissioning organisation
- NHS management experience in a corporate planning/transformation role in either a provider or commissioning organisation
- Evidence of leading and delivering change
- Service planning and redesign experience
- An understanding of the NHS financial regime and current healthcare policy
- Experience of researching best practice, interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Experience of managing and motivating a team and reviewing performance of the individuals.
- Experience of identifying and interpreting national policy.
- Demonstrable experience of dealing with a wide range of people at all levels and with both Clinicians and Managers
Desirable
- Experience of service delivery and / or development in a community service or social care-based setting
Skills and Competencies
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to apply project management discipline and processes (e.g. Prince 2) to a programme of projects to maximise delivery.
- The ability to negotiate on difficult and controversial issues including performance and change.
- Excellent communication and interpersonal skills
- The ability to work with colleagues at all levels, internally and externally and liaise with very senior people on service improvement issues.
- Ability to write clear and concise documents for discussion with other stakeholders.
- Able to use computers for written, numerical database and graphical presentations.
- Problem solving skills and the ability to respond to sudden unexpected demands.
- Have the ability to analyse and develop a range of options.
- Have the ability to take decisions on difficult and highly contentious issues where there may be a number of courses of action.
- Have the ability to anticipate and resolve problems before they arise.
- Able to create, analyse, interpret and present highly complex statistical reports and numerical data information.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Have the ability to prioritise own work effectively and be able to direct activities of others.
- Have the ability to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
- Have the ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
