Humber and North Yorkshire Integrated Care Board (857)

Administrative Assistant Mental Health Section 117

The closing date is 19 November 2025

Job summary

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required.

Main duties of the job

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required

About us

An exciting opportunity has arisen for a part time band 3 Administrative Assistant for the Mental 117 covering Hull, East riding and North Lincolnshire

You will be working to support the administration and co-ordination of the processes for the delivery of 117 aftercare for Humber and North Yorkshire Health and Care Partnership. You will act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.

You should have NVQ Level 3 or equivalent or equivalent previous experience, Knowledge of, and experienced in using, Microsoft Office including Outlook, Word, and Excel and English & Math GCSE (or equivalent) and be able to demonstrate you are clear communicator with good written, and telephone skills. You should be able to work on own initiative, prioritising own work to meet deadlines

Date posted

05 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9857-25-0076

Job locations

Health House

Grange Park Lane

Willerby

Knaresborough

HU10 6DT

Job description

Job responsibilities

To act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.

Ensure that the ICB has documentation that demonstrates an individual is eligible for S117.

Provide high quality administrative support to the functions of the S117 Team.

Communicating sensitive information to families of clients with complex needs.

Provide a customer relationship management service via the telephone, email, internet or other contact channels

Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation.

Receive, transmit, record and retrieve information and manage, present and share data as appropriate.

Updating and checking patient information on CHC/S117 Systems/databases and other relevant systems to ensure accuracy of data.

Input into and support reporting and monitoring functions, as required.

Contribute to the development of local policies and procedures.

Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.

Filing in appropriate formats and ensuring suitable storage or distribution.

Receiving incoming post, faxes and e-mails and distributing to the team

Drafting and typing letters and reports to professionals and members of the public.

Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection polices

To attend statutory training and keep up to date with personal developments.

To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team.

To maintain confidentiality at all times

To carry out any other duties as needed by the department of behalf of the ICB

In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives.