Job summary
Are you ready to take your administrative skills to the next
level? Do you thrive in a fast-paced environment where no two days are the
same? If so, we have the perfect opportunity for you. We have an exciting
opportunity to work in the Complex Care Continuing Healthcare Team as part
of the admin team based in North East Lincolnshire & North Lincolnshire CHC
team with potential for some hybrid working.
We are looking to recruit a new team member whose
responsibility it is to provide high quality administration to the NHS
Continuing Healthcare (CHC) team.
Applicants will be required to demonstrate effective
communication and organisational skills; be able to work on their own
initiative, both independently and within a team and must be able to prioritise
workload and work effectively in a busy environment.
Word processing, data input, filing, photocopying, use of
electronic mail, diary management and note taking skills are basic requirements
within the role. The post holder will also be able to adapt to changing demands
within the team and show commitment to support the delivery of a high standard
of service to colleagues.
The post holder will be required to work using their own
initiative and autonomously and will be expected to respond to day to day
issues that arise and seek management support as required.
Flexible working will be
considered.
Part time working will be considered.
Training will be provided.
Main duties of the job
The post holder will be the
first point of contact with the Continuing Healthcare Team.
The main duty of the post is
to
Answer queries from families and other
agencies.
Signpost and advise the best course of action
regarding the query.
Process referrals coming into the secure
mailbox
Take messages and inform case managers of any
changes to client situations.
Support other members of the admin and clinical
team
Input information onto database
.Prepare assessments for CHC panel process
About us
HNYICB is an
innovative organisation at the forefront of change and keen to recruit the very best people to
develop its services.
A unique and
interesting role within our admin team is a great opportunity to work in this
diverse area of health care.
A team approach is
implemented there are shared development opportunities for staff dealing with
complex care for patients with identified primary health care needs.
CHC Continuing
Healthcare NL & NEL are looking to recruit an enthusiastic experienced
person to join our friendly and supportive team.
We offer a range of
benefits including flexible working, car lease schemes and NHS pension
Job description
Job responsibilities
The post is part of an
effective administration team whose responsibility it is to provide high quality
administration to the CHC and Complex Care Team.
The post holder will often
be required to work using their own initiative and autonomously and is expected
to respond to day to day issues that arise and seek management support as
required.
The post holder will have key relationship with the
following teams, departments and organisations:
CHC
& Complex Care Staff
Providers
(e.g. Care homes, Care agencies, NHS Trusts)
Local
Authorities
GP
- Practice Managers and Practice staff
Members
of the public
Patients,
families, and their representative
Finance
and Business Intelligence colleagues
CHC
System Providers and Admin
Legal
and Governance Teams
Core functions of the role include :
To
act as a first point of contact for the CHC and Complex Care Team, dealing with
routine and specialist enquiries and referring to others as required.
Provide
high quality administrative support to the functions of the CHC Team.
Communicating
sensitive information to families of clients with complex needs.
Provide
a customer relationship management service via the telephone, email, internet
or other contact channels
Produce
correspondence and communications ensuring accuracy and that they all are
produced in line all procedural documentation.
Receive,
transmit, record and retrieve information and manage, present and share data as
appropriate.
Updating
and checking patient information on CHC Systems and other relevant systems to
ensure accuracy of data.
Input
into and support reporting and monitoring functions, as required.
Contribute
to the development of local policies and procedures.
Liaison
with providers, local authorities, health colleagues and members of the public
regarding NHS CHC, FNC and Section 117.
Filing
in appropriate formats and ensuring suitable storage or distribution.
Receiving
incoming post, faxes and e-mails and distributing to the team
Drafting
and typing letters and reports to professionals and members of the public.
Act
as first point of call for all funding requests and responsible for ensuring
the correct information is received, scanned recorded and triaged to the
relevant member of staff following data protection polices
To
attend statutory training and keep up to date with personal developments.
To
use your own skills and experience to educate other professionals in the
department to develop a wide range of experience within the team.
To
maintain confidentiality at all times
To
carry out any other duties as needed by the department of behalf of the ICB
In
order to fulfil this role the post holder will be directly exposed to
distressing circumstances around patients care and distressed relatives.
Job description
Job responsibilities
The post is part of an
effective administration team whose responsibility it is to provide high quality
administration to the CHC and Complex Care Team.
The post holder will often
be required to work using their own initiative and autonomously and is expected
to respond to day to day issues that arise and seek management support as
required.
The post holder will have key relationship with the
following teams, departments and organisations:
CHC
& Complex Care Staff
Providers
(e.g. Care homes, Care agencies, NHS Trusts)
Local
Authorities
GP
- Practice Managers and Practice staff
Members
of the public
Patients,
families, and their representative
Finance
and Business Intelligence colleagues
CHC
System Providers and Admin
Legal
and Governance Teams
Core functions of the role include :
To
act as a first point of contact for the CHC and Complex Care Team, dealing with
routine and specialist enquiries and referring to others as required.
Provide
high quality administrative support to the functions of the CHC Team.
Communicating
sensitive information to families of clients with complex needs.
Provide
a customer relationship management service via the telephone, email, internet
or other contact channels
Produce
correspondence and communications ensuring accuracy and that they all are
produced in line all procedural documentation.
Receive,
transmit, record and retrieve information and manage, present and share data as
appropriate.
Updating
and checking patient information on CHC Systems and other relevant systems to
ensure accuracy of data.
Input
into and support reporting and monitoring functions, as required.
Contribute
to the development of local policies and procedures.
Liaison
with providers, local authorities, health colleagues and members of the public
regarding NHS CHC, FNC and Section 117.
Filing
in appropriate formats and ensuring suitable storage or distribution.
Receiving
incoming post, faxes and e-mails and distributing to the team
Drafting
and typing letters and reports to professionals and members of the public.
Act
as first point of call for all funding requests and responsible for ensuring
the correct information is received, scanned recorded and triaged to the
relevant member of staff following data protection polices
To
attend statutory training and keep up to date with personal developments.
To
use your own skills and experience to educate other professionals in the
department to develop a wide range of experience within the team.
To
maintain confidentiality at all times
To
carry out any other duties as needed by the department of behalf of the ICB
In
order to fulfil this role the post holder will be directly exposed to
distressing circumstances around patients care and distressed relatives.
Person Specification
Experience
Essential
- Managing own workload and working on own initiative
- Previous experience of working in an office environment
- Ability to problem solve and work within a pressured, sensitive environment
Desirable
- Previous NHS experience
- Experience working with Systems / databases
Skills and competencies
Essential
- Excellent communication skills (verbal and written)
- Excellent numeracy and literacy skills
- Able to produce accurate and timely work
- Focuses on delivering a customer orientated service
- Capable of problem solving and be proactive in forward planning
- Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- Identifies and takes responsibility for own development
- Mature and confident approach
- Motivated and enthusiastic
- Team Player
- Flexible working
- Ability to prioritise own workload
Qualifications
Essential
- Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practises, some of which are non-routine
- Proficient in using Microsoft Office
Person Specification
Experience
Essential
- Managing own workload and working on own initiative
- Previous experience of working in an office environment
- Ability to problem solve and work within a pressured, sensitive environment
Desirable
- Previous NHS experience
- Experience working with Systems / databases
Skills and competencies
Essential
- Excellent communication skills (verbal and written)
- Excellent numeracy and literacy skills
- Able to produce accurate and timely work
- Focuses on delivering a customer orientated service
- Capable of problem solving and be proactive in forward planning
- Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- Identifies and takes responsibility for own development
- Mature and confident approach
- Motivated and enthusiastic
- Team Player
- Flexible working
- Ability to prioritise own workload
Qualifications
Essential
- Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practises, some of which are non-routine
- Proficient in using Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
