Job summary
An
exciting opportunity has arisen to work alongside the Case Management
Continuing Healthcare Team as a B3 Admin Assistant.
Working
Monday to Friday, no shifts, no weekends or bank holidays, full training, peer
support and supportive management. Training will be office based, following
successful sign off, the option of hybrid working going forward.
We are seeking to recruit a motivated, enthusiastic, and
dedicated B3 permanent admin assistant to our existing friendly team.
The role will support the Case Management Team to deliver
the functions for their areas of responsibility. The post holder will provide comprehensive admin support to the
clinical team. The post holder will work in
a team of administrators to provide admin duties supporting the work of the continuing
healthcare team.
The post holder will need good
IT skills and the ability to work independently and to meet deadlines is crucial
to the role. The post holder will be required to work using their own
initiative and autonomously and will be expected to respond to day to day
issues that arise and seek management support as required.
Experience
of working in an admin team is essential.
Self-motivation, multi-tasking and flexibility are essential.
For further
information please contact katie.harrison4@nhs.net
0300 303 8674.
Main duties of the job
The post holder will work within the Case Management Team
coordinating muliti-disciplinary team meetings, case reviews and core meetings.
Assisting the delivery of the DOH Continuing Healthcare framework (Revised
October 2018) The role is diverse and will play a pivotal part in the
facilitation of the CHC/MH process for service users with complex primary
health needs.
The post holder will proactively support clinicians facilitators in promoting patient
centred experiences.
The role involves collating Health and Social care information and
negotiating with a range of services within the health and Social Care arena.
The post holder will ensure effective communication with Service Users and
their families/carers, collaborating with the local authority to enable smooth
navigation of the Continuing Healthcare framework. The role will involve a high
level of organisation and time management skills as the role involves
maintaining a 28-day KPI timeframe.
To act as a first point of contact for the Case Management team,
dealing with routine and specialist enquiries and referring to others as
required.
Provide high quality administrative support to the functions of
the CHC/VP Team.
Provide a customer relationship management service via the
telephone, email.
Produce correspondence and paperwork ensuring accuracy and that
all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and manage,
present and share data as appropriate.
About us
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Job description
Job responsibilities
The post is part of an effective administration team whose
responsibility it is to provide high quality administration to the Case
Management Team.
The post holder will often be required to work using their own
initiative and autonomously and is expected to respond to day to day issues
that arise and seek management support as required.
To act as a first point of contact for the Case
Management team , dealing with routine and specialist enquiries and referring
to others as required.
Provide high quality administrative support to the
functions of the CHC/VP Team.
Communicating sensitive information to families of clients
with complex needs.
Provide a customer relationship management service via
the telephone, email, internet or other contact channels
Produce correspondence and paperwork ensuring accuracy
and that the all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and
manage, present and share data as appropriate.
Updating and checking patient information data on the
Systmone Database and other relevant databases to ensure accuracy of data.
Input into and support reporting and monitoring
functions as required.
Contribute to the development of local policies and
procedures.
Liaison with providers, local authorities, health
colleagues and members of the public regarding NHS CHC, FNC and Section 117.
Filing in appropriate formats and ensuring suitable
storage or distribution.
Receiving incoming post, faxes and e-mails and
distributing to the team
Drafting and typing letters and reports to
professionals and members of the public.
Act as first point of call for all funding requests
and responsible for ensuring the correct information is received, scanned
recorded and triaged to the relevant member of staff following data protection
polices
To attend statutory training and keep up to date with
personal developments.
To use your own skills and experience to educate other
professionals in the department to develop a wide range of experience within
the team.
To maintain confidentiality at all times
To carry out any other duties as needed by the
department of behalf of the North Yorkshire CCGs.
In order to fulfil this role the post holder will be
directly exposed to distressing circumstances around patients care and
distressed relatives.
Job description
Job responsibilities
The post is part of an effective administration team whose
responsibility it is to provide high quality administration to the Case
Management Team.
The post holder will often be required to work using their own
initiative and autonomously and is expected to respond to day to day issues
that arise and seek management support as required.
To act as a first point of contact for the Case
Management team , dealing with routine and specialist enquiries and referring
to others as required.
Provide high quality administrative support to the
functions of the CHC/VP Team.
Communicating sensitive information to families of clients
with complex needs.
Provide a customer relationship management service via
the telephone, email, internet or other contact channels
Produce correspondence and paperwork ensuring accuracy
and that the all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and
manage, present and share data as appropriate.
Updating and checking patient information data on the
Systmone Database and other relevant databases to ensure accuracy of data.
Input into and support reporting and monitoring
functions as required.
Contribute to the development of local policies and
procedures.
Liaison with providers, local authorities, health
colleagues and members of the public regarding NHS CHC, FNC and Section 117.
Filing in appropriate formats and ensuring suitable
storage or distribution.
Receiving incoming post, faxes and e-mails and
distributing to the team
Drafting and typing letters and reports to
professionals and members of the public.
Act as first point of call for all funding requests
and responsible for ensuring the correct information is received, scanned
recorded and triaged to the relevant member of staff following data protection
polices
To attend statutory training and keep up to date with
personal developments.
To use your own skills and experience to educate other
professionals in the department to develop a wide range of experience within
the team.
To maintain confidentiality at all times
To carry out any other duties as needed by the
department of behalf of the North Yorkshire CCGs.
In order to fulfil this role the post holder will be
directly exposed to distressing circumstances around patients care and
distressed relatives.
Person Specification
Experience
Essential
- 1.Managing own workload and working on own initiative
- 2.Previous experience of working in an office environment
- 3.Ability to problem solve and work within a pressured, sensitive environment
Skills and Competencies
Essential
- 1.Excellent communication skills (verbal and written)
- 2.Excellent numeracy and literacy skills
- 3.Able to produce accurate and timely work
- 4.Focuses on delivering a customer orientated service
- 5.Capable of problem solving and be proactive in forward planning
- 6.Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- 7.Identifies and takes responsibility for own development
- 8.Mature and confident approach
- 9.Motivated and enthusiastic
- 10.Team Player
- 11.Well presented
- 12.Flexible working
- 13.Ability to prioritise own workload
Qualifications
Essential
- 1.5 GCSEs or equivalent (incl English Language and Maths)
- 2.NVQ Level 3 in Business Administration or equivalent
- 3.IT Qualification Level 2 or 3 or equivalent (e.g. ECDL)
- 4.Proficient in using Microsoft Office
Person Specification
Experience
Essential
- 1.Managing own workload and working on own initiative
- 2.Previous experience of working in an office environment
- 3.Ability to problem solve and work within a pressured, sensitive environment
Skills and Competencies
Essential
- 1.Excellent communication skills (verbal and written)
- 2.Excellent numeracy and literacy skills
- 3.Able to produce accurate and timely work
- 4.Focuses on delivering a customer orientated service
- 5.Capable of problem solving and be proactive in forward planning
- 6.Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
- 7.Identifies and takes responsibility for own development
- 8.Mature and confident approach
- 9.Motivated and enthusiastic
- 10.Team Player
- 11.Well presented
- 12.Flexible working
- 13.Ability to prioritise own workload
Qualifications
Essential
- 1.5 GCSEs or equivalent (incl English Language and Maths)
- 2.NVQ Level 3 in Business Administration or equivalent
- 3.IT Qualification Level 2 or 3 or equivalent (e.g. ECDL)
- 4.Proficient in using Microsoft Office
