Job summary
The Continuing Healthcare and
complex health Team is looking to appoint a small team of 4 Case Workers to
support the Continuing Healthcare Team Nurse Assessors and Complex Case
Managers in the ongoing case management of those individuals in receipt of
health funding. This is an exciting new role within the Team which is a busy
operational team within Gloucestershire ICB.
Main duties of the job
The Case Worker team will
work alongside the team of Nurse Assessors and Complex Case Managers within a
range of settings and will undertake the non-clinical case management of those
in receipt of NHS Continuing Healthcare (CHC), Funded Nursing Care (FNC) and
other sources of health funding. This will include liaising with placements,
monitoring of care provision and changes to presentation and providing quality
assurance. The Case Worker Team will support the clinical staff to ensure the
care provision meets the needs of an individual, maintain accurate records, and
support all aspects of work for those individuals in receipt of health funding.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the counties NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
NHS Gloucestershire ICB
had the best staff survey result in 2023 for proportion of staff who would
recommend it as a place to work.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
Job description
Job responsibilities
The post holders will have
experience of working within a range of different health and care settings. You
will have excellent organisational skills and be able to work independently and
creatively, using a problem-solving approach. It is essential that you are
motivated, with strong communication skills, a team player and enjoy the
challenge of working in a fast-paced environment. The successful candidate will
need to be able to work well under pressure, managing competing demands and
prioritise according to the requirements of the service. There is a requirement
for the post-holder to hold a driving license and have the ability to travel
throughout the county.
We would also welcome
applications from Nursing Associates for this role.
Job description
Job responsibilities
The post holders will have
experience of working within a range of different health and care settings. You
will have excellent organisational skills and be able to work independently and
creatively, using a problem-solving approach. It is essential that you are
motivated, with strong communication skills, a team player and enjoy the
challenge of working in a fast-paced environment. The successful candidate will
need to be able to work well under pressure, managing competing demands and
prioritise according to the requirements of the service. There is a requirement
for the post-holder to hold a driving license and have the ability to travel
throughout the county.
We would also welcome
applications from Nursing Associates for this role.
Person Specification
Autonomy
Essential
- Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
Communication skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Minute taking.
Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, MS Teams Word, Excel, PowerPoint and web based systems.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues.
- Knowledge and experience of person centred approaches to care provision.
- Awareness of current good practice in the care of people with mental health/dementia/challenging behavior.
Other
Essential
- An ability to maintain confidentiality and trust.
- Professional, calm, and efficient manner.
- Commitment to continuing professional development.
- Positive and flexible approach to work.
- Must have full driving license and access to a motor vehicle3 for business use.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Person Specification
Autonomy
Essential
- Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
Communication skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Minute taking.
Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, MS Teams Word, Excel, PowerPoint and web based systems.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues.
- Knowledge and experience of person centred approaches to care provision.
- Awareness of current good practice in the care of people with mental health/dementia/challenging behavior.
Other
Essential
- An ability to maintain confidentiality and trust.
- Professional, calm, and efficient manner.
- Commitment to continuing professional development.
- Positive and flexible approach to work.
- Must have full driving license and access to a motor vehicle3 for business use.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Gloucestershire Integrated Care Board
Address
Sanger House
5220 Valiant Court, Gloucester Business Park
Gloucester
Gloucestershire
GL3 4FE
Employer's website
https://www.nhsglos.nhs.uk/ (Opens in a new tab)
