Case Worker (Team Lead)

Job description

Job responsibilities

The post holder will work alongside the CHC Nurse Assessors & Complex Case Managers within a range of settings undertaking the non-clinical case management of those in receipt of NHS Continuing Healthcare, Funded Nursing Care and other sources of health funding from Gloucestershire Integrated Care Board GICB. This will include liaising with placements, monitoring of care provision and changes to presentation which may affect an individuals eligibility. Work with the CHC Clinical staff and providers to ensure individuals are receiving appropriate care provision and regular reviews of their health needs.

The post holder will be responsible for providing effective and efficient liaison between the CHC Clinical staff and care providers.

The post holder will be expected to provide accurate and effective communications within and outside of the CHC service, dealing professionally and discreetly with enquiries from patients, relatives, carers, legal representatives, health & adult social care professionals and other organisations.

The post holder will undertake reporting and analysis of information to support delivery and development of the role.

The post holder will need to meet deadlines, collate data and maintain standards relating to the Key Performance Indicators and Quality.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

Person Specification

Physical Skills

Essential

• Skills for manipulating information.
• Advanced keyboard skills, use of a range of software.

Qualifications

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Knowledge of commissioning care provision and contractual agreements and the roles & responsibilities of agencies providing these.
• Awareness of a range of health service provisions.
• Working knowledge of Microsoft Office.
• An ability to maintain confidentiality and trust and an awareness of Information Governance requirements.
• An ability to pull together draft reports, data and other correspondence.

Desirable

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Working knowledge of NHS/ASC systems including SystmOne, Caretrack, RIO & LAS.
• Previous experience in a similar position within the public sector.
• Previous Line Management experience.

Communication skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Acts with integrity, honesty and impartiality.

Desirable

• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills.

Planning Skills

Essential

• Skills for supporting project management and ongoing service development.

Management Skills

Essential

• Skills for managing aspects of projects ensuring they meet financial targets.

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands.
• Excellent time management skills with the ability to re-prioritise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Gloucestershire Integrated Care Board

Address

Gloucestershire County Council

Westgate Street

Gloucester

GL1 2TG

Employer's website

https://www.nhsglos.nhs.uk/ (Opens in a new tab)