Job summary
Are you passionate about the delivery of healthcare digital solutions?
Can you help make a difference for patients using digital services in
Gloucestershire? Do you thrive in a busy and challenging environment? If the
answer is Yes Then we would love to hear from you!
This is an exciting opportunity to join the ICB Digital Transformation
team on a full-time contract to manage the operational delivery of digital
solutions across the ICS and Primary Care settings.
The successful candidate will be responsible for supporting the overall
direction, development, enhancement, and maintenance of digital solutions
across Gloucestershire Primary Care (General Practice) and Integrated Care
Board, providing high levels of support and guidance to appropriate
stakeholders. You will assist in
developing and implementing solutions to digitise services, supporting digital
training, and drive service changes for better user experience. The post-holder should have experience in Mobile
Device Management i.e., Intune, and knowledge of onboarding, supporting, and
developing iOS and Android devices. Windows Hybrid/Cloud Management knowledge
would also be beneficial but not essential at present.
Main duties of the job
You will be responsible for providing day to day service management for
the CCG Digital Directorate and working with Countywide IT Services, senior stakeholders,
and 3rd party suppliers. Collaboratively, you will communicate progress, monitor
delivery effectively, whilst maintaining ITIL standards and quality throughout
the delivery and service management cycle.
You will manage the transition of multiple projects into the operational
environment, interacting with internal digital project teams, practice managers,
practice ICT staff, suppliers, care professionals and external technical teams.
Accountable to the Digital Transformation Senior GPIT Technician, the
post-holder will be highly effective at communicating and influencing senior
stakeholders, both externally and internally. They will be highly organised, resilient,
and flexible in their approach, with excellent attention to detail and the
ability to work within varying levels of uncertainty.
If this post interests you, dont delay and please submit your
application for shortlisting.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the counties NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
Job description
Job responsibilities
The
Digital Transformation Systems Engineer will support the overall direction,
development, enhancement, and maintenance of digital solutions across
Gloucestershire Primary Care (General Practice) and Integrated Care Board in
line with national strategic development plans, as well as local service
development plans linking into specific Local Health Community projects,
providing high levels of support and guidance to appropriate stakeholders.
Gloucestershire
has an ambitious digital programme supported by the Digital Transformation
team. The programme supports the implementation of digital initiatives which
align with local, national, and regional priorities with a strong focus across Primary
Care and the Integrated Care Board, but also supporting programmes of work
across the wider Integrated Care system.
You
will assist in developing and implementing solutions to digitise services,
support digital training, and drive service changes for better user experience.
The
post-holder should have experience in Mobile Device Management i.e., Intune,
and have knowledge of onboarding, supporting, and developing iOS and Android
devices. Windows Hybrid/Cloud Management knowledge would also be beneficial.
Job description
Job responsibilities
The
Digital Transformation Systems Engineer will support the overall direction,
development, enhancement, and maintenance of digital solutions across
Gloucestershire Primary Care (General Practice) and Integrated Care Board in
line with national strategic development plans, as well as local service
development plans linking into specific Local Health Community projects,
providing high levels of support and guidance to appropriate stakeholders.
Gloucestershire
has an ambitious digital programme supported by the Digital Transformation
team. The programme supports the implementation of digital initiatives which
align with local, national, and regional priorities with a strong focus across Primary
Care and the Integrated Care Board, but also supporting programmes of work
across the wider Integrated Care system.
You
will assist in developing and implementing solutions to digitise services,
support digital training, and drive service changes for better user experience.
The
post-holder should have experience in Mobile Device Management i.e., Intune,
and have knowledge of onboarding, supporting, and developing iOS and Android
devices. Windows Hybrid/Cloud Management knowledge would also be beneficial.
Person Specification
Qualifications
Essential
- Certified with NVQ Level 3 in a relevant subject or equivalent experience.
Desirable
- PRINCE2 Foundation qualification.
- ITIL Foundation certificate (or equivalent).
- Mobile Device Management qualification or equivalent experience.
- Knowledge of current developments in information and communications technology.
Experience
Essential
- Experience of supporting corporate meeting room Video Conferencing solutions.
Desirable
- Experience of utilising an MDM solution for management of Mobile devices in a corporate environment.
- Experience of working within a Health or social care Digital Department environment.
- Experience of providing Digital/IT services to a range of end users in an NHS environment.
Communication
Essential
- Excellent written communication skills with the ability to produce and present reports to a variety of audiences.
- Highly developed oral communication skills, ranging from 1-2-1 discussions and presentations.
- An ability to convey technical information to a non-technical audience.
Personal and People Development
Essential
- Demonstrate a commitment to undertake further training and development as agreed with line manager.
- Self-motivated.
- Good analytical and problem-solving skills ability to analyse complex data/information including ability to respond to unexpected demands.
Knowledge and Skills
Essential
- In depth knowledge of M365 and Windows 10/11.
- Ability to work independently and on own initiative, with limited supervision.
Desirable
- In depth knowledge of MDM tools and their correct usage.
- Understanding of Change Management.
- Knowledge of Primary Care clinical systems and the marketplace.
Communication
Essential
- Excellent written communication skills with the ability to produce and present reports to a variety of audiences.
Person Specification
Qualifications
Essential
- Certified with NVQ Level 3 in a relevant subject or equivalent experience.
Desirable
- PRINCE2 Foundation qualification.
- ITIL Foundation certificate (or equivalent).
- Mobile Device Management qualification or equivalent experience.
- Knowledge of current developments in information and communications technology.
Experience
Essential
- Experience of supporting corporate meeting room Video Conferencing solutions.
Desirable
- Experience of utilising an MDM solution for management of Mobile devices in a corporate environment.
- Experience of working within a Health or social care Digital Department environment.
- Experience of providing Digital/IT services to a range of end users in an NHS environment.
Communication
Essential
- Excellent written communication skills with the ability to produce and present reports to a variety of audiences.
- Highly developed oral communication skills, ranging from 1-2-1 discussions and presentations.
- An ability to convey technical information to a non-technical audience.
Personal and People Development
Essential
- Demonstrate a commitment to undertake further training and development as agreed with line manager.
- Self-motivated.
- Good analytical and problem-solving skills ability to analyse complex data/information including ability to respond to unexpected demands.
Knowledge and Skills
Essential
- In depth knowledge of M365 and Windows 10/11.
- Ability to work independently and on own initiative, with limited supervision.
Desirable
- In depth knowledge of MDM tools and their correct usage.
- Understanding of Change Management.
- Knowledge of Primary Care clinical systems and the marketplace.
Communication
Essential
- Excellent written communication skills with the ability to produce and present reports to a variety of audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Gloucestershire Integrated Care Board
Address
NHS Gloucestershire Integrated Care Board
Floor 5
Shire Hall, Westgate Street
Gloucester
GL1 2TG
Employer's website
https://www.nhsglos.nhs.uk/ (Opens in a new tab)
