Primary Care Training Hub and Workforce Administrator

Job description

Job responsibilities

Band: Band 3

Responsible to: Primary Care Training Hub Business Manager

Accountable to: Head of Primary Care Workforce Development

To deliver an effective and competent level of administrative support and consistently foster good working relationships.

The post holder will be responsible for logging, directing and responding to all forms of communication and enquires received into the team, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

2. Main Duties and Responsibilities

To work as an integral part of the Primary Care Training Hub and Workforce Team.

Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.

Ensure that all correspondence is dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

Photocopying, scanning and correctly filing documents, letters, MOUs, minutes and reports when required.

Post holder must have a good level of keyboard skills and knowledge of Microsoft Office programmes.

Post holder must be able to take accurate notes and interpret complex documentation.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Have a flexible/adaptable approach to work in order to meet various deadlines.

Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.

Inputting into, monitoring and printing spreadsheets / reports from computerised systems.

Able to shift priorities and manage conflicting demands in line with changing team requirements.

To carry out other appropriate delegated duties as required.

Person Specification

Person Specification

Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• Demonstrable experience of working in an administrative environment.
• Good working knowledge of Microsoft Office including Word and Excel.
• Clear communicator with good writing, data entry and telephone skills.
• Ability to work effectively as part of a team.
• Problem solving skills.
• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Understanding of and commitment to equality of opportunity and good working relationships.
• An ability to maintain confidentiality and trust.
• Good time keeping.

Desirable

• Experience of working in a health care environment.
• Understanding of Data Protection legislation.

Employer details

Employer name

NHS Gloucestershire Integrated Care Board

Address

Sanger House

5220 Valiant Court, Gloucester Business Park

Gloucester

Gloucestershire

GL3 4FE

Employer's website

https://www.nhsglos.nhs.uk/ (Opens in a new tab)