Senior Information Manager - Clinical Effectiveness

Job responsibilities

Reporting to the Head of Clinical Effectiveness (CE) Programme and to the Head of Analytics, and working closely with CE Clinical Leads, the post holder will be responsible for managing the implementation and delivery of the clinical effectiveness programmes data reporting function.

CE will embed systematic improvement processes across NWL, working with Federations and PCNs to support GP practices, help to build a successful ICS and improve health outcomes for residents across NWL.

Building on successful models already established in NWL boroughs and elsewhere, the service will bring population health management and learning together to form the basis for personal, organisational and system development, and continuous improvement in outcomes.

The overarching objectives for delivering accessible and robust data and information, are to support:

• Prioritisation and stratifying quality improvement support to primary care
• Engagement and empowerment of practices and their PCN representatives to deliver high quality care
• Evaluation and on-going improvement of the clinical effectiveness programme

Duties and responsibilities

• Working with the Head of NWL CE and clinical leaders to manage the delivery of the NWL CE programmes data reporting system, ensuring it positively supports GP practices and impacts on patient outcomes, and mobilises a NWL wide improvement approach that supports the emerging ICS.
• Work across a matrix system to share data reports and information with practices, designed to support quality improvement

Communications & Relationships

• Engage a wide range of internal and external stakeholders in order to facilitate the successful development and delivery of the NWL CE programme
• Interface with digital improvement programme partners to explore and shape solutions to data analysis and reporting
• Present and describe dashboards to a range of audiences including at System, Borough, PCN and practice levels
• Provide and receive highly complex, sensitive or contentious information where agreement or co-operation is required;
• Present highly complex, sensitive or contentious information to groups
• Encourage collaborative working to improve services/performance where there may be resistance to change;
• Presents workshops to large groups of staff as appropriate.
• Communicate data and analytics issues in a clear and concise way which would be understandable by lay persons
• advise, train and support colleagues in the use of data tools (e.g. Excel) and other pertinent data production and reporting software

Staff Management and leadership

• The post holder will be responsible for leading and coordinating the data reporting activities of the clinical effectiveness programme.

Policy and Service Development

• Proposes changes to and redesigns statistical, information and local managerial policies and procedures which have an impact on other areas, e.g. analytical/statistical lead on cross professional working groups advising on new data collection
• Keep pace with emerging data/information reporting requirements and policies
• Required to take part in training courses and participate in service development.

Analytical and Judgement Skills

• Provide highly skilled data processing and analytic support, producing informatics to support general practice teams in quality improvement.
• Provide and receive highly complex information; using this to persuade, motivate, negotiate and train others
• Analyse, investigate and resolve analytical queries and issues or problems, where there may be multiple solutions and differing opinions
• Support processes of responsive evaluation (a test and learn approach) so that local commissioners and providers understand the extent to which clinical effectiveness is helping to improve the value of care and reduce the inequality of outcomes across NWL
• Provide advice and recommendations to the NWL CE team and/or external data commissioners in data extraction approaches and reporting requests, ensuring that data reports are effective and meet all specification and governance requirements.
• Contribute data to inform academic papers, reports and other commentary as requested by clinical leads and the NWL CE steering group

Planning and Organisational skills

• Develop and manage documentation processes to improve the effectiveness of NWL CE programme
• Plans projects, prepares plans, strategies, and statistical/information aspects of NWL CE programme.
• Contributes to planning and formulation of strategies for NWL CE programme
• Manage competing demands to deliver an excellent standard across all areas of workAble to think strategically to anticipate and mitigate problems before they arise
• Information management/resources including any databases used / IM&T responsibilities
• Design and implement appropriate interrogation and extraction of data, as required for CE reporting, using relevant local systems supported by data collection software and tools
• Create clinical searches and data extractions, compiling reports from a range of data-sets and systems; ideally with experience of SystmOne and EMIS web. Reports and data extractions will inform and support:
• the development of clinical effectiveness clinical guides
• the identification of areas of focus for quality improvement at NWL, borough and practice levels
• identification of areas of good practice and learning which can be spread across the system
• design of clinical support templates within the GP IT systems
• prioritisation of clinical support to practices
• effective reporting and evaluation of a NWL CE programme priorities
• Design clear and engaging quality dashboards that include graphs, diagrams and summary reports which support audiences at System, Borough, PCN and practice level
• Collaborate with clinical leaders to design tools and templates that support practices to code accurately
• Record and summarise examples of good practice data analysis and reporting, to inform innovation and service improvement
• Develops new methodologies for the analysis and/or interpretation of data as appropriate.

Project management

• Manage borough, multi-borough, and system (NWL wide) clinical effectiveness projects/ work streams
• Influencing and facilitation skills to support and enable the multi-professional cross-system work of project teams

Risk & governance

• Responsible for identifying and raising risks and implementing mitigations and controls within the CE service, and ensuring that these are overseen by the Head of CE
• Maintain appropriate data validation procedures and data quality checks
• Contribute to the information management security aspects of CE data extraction
• Autonomy/Freedom to act
• To manage the day-to-day successful delivery of NWL CE programmes and projects
• To work in partnership with clinical and operational staff to design and oversee the delivery of strategies and approaches that will improve patient outcomes.
• To act with minimum guidelines, setting standards for others, establishing how professional and administrative information management policies should be interpreted and implemented.

Strategic focus

• Lead the implementation of advanced information management systems, ensuring seamless integration with existing NHS infrastructure to enhance data accessibility and streamline decision-making processes.
• Implement advanced data analytics methodologies for actionable insights, fostering a data-driven culture among the team, with the aim of optimising operations and decision-making processes within the NHS.

Operational focus

• Develop and ensure implementation and compliance of information strategies to enable the effective functioning of the ICB, in a changing environment, responding to both external and internal pressures in line with, and when appropriate, influencing ICB information strategy.
• Possesses advanced skills in the MS Office package, with expertise in Excel, Access, and SQL.
• Advanced experience with SQL Server tools, including SSIS and T-SQL.
• Competence in utilising Business Intelligence tools, particularly Tableau reporting.
• Utilises Statistical Process Charts when appropriate for analysis and understanding.
• Understanding and application of statistical modelling and forecasting tools.
• Develops and monitors metrics for various use cases, including operational, inequalities, and performance metrics.
• Ensures the development and quality assurance of data and support of Data improvement programmes for local and national datasets.
• Keep up to date with national guidance, national datasets and local changes.
• Supports the prioritisation and coordination of requests from diverse stakeholders, providing timely updates on progress.
• Analyse complex data and effectively communicates findings to senior managers within the NHS.
• Provides detailed information and advice to influence organisational policy and decision-making in areas such as Local Delivery Plans, Performance Management, Benchmarking, and Contractual Agreements.
• Undertake ad-hoc analysis of highly complex and varied datasets upon request from service managers, often with little prior warning, under pressure to tight deadlines.
• Responsible for the establishment of systems for the collection of data to support the priorities and programmes.
• To work closely with the Analytics leads and to support the evolving priorities of the North West London system and ensure project updates and work priorities are clear.
• Working with Data operations on understanding data processes and new data or changes to the datasets.

• Be the local Information Subject Matter Expert on:
• Acute information sets including NHS Payment Scheme, SUS, Faster SUS/SLAM, acute referral patterns, WLMDS
• 111/ LAS data
• Primary care data
• Mental health (Local and National)
• Community data (Local and National)
• Population health management
• Transformation analytics
• Population health

Leadership focus

• Manage, motivate and inspire team members, investing time in their development.
• Provide regular team briefings on ICB strategies and priorities ensuring all staff know how they contribute to the business

Experience

Essential

• Requires in depth knowledge and understanding of NHS information
• Excellent knowledge of statistical concepts and techniques
• Knowledge and understanding of information governance processes
• Ability to write SQL and VBA to extract data from database and produce analytics as required by stakeholder
• Ability to scope requirements for analytics in discussion with stakeholders
• Ability to highlight key messages and areas of focus from analysis to support stakeholders focus on key issues
• Experience of developing databases, manipulating and interpreting data
• Demonstrable experience and knowledge of NHS datasets
• Experience of interpreting guidance and delivering analysis accordingly
• Knowledge and experience of developing and delivering tableau dashboards and BI dashboard
• Experience of undertaking research on enhancing analytics and horizon scanning for new opportunities
• Substantial experience in acting as a lead analyst for a portfolio within a customer focussed organisation
• Excellent understanding of NHS provider flows, data management processes and information systems
• Ability to generate and communicate clearly complex statistical information to people at all levels in the organisation
• Ability to generate complex analysis like demand and capacity analysis, needs analysis, geo-spatial analysis and regression analysis

Responsibility for Information Management, Analysis and Control

Essential

• Able to assess and manage the information governance and management of Personal Data Requirements

Desirable

• Able to analyse regular clinical activity reports, to specify the information required and to assist with establishing necessary systems to collect new data if required

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
• Evidence of post qualifying and continuing professional development
• Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations
• Member of relevant professional body

Analytical & Judgemental Skills

Essential

• Able to assess and present highly complex facts or situations requiring analysis and/or interpretation, including the comparison of a range of options
• Able to demonstrate skills of judgement in analysing and preparing a business case or other project plan, from the point of view of service-user and carer experience, clinical delivery, organisational, financial, logistical (including workforce) and other issues

Human Resources

Essential

• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional, calm and efficient manner

Planning & Organisational Skills

Essential

• Able to plan and organise broad range of complex activities, requiring stakeholder input and adaptation, and recognition of competing demands and realities of operational delivery
• Able to demonstrate flexibility where necessary in adjusting plans or strategies as circumstances require

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).