Job summary
We are looking for an enthusiastic Contract Manager to join our busy but supportive and friendly Contracts Team, in managing and delivering an effective contracts service for NHS North West London Integrated Care Board. You will be working full time 37.5 hours a week based at Marylebone Road, London.
We will consider applicants who exhibit contracting skills and may wish to develop within this area. Please contact Bijal Thobhani if you wish to explore this further.
The Contract Team are the subject matter experts in acute, mental health, primary and community care and other non NHS services contracts. We want to ensure contracting is central to supporting transformation, improving outcomes and helping implement strategies with patients at the heart of what we do.
Main duties of the job
The postholder will be responsible for maintaining the contracts database by ensuring contract agreements and key documents are accurately recorded within it, to continue the development of the database and support to high quality and accurate recording from the database.
The postholder will also be responsible for providing support to a portfolio of contracts; developing positive relationships with colleagues within the organisation and system. The postholder will support Programme, Borough and corporate teams in the management of a range of contracts, from their procurement, development to their renewal upon expiry. The postholder will support colleagues to achieve value for money, performance (including quality) and service delivery. Highlighting and supporting the resolution of contract risk will be key to the role, as well as.
The successful candidate will be a great communicator, have adaptability, flexibility and ability to cope with uncertainty and change, as well as being proactive.
They will be able to demonstrate a strong desire to improve processes, to continue learn and make a difference by focusing on producing high quality work, being goals and outcomes orientated; and working closely with members of the contracs team, colleagues across the department, organisation and system. To be proactive in looking for solutions, contributing to their implementation and working efficiently and effectively.
About us
NHS North West London Integrated Care Board NHS NWL ICB is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster.
The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHS provider Trusts, GPs and voluntary and community organisations we plan and allocate NHS resource to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services and community care.
All ICB roles work collectively to ensure our residents and patients have access to the right services when they need them as well as focusing on prevention and health promotion, supporting residents to take greater care of their own health and live longer, healthier lives.
To do this we will:
- improve outcomes in population health and healthcare
- reduce inequalities in health outcomes, experience, and access
- enhance productivity and better value for money
- support broader social and economic development within our area.
Job description
Job responsibilities
Reducing Inequalities:
- To ensure services are developed and provided in a way that provides equal access and care for all our residents
- Promote approaches where residents views actively shape service and care provision
- Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact
- Ensure Equality Impact Assessments are proactively undertaken for all service developments
- Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff
Operational:
- Work with members of the team to investigate the causes of any variance from target/plan and where appropriate contribute to the implementation of solutions;
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes;
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work;
- Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management;
- Develop procedures in own work function with an impact on the wider organisation, as required;
- Contribute to the development of key performance indicators for the successful assessment of individual and work stream success;
- Take a lead in the coordination of training and development and across the team for example with the Atamis database for the management of contracts.
Strategic:
- Maintain constructive relationships with a broad range of internal andexternal stakeholders;
- Participate in relevant internal working groups/projects, services and initiatives to provide, information and analytical advice and expertise;
- Present information and issues, explaining issues, to a wide range of internal and external stakeholders;
- To liaise with colleagues to share best practice;
- Present information and issues, and where required explaining complex issues, to stakeholders;
- Develop procedures in own work function with an impact on other support teams work plans as required.
Other: This post is subject to the terms and conditions of employment of the NHS North West London ICB. This is not an exhaustive list of duties - staff are therefore required to undertake any other duties commensurate with the grade and in line with the requirement of this post;
- All employees of the NHS North West London ICB must not, without prior permission, disclose any information regarding clients, carers or staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff concerned will be liable to dismissal;
- Confidential information may be accessed at times and all NHS North West London ICB staff must ensure that the highest level of confidentiality is maintained at all times;
- All NHS North West London ICB staff must comply with the Staff Code of Conduct, based on the Nolan principles of public accountability;
- All individuals working within the organisation are required to safeguard and promote the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Trust Safeguarding/Child Protection policies and multi-agency procedures is an essential requirement of all employees, as is participation in related mandatory/statutory training
Job description
Job responsibilities
Reducing Inequalities:
- To ensure services are developed and provided in a way that provides equal access and care for all our residents
- Promote approaches where residents views actively shape service and care provision
- Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact
- Ensure Equality Impact Assessments are proactively undertaken for all service developments
- Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff
Operational:
- Work with members of the team to investigate the causes of any variance from target/plan and where appropriate contribute to the implementation of solutions;
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes;
- Ensure timely and accurate information analysis and reporting to management on agreed areas of work;
- Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management;
- Develop procedures in own work function with an impact on the wider organisation, as required;
- Contribute to the development of key performance indicators for the successful assessment of individual and work stream success;
- Take a lead in the coordination of training and development and across the team for example with the Atamis database for the management of contracts.
Strategic:
- Maintain constructive relationships with a broad range of internal andexternal stakeholders;
- Participate in relevant internal working groups/projects, services and initiatives to provide, information and analytical advice and expertise;
- Present information and issues, explaining issues, to a wide range of internal and external stakeholders;
- To liaise with colleagues to share best practice;
- Present information and issues, and where required explaining complex issues, to stakeholders;
- Develop procedures in own work function with an impact on other support teams work plans as required.
Other: This post is subject to the terms and conditions of employment of the NHS North West London ICB. This is not an exhaustive list of duties - staff are therefore required to undertake any other duties commensurate with the grade and in line with the requirement of this post;
- All employees of the NHS North West London ICB must not, without prior permission, disclose any information regarding clients, carers or staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff concerned will be liable to dismissal;
- Confidential information may be accessed at times and all NHS North West London ICB staff must ensure that the highest level of confidentiality is maintained at all times;
- All NHS North West London ICB staff must comply with the Staff Code of Conduct, based on the Nolan principles of public accountability;
- All individuals working within the organisation are required to safeguard and promote the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Trust Safeguarding/Child Protection policies and multi-agency procedures is an essential requirement of all employees, as is participation in related mandatory/statutory training
Person Specification
Communication Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for nurturing key relationships
Experience
Essential
- Experience of developing and maintaining health service contracts or similar
- Previous experience of similar role in the public sector
- Experience of tracking risks and reporting
- Experience of using a database to record and report information
Knowledge
Essential
- Evidence of continued professional development
- An understanding of health and social care environment and roles and responsibilities within it
- Microsoft office including Excel
Desirable
- Knowledge of project principles, techniques and tools and/or health information systems development;
Skills
Essential
- Analytical Skills
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Strategic thinking ability to anticipate
- Attention to detail combined with the ability to extract key messages from complex analysis
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where they may be a number of course of action
- Experience of setting up and implementing internal processes and procedures
- Work with members of the team to investigate the causes of any variance from target plan and proactively contribute to the implementation of solutions
- Planning Skills
- Effective organiser
- Ability to carry multiple workloads and manage and organise your time appropriately
- Physical Skills
- Skills for manipulating information and Intermediate key board skills
- Autonomy to Act
- Demonstrated capabilities to manage own workload and make informed decisions, working to tight and often changing timescales
- Strategic thinking ability to anticipate
Desirable
- Takes decisions on difficult and contentious issues where they may be a number of course of action
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post Graduate Level of education or equivalent experience
Other
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Professional calm and efficient manner
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
Person Specification
Communication Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for nurturing key relationships
Experience
Essential
- Experience of developing and maintaining health service contracts or similar
- Previous experience of similar role in the public sector
- Experience of tracking risks and reporting
- Experience of using a database to record and report information
Knowledge
Essential
- Evidence of continued professional development
- An understanding of health and social care environment and roles and responsibilities within it
- Microsoft office including Excel
Desirable
- Knowledge of project principles, techniques and tools and/or health information systems development;
Skills
Essential
- Analytical Skills
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Strategic thinking ability to anticipate
- Attention to detail combined with the ability to extract key messages from complex analysis
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where they may be a number of course of action
- Experience of setting up and implementing internal processes and procedures
- Work with members of the team to investigate the causes of any variance from target plan and proactively contribute to the implementation of solutions
- Planning Skills
- Effective organiser
- Ability to carry multiple workloads and manage and organise your time appropriately
- Physical Skills
- Skills for manipulating information and Intermediate key board skills
- Autonomy to Act
- Demonstrated capabilities to manage own workload and make informed decisions, working to tight and often changing timescales
- Strategic thinking ability to anticipate
Desirable
- Takes decisions on difficult and contentious issues where they may be a number of course of action
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post Graduate Level of education or equivalent experience
Other
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Professional calm and efficient manner
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
