Primary Care Quality Improvement Manager x 3

Job responsibilities

Operational

To support Primary Care Quality leads and the Director of Nursing-Primary Care in the quality and assurance process.

To support the Senior Primary Care Improvement Lead in ensuring robust processes are in place for managing Serious Incidents under the Patient Safety Incident Reporting Framework (PSIRF) and Learning from Patient Safety Events (LFPSE).

To support the Primary Care GP Practices in ensuring the provision of the proper high-quality care to the right patients and service users at the right time by the right staff.

To support the provision of high-quality care for patients and ensure systems are in place to report and learn from the incidents.

To lead specific Primary Care projects such as Cervical Screening and support primary care programs such as access, immunisation and vaccination, GPN modelling workforce transformation, and advanced clinical practitioner maturity, to name a few.

To champion the use of data and evidence to drive local health and inequality improvements

To provide patient safety advice to staff across the Primary Care and liaise with the ICB of Patient Safety specialists within the Quality Team.

To work with the Primary Care Networks (PCNs) and GP Practices to ensure the embodiment of quality improvement principles in reducing service provision variation and improving patient safety and patient experience.

To support having an environment in which efficient delivery of patient care is in line with fundamental and evidenced-based standards to ensure a framework of safe practices exists.

To support the development of a patient safety culture and safety systems and have sufficient seniority to engage directly with the borough-based team.

The post holder is pivotal in providing quality assurance to the ICB and supporting the implementation of the Primary Care Quality Strategy.

To support the Director of Nursing for Primary Care in ensuring the quality of care provision radiates across all four Primary Care Strategy offerings (Access, Proactive Care, Preventative Care and Planned care).

To support improving the local population's health outcomes and standardising serious incident reporting in Primary Care.

To support the development of a culture that encourages openness in reporting and ensures that the lessons learned from adverse incidents are shared within Primary Care.

To work closely with the quality team, Primary Care contracting team, and the Learning hub to have intelligence on care quality information and data to support quality improvement.

To collaborate with the Primary Care and the Imperial Partners on safety matters and escalate to the Director of Nursing for Primary Care on patient safety incidents, complex complaints, Care Quality Commission action plans and any identified risks in the system.

To support the increase in uptake of digital incident reporting solutions within the Primary Care.

To proactively create an open, inclusive, equitable culture. Ensure the contributions and perspectives of all staff are heard and valued and influence decision-making within the team.

To support incorporating quality improvement methodologies in Primary Care Nursing, Allied Healthcare Professionals, Community Nursing, Additional Roles Reimbursement Scheme (ARRS) workforces' transformation work streams, leadership programs and clinical supervision processes.

To support Primary Care Programs such as Cervical Screaming, Access, Immunisation and Vaccination, GPN Modelling workforce transformation, and Advance Clinical Practitioner maturity, to name a few.

To support the NWL Primary Care Reference Group, NWL Clinical Advisory Group, local Clinical Interface Group/Senate, Patient Safety Committee and other internal and external groups/committees as required.

To actively participate in the ICS System Quality Group and lead on quality improvement projects as directed by the Director of Nursing, Chief Nursing Officer and the Chief Medical Director.

Attend the Primary Care multi-disciplinary networks and practice nurses meetings.

To deputise for the Senior Primary Care Improvement Lead as appropriate and attend internal and external meetings with NHS England London region, Primary Care Provider, and ICB committees.

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out and other duties as may reasonably be required by their line manager.

Finance

To support quality, innovation, productivity and performance that improves quality of care and patient outcomes; driving transformation through agreed improvement models to improve value for money.

To act in a way that is complies with statutory orders and financial instructions.

Information Management

Provide and receive highly complex, sensitive and contentious information, including presenting information involving a wide range of stakeholders in formal settings; therefore, the post holder must have the ability to deal with resulting potentially challenging situations.

Developing and presenting highly complex presentations and reports at the System Quality Group, Performance Committee and other meetings as directed by the Director of Nursing and the Chief Nursing Officer, Primary Care Executive, Primary Care Focus Group.

To ensure processes are in place for the management and reporting of information to internal and external stakeholders

Contribute to the quality element of the Directorate risk register

Support the wider ICS by participating in meetings in other directorates as appropriate

Planning and Organisation

Support the Directorate with the development of strategic and annual plans for the directorate that contribute to the delivery of the ICBs strategic and annual plans. Identify opportunities for growing, improving and redesigning services in line with the ICBs objectives.

To provide and receive history complex, sensitive, contentious information, presenting at Primary Care meetings, PCN, Primary Care Operating and quality meetings.

To ensure the ICBs objectives and patient safety requirements are fulfilled within the directorate portfolio of services.

Policy and Service Development

Working collaboratively with the ICB programme leads and ensure quality is embedded in provider contracts, liaising with the Programme Directors to ensure a full understanding of provider pressures which may impact on provider quality and making a corporate contribution to the delivery of the commissioning strategy and plans of the ICS.

Support the processes for spreading and sharing learning and outcomes

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking ability to anticipate and resolve problems before they arise

Communication Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including performance and change.

Planning Skills

Essential

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Desirable

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Management Skills

Essential

• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.

Qualifications

Essential

• Member of relevant professional clinical body (NMC, GMC, HPCP)
• Specialist knowledge or experience to masters level equivalent
• Relevant clinical qualification
• Evidence of continuing professional development

Experience

Essential

• Clinical experience in primary care
• Experience of clinical and educational leadership and innovation, including managing a multi-professional team.
• Have an understanding of Healthcare
• Experience of clinical and educational leadership and innovation, including managing a multi-professional team

Desirable

• Detailed understanding of Patient Safety and Clinical Governance processes
• Training in patient safety and/or Quality Improvement methods

Physical Skills

Essential

• Working knowledge of Microsoft Office with intermediate keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).