Job summary
This is an exciting time for NHS North West London and the newly formed Communications and Involvement function.
As part of our high performing, creative team you will be helping local people get the best from their local NHS, as well as providing bespoke and innovative health communications and support for our communities.
Main duties of the job
We are looking for an enthusiastic, pro-active communications professional who can bring some creative flare to our campaigns and communications.
You will be responsible for supporting all elements of the communications function, including developing; written, digital and video content, responding to media enquiries and building strong relationships with colleagues across the region.
Informal discussions are welcome by contacting Communications Lead Karen Garnham k.garnham1@nhs.net
Interviews will take place on 19 August 2024.
About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster.
The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHS provider Trusts, GPs and voluntary and community organisations we plan and allocate NHS resource to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services and community care.
All ICB roles work collectively to ensure our residents and patients have access to the right services when they need them as well as focusing on prevention and health promotion, supporting residents to take greater care of their own health and live longer, healthier lives.
To do this we will:
improve outcomes in population health and healthcare
reduce inequalities in health outcomes, experience, and access
enhance productivity and better value for money
support broader social and economic development within our area.
Job description
Job responsibilities
Core duties:
Assist the communications team in the proactive and reactive management of queries from the media, stakeholders, residents and staff.
Participate in the out of hours media rota, which includes managing the media inbox.
Manage the communications inbox as part of a rota with other communications staff, ensuring timely handling of all queries.
Produce internal and external publications and materials, helping to draft copy and develop video and digital content, source external suppliers for design and print.
Assist the communications team in the management of website and social media content; acting as a content manager for internal and external websites and monitoring social media activity.
Support ICB programmes and borough-based partnerships with their communications objectives and plans.
Support social media and events as required.
Source good news stories from across the organisation and help promote the work of the ICB.
Provide an excellent telephone and face to face manner to all customers and staff. Demonstrate flexibility and professionalism at all times when dealing with customers and fellow staff.
Adhere to agreed policies and procedures for the sign off of all communications materials.
Ensure all work is delivered to agreed standards and timelines, showing initiative and motivation at all times.
Establish and oversee efficient administrative and business systems to support the directorate.
Deliver administrative support to the wider communications team as needed.
Embrace your own annual appraisal, setting your personal objectives and development plan and providing constructive feedback to assist with other staffs development.
Participate in regular team briefings and build effective relationships with colleagues at all levels through open communication and constructive feedback.
Deliver your objectives in a competent and professional manner at all times.
Job description
Job responsibilities
Core duties:
Assist the communications team in the proactive and reactive management of queries from the media, stakeholders, residents and staff.
Participate in the out of hours media rota, which includes managing the media inbox.
Manage the communications inbox as part of a rota with other communications staff, ensuring timely handling of all queries.
Produce internal and external publications and materials, helping to draft copy and develop video and digital content, source external suppliers for design and print.
Assist the communications team in the management of website and social media content; acting as a content manager for internal and external websites and monitoring social media activity.
Support ICB programmes and borough-based partnerships with their communications objectives and plans.
Support social media and events as required.
Source good news stories from across the organisation and help promote the work of the ICB.
Provide an excellent telephone and face to face manner to all customers and staff. Demonstrate flexibility and professionalism at all times when dealing with customers and fellow staff.
Adhere to agreed policies and procedures for the sign off of all communications materials.
Ensure all work is delivered to agreed standards and timelines, showing initiative and motivation at all times.
Establish and oversee efficient administrative and business systems to support the directorate.
Deliver administrative support to the wider communications team as needed.
Embrace your own annual appraisal, setting your personal objectives and development plan and providing constructive feedback to assist with other staffs development.
Participate in regular team briefings and build effective relationships with colleagues at all levels through open communication and constructive feedback.
Deliver your objectives in a competent and professional manner at all times.
Person Specification
Experience
Essential
- Experience of drafting copy for a range of publications from corporate documents to public information leaflets, newsletters and websites.
Desirable
- Sufficient experience in a communications environment or similar role.
- Experience of sourcing, briefing and working with design and print agencies to meet budget requirements.
Qualifications
Essential
- Degree educated or equivalent experience in a relevant role.
Desirable
- Evidence of personal development and training relevant to a professional communications service.
- Basic knowledge of project principles and supporting project management
Knowledge
Essential
- Knowledge and experience of communication processes and tools and the ability to select the right tool for the right job.
- Knowledge of administrative procedures & systems
Desirable
- Knowledge of the NHS
- Understanding of working in a complex and political organisational environment and the impact of your effectiveness on the wider organisations success.
Skills
Essential
- Excellent written communication skills.
- Proof reading and editing skills.
- Advanced IT skills across a range of MS Office programmes (Word, Excel, Power Point), website content management and photo/image editing packages.
- The ability to develop and implement effective administrative systems and processes within communications teams / across whole organisations to support the effective delivery of all aspects of a professional communications service.
- The ability to develop strong interpersonal relationships and work with a range of individuals at all levels within an organisation inspiring confidence and trust.
- The ability to prioritise own work effectively and deal with conflicting demands.
Person Specification
Experience
Essential
- Experience of drafting copy for a range of publications from corporate documents to public information leaflets, newsletters and websites.
Desirable
- Sufficient experience in a communications environment or similar role.
- Experience of sourcing, briefing and working with design and print agencies to meet budget requirements.
Qualifications
Essential
- Degree educated or equivalent experience in a relevant role.
Desirable
- Evidence of personal development and training relevant to a professional communications service.
- Basic knowledge of project principles and supporting project management
Knowledge
Essential
- Knowledge and experience of communication processes and tools and the ability to select the right tool for the right job.
- Knowledge of administrative procedures & systems
Desirable
- Knowledge of the NHS
- Understanding of working in a complex and political organisational environment and the impact of your effectiveness on the wider organisations success.
Skills
Essential
- Excellent written communication skills.
- Proof reading and editing skills.
- Advanced IT skills across a range of MS Office programmes (Word, Excel, Power Point), website content management and photo/image editing packages.
- The ability to develop and implement effective administrative systems and processes within communications teams / across whole organisations to support the effective delivery of all aspects of a professional communications service.
- The ability to develop strong interpersonal relationships and work with a range of individuals at all levels within an organisation inspiring confidence and trust.
- The ability to prioritise own work effectively and deal with conflicting demands.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
