Community Pharmacy Integration Project Manager

Job description

Job responsibilities

Given the breadth and cross-system nature of community pharmacy clinical services, the Community Pharmacy Integration Project Manager role has been developed to undertake some immediate implementation actions, to enable the roll out, uptake and embedding of new and recently commissioned clinical services. The role will promote an integrated approach to implementation and improvement of referral pathways into community pharmacy services (e.g. NHS Discharge Medicines Service and Smoking Cessation Advanced Service). As such the post-holder will be required to lead on the mobilisation and the local implementation of a national programme of work that will support delivery of the NHS Long Term Plan.

The Project Manager will work alongside the Community Pharmacy Clinical Lead in North West London working closely with the London Regional Pharmacy Integration Lead. The post-holder will report to the Community Pharmacy Clinical Lead, deputising as required.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Programmes and the Organisation.

Key Duties and Responsibilities

Project Management and governance:

Contribute to performance improvement, taking a lead for identified areas where agreed

Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested

Provide relevant and timely specialist advice and guidance on own portfolio of projects/function

Work with members of the Team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions

Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes

Responsible for project information systems

Responsible for taking and transcribing formal minutes,

Responsible for maintaining one or more information systems.

Functional Responsibilities

Operational FocusPlanning and Organisation

Lead the strategic planning of assigned projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.

Lead on the development of short, medium- and long-term business plans for assigned projects, achieving quality outcomes.

Lead on the planning and development of strategies / policies across North West London to enable the successful implementation of the clinical elements of the Community Pharmacy Contractual Framework.

Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes.

Contribute to short, medium and long-term business plans, achieving quality outcomes.

Leadership

Act as a leader for change ensuring that all activities and plans are effective and in line with the latest thinking, local service developments, policy and strategy.

Work within the governance structure to ensure successful delivery of the programme.

Work in a strong and effective manner with key stakeholders building influential relationships with staff at all levels.

Partnership and Cross Boundary Working

Work across multiple providers within the NHS at both system and regional levels.

Work and engage constructively with internal and external stakeholders on a range of business sensitive issues.

Communication

Excellent verbal and written communication skills are essential.

Responsible for the provision of specialist training in relation to establishing services to provide clinical elements of the community pharmacy contractual framework.

Presenting information to audiences to enable clinicians and managers to understand variations in practice in order to deliver outstanding organisational performance.

Use sound communication and negotiating skills to overcome barriers to understanding and gain mutual agreement in relation to progressing new solutions and service improvements.

Research and Development

Contribute to the development of key performance indicators for the successful assessment of individual and workstream success.

Delegate aspects of Research and Development activities, collating information, analysing and reporting findings.

Carry out audits and surveys.

Other

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.

Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise.

Develop and implement data collection systems that will provide accurate and timely data.

Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.

To liaise with other Managers to share best practice.

Frequent requirement to travel to sites across North West London.

Financial and Physical Resources

Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.

Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis.

• Authorise payments associated with the uptake of the clinical elements of the Community Pharmacy Contractual Framework.

Manages/monitors budget, budget holder for a department/services.

Staff Management

Manages department staff including performance and work allocation.

Responsible as line manager for a single function or department.

Responsible for the teaching or devising of training and development programmes.

Policy and Service Development

Lead on the development of strategies / policies across North West London to enable the successful implementation.

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management.

Develop policies and procedures in own work function with an impact on the wider organisation, as required.

Interpreting national guidance and information and supporting sites to implement them.

Analytical Skills

Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.

Ensure timely and accurate information analysis and reporting to management on agreed areas of work.

• Prepare and present comprehensive qualitative and quantitative written reports to senior management across the system and at region.

Mandatory Safeguarding Training

In addition to completing the NHS NWL mandatory training modules the post holder will be required complete the following:

Safeguarding Children Level 1

Safeguarding Adults - Level 1

Professional Development

You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses.

Person Specification

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification / experience of working at a similar level.
• Further training or significant experience to post-graduate diploma level in project management.
• Programme and Project management qualification (e.g. Prince2 Practitioner; Agile Project Management Practitioner or APM qualification) or equivalent experience.
• Evidence of continued professional development

Experience

Essential

• Experience of managing projects, including project planning, project control and project management.
• Experience of successfully operating in a politically sensitive environment.
• Demonstrated experience of coordinating projects in complex and challenging environments.
• Experience of managing issues/risks and performance reporting.
• Experience of drafting briefing papers, reports and correspondence at Senior level.
• Experience in managing stakeholders, taking account of their seniority.

Skills

Essential

• Well-developed data analysis and interpretation skills involving highly complex data, with good analytical and problem-solving skills.
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
• Comprehensive knowledge of project principles, techniques and tools.
• Advanced working knowledge and proficiency in all Microsoft Office packages (e.g. word processing, spreadsheets, e-mail and internet use).
• Excellent stakeholder management skills.
• Ability to build relations with internal and external partners which are critical in securing the strategic objectives of the business.
• Clear communicator with excellent written and presentations skills.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Ability to travel across North West London ICS sites.
• Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary.
• Demonstrates commitment to NHS and organisational values and behaviours.
• Demonstrate commitment and role.
• Model behaviours and actions that support equality, diversity, belonging and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West London Integrated Care Board

Address

NHS North West London

15 Marylebone Road

London

NW1 5JD

Employer's website

https://www.nwlondonics.nhs.uk/ (Opens in a new tab)