CHC Process Assistant

NHS Suffolk and North East Essex ICB

The closing date is 20 April 2025

Job summary

We have exciting opportunities for enthusiastic and confident administrators to work within our NHS Continuing Healthcare Team (CHC). Previous NHS experience is not essential however, you should have good general administration experience. You will need sound interpersonal skills, demonstrable IT skills, including Microsoft Word, Excel, Teams and Outlook. In house training will be given to use a clinical system for recording confidential patient information. The ability to manage emotive and sensitive issues with tact and diplomacy, work well under pressure, be confident and maintain a high level of professionalism and productivity will be needed.

You will be part of a wider team of administrators and Nurses supporting the delivery of the CHC service across SNEE. Our focus is on continuous improvement to ensure we deliver high standards and work productively to ensure robust and timely decision making for our patients.

The role involves working closely with colleagues in other organisations such as the Local Authority, and care providers and building professional relationships to improve patient experience. You will also have regular telephone contact with members of the public.

These roles are challenging but rewarding and offer the opportunity to further develop skills and knowledge regarding CHC and the wider health and social care system. Our team is warm, friendly and supportive with opportunities for professional development and support with career progression.

Main duties of the job

To assist with the management of all incoming and outgoing correspondence for the Continuing Healthcare office, to support the nurse assessors, clinical leads and lead nurses as required.

To implement and maintain effective manual and electronic filing systems.

To communicate effectively and sensitively with the general public and all Healthcare and allied professionals.

Organise and plan the diary commitments of the clinical team.

To be responsible for the processing of referrals for CHC assessment (including requests for completion of checklists).

To be responsible for the data entry and maintenance of databases.

Filing, printing, photocopying, scanning and maintaining all necessary paperwork as required.

To work flexibly to ensure all deadlines are met across the ICB Continuing Healthcare Team, this may require covering different functions and locations as required.

About us

The NHS Suffolk and North-East Essex Integrated Care Board (ICB) plans and buys healthcare services for our population. This function is commonly referred to as commissioning. To do this, we work within a budget of around £1.5 billion, which is set by NHS England, and work closely with local government and the NHS providers in our area. Our performance is judged by how well our local health and care system as a whole is working, including the health outcomes of our communities.

The ICB has delegated some authority to the three health and wellbeing alliances that operate in Suffolk and North-East Essex to act on its behalf. This is to ensure that the needs of smaller, local areas are addressed.

The ICB remains accountable for all of its functions, including those it has delegated. Local residents have a big role to play in the operation of the ICB. We rely on the experiences and perspectives of our communities to help shape our decision-making.

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9710-ICB445

Job locations

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX

Job description

Job responsibilities

To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Person Specification

Autonomy

Essential

Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.

Skills

Essential

Skills for communication on complex information and administrative matters.
Problem solving skills and ability to respond to sudden unexpected demands.
To plan, organise and co- ordinate work under own initiative.
To work effectively without
Supervision.
To work as part of the team.
To deal effectively with a range of callers in differing situations.
Accurate typing skills.
Effective communication skills.
Advanced keyboard skills, use of a range of software.

Desirable

Excellent time management skills with the ability to re-prioritise

Knowledge, Training and Experience

Essential

Education to GCSE/equivalent level
ECDL, or willingness to undertake training with one year of appointment
Good standard of computer skills to RSA III or equivalent
Experience of working as an administrator.
Experience of working in a busy office environment.

Desirable

Working in or a with Primary Care organisations
Basic knowledge of NHS Continuing Healthcare framework.
Minute taking skills.

Person Specification

Autonomy

Essential

Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.

Skills

Essential

Skills for communication on complex information and administrative matters.
Problem solving skills and ability to respond to sudden unexpected demands.
To plan, organise and co- ordinate work under own initiative.
To work effectively without
Supervision.
To work as part of the team.
To deal effectively with a range of callers in differing situations.
Accurate typing skills.
Effective communication skills.
Advanced keyboard skills, use of a range of software.

Desirable

Excellent time management skills with the ability to re-prioritise

Knowledge, Training and Experience

Essential

Education to GCSE/equivalent level
ECDL, or willingness to undertake training with one year of appointment
Good standard of computer skills to RSA III or equivalent
Experience of working as an administrator.
Experience of working in a busy office environment.

Desirable

Working in or a with Primary Care organisations
Basic knowledge of NHS Continuing Healthcare framework.
Minute taking skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.