Job summary
Suffolk
and North East Essex ICB are seeking a Quality Lead to join their Childrens
Quality and SEND team.
The
role will support the provision of assurance that our services are compliant,
safe and delivering high-quality care to our children and young people.
You
will be a qualified health or social care professional with relevant experience
of working in a senior clinical role. You will need to demonstrate your
knowledge of clinical practice, risk management, and service delivery, and your
skills in working in a supportive and collaborative way. We work in an
integrated way across organisational boundaries with colleagues in Health,
Education, Care and external stakeholders to drive forward positive improvement
and make a difference to the lives of the children, young people and families.
The ICB supports innovation, learning and is committed to its values: patient
centred, respect, enabling excellence, integrity and equality, diversity and
inclusion.
The
postholder will have excellent interpersonal skills and the ability to operate
as an effective team player building positive and productive relationships with
system partners. You will be able to prioritise and proactively manage your own
workload. The role will contribute to the ICBs commitment to demonstrating
continuous improvement in patient outcomes and experience and reducing in
health inequalities.
Main duties of the job
- Be responsible for overseeing quality improvements programmes to support the implementation NHSE Long Term Plan and the SNEE ICB Joint Forward Plan.
- Be a budget holder: Signs off expenses; orders supplies; oversees management of budget.
- Ensure a systematic approach to the continual improvement of quality and patient safety in commissioned services across the local health economy.
- Develop and use processes and systems to ensure that the ICB holds providers to account for clinical effectiveness, patient safety and patient experience.
- Develop and operationally implement the quality agenda on behalf of the DDoN for Start Well.
- Understand national policy and strategy in specific areas for local application, to set goals and standards for the management of performance.
About us
The NHS Suffolk and North-East Essex Integrated Care Board
(ICB) plans and buys healthcare services for our population. This function is
commonly referred to as commissioning.
To do this, we work within a budget of around
£1.5 billion, which is set by NHS England, and work closely with local
government and the NHS providers in our area. Our performance is judged by how
well our local health and care system as a whole is working, including the
health outcomes of our communities.
The ICB has delegated some authority to the three
health and wellbeing alliances that operate in Suffolk and North-East Essex to
act on its behalf. This is to ensure that the needs of smaller, local areas are
addressed.
The ICB remains accountable for all of its functions, including
those it has delegated.
Local residents have a big role to play in the
operation of the ICB. We rely on the experiences and perspectives of our
communities to help shape our decision-making.
Job description
Job responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Experience
Essential
- Demonstrate experience of working with people with mental health problems or LD and/or A or complex health .
- Knowledge and experience of assurance processes including those from a commissioning perspective
- Knowledge and experience of the role of a commissioner including section 117
- Experience at a senior level within a healthcare organisation/local authority
- Experience of managing staff
- Experience of providing supervision to staff
- Experience of managing quality provision in health or care services
- Experience of using initiative to decide relevant actions and make recommendations to others with the aim of improving deliverables and compliance to policies
- Experience in developing and implementing strategy, policy and change or innovation projects in specialist areas, which impact across the health economy
- Experience and track record of leading and managing complex initiatives in a fast moving and high-pressure environment
- Experience of researching best practice, interpreting its relevance and processes/practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Awareness of national policies surrounding healthcare quality for patients
- Highly developed specialist knowledge across a range of procedures, underpinned by theory
- Good knowledge of NHS strategy, policy and guidance and of associated policy
- Ability to analyse highly complex facts and situations and develop a range of options
- Effective problem solving and decision making on difficult and contentious issues where there may be a number of courses of action and unexpected demands
- Strategic thinking ability to anticipate and resolve problems before they arise
- Computer literate. Experience of Microsoft Word, PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets
- Experience in effectively collecting and analysing data and presenting it in a meaningful way
Desirable
- Practical understanding of NHS contracts
Autonomy
Essential
- Ability to work proactively and effectively in a challenging and busy environment
- Able to use initiative to decide relevant actions and make recommendations to manager, with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting national and local policy and guidelines
Communication Skills
Essential
- Provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and communicate complex and sensitive information to large and influential groups
- Good written and verbal communication and interpersonal skills, including the ability to relate to all levels of the organisation confidently and effectively
- Ability to establish good relationships with a variety of people
- Able to disseminate information appropriately and to facilitate collaborative working across the sector
- Experience of leading on change management and deploying effective negotiation skills
- Excellent organisational skills, including the ability to persuade, influence and motivate others
- Provide effective, constructive and timely feedback to others within and external to the ICB
- Ability to plan and implement new ways of working and to share knowledge and experience with other members of the team, to promote effective and productive working practices
- Willing to engage with and learn from, peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Ability to write high quality reports for a range of different purposes and professional groups.
Qualifications
Essential
- Registered Nurse or other Health / Social Care Professional qualification registered with the Nursing Midwifery Council (NMC), Health Care Professionals Council (HCPC)/Social Work England
- Masters degree or equivalent experience acquired through training or equivalent experience over an extended period
- Ongoing professional development
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Professional, calm and efficient manner
- Effective organiser, influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Ability to complete work in a timely manner, prioritising workload and that of others when necessary
- An ability to maintain confidentiality and trust
- Good time keeping
- Flexible approach to work
- Ability to travel routinely within the East of England and to travel outside the region, as required, for the role
Person Specification
Experience
Essential
- Demonstrate experience of working with people with mental health problems or LD and/or A or complex health .
- Knowledge and experience of assurance processes including those from a commissioning perspective
- Knowledge and experience of the role of a commissioner including section 117
- Experience at a senior level within a healthcare organisation/local authority
- Experience of managing staff
- Experience of providing supervision to staff
- Experience of managing quality provision in health or care services
- Experience of using initiative to decide relevant actions and make recommendations to others with the aim of improving deliverables and compliance to policies
- Experience in developing and implementing strategy, policy and change or innovation projects in specialist areas, which impact across the health economy
- Experience and track record of leading and managing complex initiatives in a fast moving and high-pressure environment
- Experience of researching best practice, interpreting its relevance and processes/practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Awareness of national policies surrounding healthcare quality for patients
- Highly developed specialist knowledge across a range of procedures, underpinned by theory
- Good knowledge of NHS strategy, policy and guidance and of associated policy
- Ability to analyse highly complex facts and situations and develop a range of options
- Effective problem solving and decision making on difficult and contentious issues where there may be a number of courses of action and unexpected demands
- Strategic thinking ability to anticipate and resolve problems before they arise
- Computer literate. Experience of Microsoft Word, PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets
- Experience in effectively collecting and analysing data and presenting it in a meaningful way
Desirable
- Practical understanding of NHS contracts
Autonomy
Essential
- Ability to work proactively and effectively in a challenging and busy environment
- Able to use initiative to decide relevant actions and make recommendations to manager, with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting national and local policy and guidelines
Communication Skills
Essential
- Provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and communicate complex and sensitive information to large and influential groups
- Good written and verbal communication and interpersonal skills, including the ability to relate to all levels of the organisation confidently and effectively
- Ability to establish good relationships with a variety of people
- Able to disseminate information appropriately and to facilitate collaborative working across the sector
- Experience of leading on change management and deploying effective negotiation skills
- Excellent organisational skills, including the ability to persuade, influence and motivate others
- Provide effective, constructive and timely feedback to others within and external to the ICB
- Ability to plan and implement new ways of working and to share knowledge and experience with other members of the team, to promote effective and productive working practices
- Willing to engage with and learn from, peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Ability to write high quality reports for a range of different purposes and professional groups.
Qualifications
Essential
- Registered Nurse or other Health / Social Care Professional qualification registered with the Nursing Midwifery Council (NMC), Health Care Professionals Council (HCPC)/Social Work England
- Masters degree or equivalent experience acquired through training or equivalent experience over an extended period
- Ongoing professional development
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Professional, calm and efficient manner
- Effective organiser, influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Ability to complete work in a timely manner, prioritising workload and that of others when necessary
- An ability to maintain confidentiality and trust
- Good time keeping
- Flexible approach to work
- Ability to travel routinely within the East of England and to travel outside the region, as required, for the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
