Job summary
The Suffolk and
North East Essex ICB are looking for a Clinical Systems Manager to work
within the Digital and IT team.
This hybrid role is primarily remote, but requires occasional in-person attendance at meetings in Suffolk & Northeast Essex. Additionally, the role demands physical presence for about two weeks during clinical system migrations, typically once or twice a year, but potentially more often.
The postholder will be highly visible, ensuring stakeholders and digital primary care users
are actively involved and informed in the delivery of Digital and IT services
and the wider system Digital Primary Care Strategy.
As the successful
candidate,
You will be confident and have the ability to manage a small team, often remotely via email and using Microsoft TEAMS.
You will ideally have experience of Primary Care clinical systems including
SystmOne and/or EMIS Web.
Excellent written and verbal communication skills with the ability represent
the Digital and IT team at all levels in the organisation.
You will be results driven and promote and environment of open
communication
Experience of managing change in an organisation.
You will demonstrate inclusivity and value diversity.
Main duties of the job
The role will provide management, organisation, development, and the teams delivery of in-depth, specialist support to all matters related to clinical
systems that are supported by the ICB's Digital & IT department.
Clinical Systems Management & Support
To line manage the staff within the small Clinical Systems team.
To assemble and manage the various Clinical Systems Service project
tasks required to progress SNEE ICB in line with their Digital & IT
strategy.
Oversee the management and development of whole health system approach to second
line support, problem management, training and specialist support to users and
managers of clinical systems.
Work with the Training Hub and PCN Digital &
Transformation Leads to ensure best and most strategic use of systems to benefit GP practices.
Plan, lead, monitor, and co-ordinate specified
projects to deliver agreed outcomes within specified constraints.
Be responsible for overall project progress, use of
resources and delivery of outcomes.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes.
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
The role will provide management, organisation, development,
and the teams delivery of in-depth, specialist support to all matters related
to clinical systems that are supported by the ICB's Digital & IT
department..
Plan and
manage clinical systems support, migrations, training development and delivery
to users.
Implementation
of a systems approach to best practice operating procedures in the use of
clinical systems throughout the health community.
Development
of policies and procedures to support clinical system use.
Facilitate
and manage relationships and supplier contracts of digital solutions with the
Associate Director and/or Deputy Head of Digital & IT and IT contracts manager.
Ensure
support is provided within appropriate timescales, and to the levels of quality
determined by the service model.
Plan and
implement delivery of clinical systems and associated NHS digital solutions
work packages.
Work closely
with Digital & IT colleagues to achieve the overall aims of the department,
and the wider ICB.
Job description
Job responsibilities
The role will provide management, organisation, development,
and the teams delivery of in-depth, specialist support to all matters related
to clinical systems that are supported by the ICB's Digital & IT
department..
Plan and
manage clinical systems support, migrations, training development and delivery
to users.
Implementation
of a systems approach to best practice operating procedures in the use of
clinical systems throughout the health community.
Development
of policies and procedures to support clinical system use.
Facilitate
and manage relationships and supplier contracts of digital solutions with the
Associate Director and/or Deputy Head of Digital & IT and IT contracts manager.
Ensure
support is provided within appropriate timescales, and to the levels of quality
determined by the service model.
Plan and
implement delivery of clinical systems and associated NHS digital solutions
work packages.
Work closely
with Digital & IT colleagues to achieve the overall aims of the department,
and the wider ICB.
Person Specification
Skills
Essential
- Clear communicator with report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to exercise personal judgement when dealing with a range of factors / issues that may involve managers, colleagues, stakeholders and service users.
- Excellent time management and problem solving skills with the ability to re-prioritise; Plans and organises own work, resolving conflicting situations and matters.
- Skills for communication on complex matters, difficult situations, requiring negotiating, persuasive and influencing skills.
- A strong desire to keep up to date with developments in NHS Digital & IT, especially in primary care.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Experience of setting up and implementing internal processes and procedures.
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to work effectively as part of a team in a professional, calm, and efficient manner. Should have adaptability, flexibility, and ability to cope with uncertainty and change.
Desirable
- Strategic thinking, ability to anticipate problems and issues along with providing solutions.
Experience
Essential
- Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations, especially general practice.
- Further training or experience in delivering projects and supporting change management processes.
- A good knowledge of Primary Care clinical systems, particularly SystmOne and/or Emis Web.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at a senior level.
- Experience in communications and stakeholder management.
- Experience of categorising, managing and tracking the realisation of benefits.
- An excellent knowledge of software programmes such as Outlook, Word, Excel, PowerPoint etc.
Desirable
- Experience of organising recruitment, selection & interview panels.
- Experience of coaching and mentoring.
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level.
- Experience of working closely with primary care clinical systems and/or in primary care in a management position.
Desirable
- Member of relevant professional body where relevant.
Person Specification
Skills
Essential
- Clear communicator with report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to exercise personal judgement when dealing with a range of factors / issues that may involve managers, colleagues, stakeholders and service users.
- Excellent time management and problem solving skills with the ability to re-prioritise; Plans and organises own work, resolving conflicting situations and matters.
- Skills for communication on complex matters, difficult situations, requiring negotiating, persuasive and influencing skills.
- A strong desire to keep up to date with developments in NHS Digital & IT, especially in primary care.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Experience of setting up and implementing internal processes and procedures.
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to work effectively as part of a team in a professional, calm, and efficient manner. Should have adaptability, flexibility, and ability to cope with uncertainty and change.
Desirable
- Strategic thinking, ability to anticipate problems and issues along with providing solutions.
Experience
Essential
- Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations, especially general practice.
- Further training or experience in delivering projects and supporting change management processes.
- A good knowledge of Primary Care clinical systems, particularly SystmOne and/or Emis Web.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at a senior level.
- Experience in communications and stakeholder management.
- Experience of categorising, managing and tracking the realisation of benefits.
- An excellent knowledge of software programmes such as Outlook, Word, Excel, PowerPoint etc.
Desirable
- Experience of organising recruitment, selection & interview panels.
- Experience of coaching and mentoring.
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level.
- Experience of working closely with primary care clinical systems and/or in primary care in a management position.
Desirable
- Member of relevant professional body where relevant.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
