Job summary
The Suffolk and North East Essex Integrated Care Board (ICB)
is at the forefront of improving healthcare services through effective digital
solutions. We are seeking a dedicated and detail-oriented Referral Pathways
Facilitator to join our Digital & IT team. This role is crucial in
enhancing the quality and efficiency of referral processes within primary care,
ensuring the seamless delivery of healthcare services.
As a Referral Pathways Facilitator, you will be responsible for the development
and maintenance of referral pathways and clinical decision support tools like
DXS, Ardens and eRS. Your work will help streamline the referral process,
ensuring general practice teams have access to up-to-date and accurate referral
forms, which in turn supports better patient outcomes.
This
role offers the opportunity to make a tangible impact on healthcare delivery in
Suffolk and North East Essex. You will work in a supportive environment that
values innovation, professional growth, and the continuous improvement of
services.
Main duties of the job
- DXS and Ardens Management: Ensure the content within DXS Point-of-Care and Ardens document templates is current, clear, and aligned with the latest clinical guidance.
- Pathway Development: Collaborate with clinical leads and transformation teams to develop and standardise referral pathways and forms across services.
- Data Quality Improvement: Work with healthcare providers to enhance the quality of referral data, advising on the use of mandatory fields and ensuring forms are user-friendly.
- Technical Support: Test new and updated referral forms, ensuring proper functionality and coding, and provide feedback to relevant teams. Also provide support to GP practices around the electronic referral system (eRS).
- Training and Communication: Provide training to primary care teams on using DXS and Ardens, and regularly update them on new developments.
- Reporting and Analysis: Monitor the usage of referral tools, analyse trends, and produce reports to drive improvements in system usage.
- Stakeholder Engagement: Liaise with various stakeholders, including GP practices, clinical leads, and software account managers, to resolve issues and optimize system performance.
- Clinical Systems Support: Helping the wider Clinical Systems Support team with training and advice, and system migration work on an ad-hoc basis
About us
The NHS Suffolk and North-East Essex Integrated Care Board
(ICB) plans and buys healthcare services for our population. This function is
commonly referred to as commissioning.
To do this, we work within a budget of around
£1.5 billion, which is set by NHS England, and work closely with local
government and the NHS providers in our area. Our performance is judged by how
well our local health and care system as a whole is working, including the
health outcomes of our communities.
The ICB has delegated some authority to the three
health and wellbeing alliances that operate in Suffolk and North-East Essex to
act on its behalf. This is to ensure that the needs of smaller, local areas are
addressed. The ICB remains accountable for all of its functions, including
those it has delegated.
Local residents have a big role to play in the
operation of the ICB. We rely on the experiences and perspectives of our
communities to help shape our decision-making.
Job description
Job responsibilities
The
ICB support GPs by providing best practice clinical advice at the point of care
and aim to make appropriate referring more straightforward. DXS
Point-of-Care and Ardens document Templates are Clinical Decision Support Tools
used to deliver this. They are embedded
within ICB primary care. This role will be responsible for the development of
the content of DXS pathways and referral forms and of the Ardens document templates,
improving the data quality of referrals sent to Providers.
Job description
Job responsibilities
The
ICB support GPs by providing best practice clinical advice at the point of care
and aim to make appropriate referring more straightforward. DXS
Point-of-Care and Ardens document Templates are Clinical Decision Support Tools
used to deliver this. They are embedded
within ICB primary care. This role will be responsible for the development of
the content of DXS pathways and referral forms and of the Ardens document templates,
improving the data quality of referrals sent to Providers.
Person Specification
Other
Essential
- Ability to travel routinely within Suffolk and North East Essex.
Experience
Essential
- Project/change management experience (or equivalent) with a track record for establishing effective mechanisms for change management initiatives.
- 3 years experience from a health, social care or contract management environment including partnership working and the ability to develop sustainable relationships with key bodies and individuals
- Experience in obtaining and evaluating information from different sources complemented by ability to analyse and present information to health professionals
- Ability to share knowledge with other members of the team.
- Experience of leading small teams across multiple disciplines.
- Previous administrative experience
- Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals
- Extensive knowledge of Excel, Word, PowerPoint and wider NHS systems
- Evidence of working to own initiative balancing competing demands
- Track record of establishing effective reporting mechanisms for change management initiatives
- Demonstrate experience of delivering and managing competing demands in a time constrained environment
- Working experience of procurement and contracting within the NHS
Desirable
- Experience of working with GP Practices and Hospital Administration
- Understanding of coding systems
Skills & Ability
Essential
- Proven ability to work on own initiative with limited supervision and to plan and initiate action within an agreed framework.
- Computer literate. Experience of Microsoft Word PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets.
- Excellent analytical skills.
- Excellent negotiating and influencing skills with an ability to influence change.
- Ability to use IT software to effectively collect and analyse data and to present it in a meaningful way.
- Confident with learning and utilising bespoke software.
- Confident with training others on the use of bespoke software.
- Good written and verbal communication and interpersonal skills, including the ability to relate to all levels of the organisation confidently and effectively.
- Ability to establish good relationships with a variety of people.
Desirable
- Ability to translate general direction and into achievable objectives and plans.
- Understanding of national system reform policies.
Personal Attributes
Essential
- Able to concentrate on specific and complex matters, whilst dealing with unplanned interruptions
- Able to maintain high levels of personal performance in highly emotive environments
- Evidence of holding strong public services values and being deeply motivated to improve services and make a real different to the health status of patients, clients and the public
- Excellent customer service skills
- Able to inspire and motivate others
- Able to establish positive relationships and mutual respect with people at all levels
- Able to establish and maintain effective relationships and networks
- Adaptability, flexibility and able to cope with uncertainty and change
- Confident and resilient
- Responsive to change
- Self-aware
- Values integrity, fairness, passion, openness, honesty, mutual respect and challenge
Qualifications
Essential
- Degree level education or equivalent training and experience.
Desirable
- Project Management qualification.
- Ongoing professional development to post graduate level.
Knowledge
Essential
- Working knowledge of project management tools and techniques
- Working knowledge of procurement and contracting within the NHS
Desirable
- Working Knowledge of NHS processes and procedures.
- Understanding of the wider NHS ICB Transformation agenda
Person Specification
Other
Essential
- Ability to travel routinely within Suffolk and North East Essex.
Experience
Essential
- Project/change management experience (or equivalent) with a track record for establishing effective mechanisms for change management initiatives.
- 3 years experience from a health, social care or contract management environment including partnership working and the ability to develop sustainable relationships with key bodies and individuals
- Experience in obtaining and evaluating information from different sources complemented by ability to analyse and present information to health professionals
- Ability to share knowledge with other members of the team.
- Experience of leading small teams across multiple disciplines.
- Previous administrative experience
- Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals
- Extensive knowledge of Excel, Word, PowerPoint and wider NHS systems
- Evidence of working to own initiative balancing competing demands
- Track record of establishing effective reporting mechanisms for change management initiatives
- Demonstrate experience of delivering and managing competing demands in a time constrained environment
- Working experience of procurement and contracting within the NHS
Desirable
- Experience of working with GP Practices and Hospital Administration
- Understanding of coding systems
Skills & Ability
Essential
- Proven ability to work on own initiative with limited supervision and to plan and initiate action within an agreed framework.
- Computer literate. Experience of Microsoft Word PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets.
- Excellent analytical skills.
- Excellent negotiating and influencing skills with an ability to influence change.
- Ability to use IT software to effectively collect and analyse data and to present it in a meaningful way.
- Confident with learning and utilising bespoke software.
- Confident with training others on the use of bespoke software.
- Good written and verbal communication and interpersonal skills, including the ability to relate to all levels of the organisation confidently and effectively.
- Ability to establish good relationships with a variety of people.
Desirable
- Ability to translate general direction and into achievable objectives and plans.
- Understanding of national system reform policies.
Personal Attributes
Essential
- Able to concentrate on specific and complex matters, whilst dealing with unplanned interruptions
- Able to maintain high levels of personal performance in highly emotive environments
- Evidence of holding strong public services values and being deeply motivated to improve services and make a real different to the health status of patients, clients and the public
- Excellent customer service skills
- Able to inspire and motivate others
- Able to establish positive relationships and mutual respect with people at all levels
- Able to establish and maintain effective relationships and networks
- Adaptability, flexibility and able to cope with uncertainty and change
- Confident and resilient
- Responsive to change
- Self-aware
- Values integrity, fairness, passion, openness, honesty, mutual respect and challenge
Qualifications
Essential
- Degree level education or equivalent training and experience.
Desirable
- Project Management qualification.
- Ongoing professional development to post graduate level.
Knowledge
Essential
- Working knowledge of project management tools and techniques
- Working knowledge of procurement and contracting within the NHS
Desirable
- Working Knowledge of NHS processes and procedures.
- Understanding of the wider NHS ICB Transformation agenda
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
