Digital and IT Support Analyst and Administrator

NHS Suffolk and North East Essex ICB

This job is now closed

Job summary

Suffolk and North East Essex Integrated Care Board (ICB) is committed to providing top-notch digital support services to ensure efficient and effective healthcare delivery. We are looking for a Digital and IT Support Analyst and Administrator to join our team. This role is crucial in providing first-line support and administrative services to our digital team, ensuring seamless operations across the board.

Main duties of the job

Service Desk Support: Monitor the service desk queue and provide first-line support, liaising with 2nd and 3rd line support as needed.
Smart Card Access: Handle ad-hoc creation, amendment, and deletion of smart card access, fulfilling Registration Authority (RA) responsibilities.
Administrative Support: Assist the Associate Director and digital team with business administration, including minute-taking, diary coordination, and organizing meetings.
Communication & Reporting: Maintain regular communication with various stakeholders, ensuring timely reporting and updates.
Information Management: Support the maintenance of information systems, ensuring accuracy and confidentiality.
Service Improvement: Contribute to the continuous improvement of digital services in line with the IT strategy.
Cross-Departmental Support: Provide coverage and support across departments as needed, including in emergency situations.

About us

The NHS Suffolk and North-East Essex Integrated Care Board (ICB) plans and buys healthcare services for our population. This function is commonly referred to as commissioning. To do this, we work within a budget of around £1.5 billion, which is set by NHS England, and work closely with local government and the NHS providers in our area. Our performance is judged by how well our local health and care system as a whole is working, including the health outcomes of our communities. The ICB has delegated some authority to the three health and wellbeing alliances that operate in Suffolk and North-East Essex to act on its behalf. This is to ensure that the needs of smaller, local areas are addressed. The ICB remains accountable for all of its functions, including those it has delegated. Local residents have a big role to play in the operation of the ICB. We rely on the experiences and perspectives of our communities to help shape our decision-making.

Date posted

06 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

D9710-ICB373

Job locations

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX

Job description

Job responsibilities

The role encompasses a first line support function for the digital team including an ad-hoc RA requests. It also provides admin support covering the team mailbox, holiday and sickness recording, along with business administrative support to the Associate Director and the team.

Job description

Job responsibilities

Person Specification

Personal Attributes

Essential

Good time management, meeting deadlines.
Flexible and adaptable.
Able to produce well written documents and plans with active action based follow up
Well organised, self-motivated and proactive
Ability to cope under pressure
Ability to value and respect other team members.
Ability to work collaboratively and prioritise workload
Problem solving skills and ability to respond to sudden unexpected demands
Attention to detail combined with the ability to extract key messages from complex analysis
Independent thinker with demonstrated good judgement, problem-solving and analytical skills
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Persevering with ideas and initiatives, even in the face of opposition or other barriers

Qualifications

Essential

Educated to GCSE Level C and above. Minimum of five to include English language and Mathematics.

Desirable

RSA III word processing or equivalent demonstrable experience
e.g. NVQ

Skills & Abilities

Essential

Good time management, meeting deadlines.
Able to use initiative and know when this is appropriate and when advice should be sought.
Flexible and adaptable
Confidentiality
Good level of computer literacy; primarily with Microsoft products
Ability to establish good relationships with all staff
Skills for nurturing key relationships and maintaining networks.

Desirable

Ability to effectively collect and analyse data and to present it in a meaningful way

Knowledge, Training and Experience

Essential

Current administrative experience including typing, data input, organising meetings, preparing agendas and business letter writing.
Experience of call/ticket handling
Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
Experience in minute taking of complex formal meetings ensuring a high degree of accuracy and comprehensiveness.
Working knowledge of Microsoft 365 software, including:
oWord to produce minutes, letters and reports
oExcel to maintain databases
oPowerPoint to produce presentations
oOutlook/Teams to manage and schedule work and diaries

Desirable

Experience of registration authority (Smartcard) function
Experience of incident management

Other

Essential

Ability to travel routinely within Suffolk and North East Essex, as required, for the role.
Understanding of and commitment to equality of opportunity and good working relationships.
Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

Communication Skills

Essential

Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
Ability to work under pressure in a busy working environment and able to multi-task
Effective team working

Desirable

Minute taking

Person Specification

Personal Attributes

Essential

Good time management, meeting deadlines.
Flexible and adaptable.
Able to produce well written documents and plans with active action based follow up
Well organised, self-motivated and proactive
Ability to cope under pressure
Ability to value and respect other team members.
Ability to work collaboratively and prioritise workload
Problem solving skills and ability to respond to sudden unexpected demands
Attention to detail combined with the ability to extract key messages from complex analysis
Independent thinker with demonstrated good judgement, problem-solving and analytical skills
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Persevering with ideas and initiatives, even in the face of opposition or other barriers

Qualifications

Essential

Educated to GCSE Level C and above. Minimum of five to include English language and Mathematics.

Desirable

RSA III word processing or equivalent demonstrable experience
e.g. NVQ

Skills & Abilities

Essential

Good time management, meeting deadlines.
Able to use initiative and know when this is appropriate and when advice should be sought.
Flexible and adaptable
Confidentiality
Good level of computer literacy; primarily with Microsoft products
Ability to establish good relationships with all staff
Skills for nurturing key relationships and maintaining networks.

Desirable

Ability to effectively collect and analyse data and to present it in a meaningful way

Knowledge, Training and Experience

Essential

Current administrative experience including typing, data input, organising meetings, preparing agendas and business letter writing.
Experience of call/ticket handling
Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
Experience in minute taking of complex formal meetings ensuring a high degree of accuracy and comprehensiveness.
Working knowledge of Microsoft 365 software, including:
oWord to produce minutes, letters and reports
oExcel to maintain databases
oPowerPoint to produce presentations
oOutlook/Teams to manage and schedule work and diaries

Desirable

Experience of registration authority (Smartcard) function
Experience of incident management

Other

Essential

Ability to travel routinely within Suffolk and North East Essex, as required, for the role.
Understanding of and commitment to equality of opportunity and good working relationships.
Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

Communication Skills

Essential

Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
Ability to work under pressure in a busy working environment and able to multi-task
Effective team working

Desirable

Minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.