Job summary
This Admin apprenticeship job role will be working for the NHS.
The role supports the commissioning of training and education services for GP
practices through our Training Hub Services. The role is office based in our
headquarters in Ipswich, and for the right candidate may have the potential to
be hybrid working.
Within this role you will undertake a nationally recognised
qualification, a level 3 apprenticeship in Business Administration. Commitment
to complete the apprenticeship is essential as well as a willingness to take
responsibility for your own development. The successful candidate will have
ongoing regular reviews to support successful completion of the apprenticeship.
Job requirements;-
Grade C/level 4 in GCSEs English and Maths, or
willing to undertake Maths and English functional skills as part of
apprenticeship.
-
Good standards of numeracy and literacy.
-
A willingness to undertake an apprenticeship
in Level 3 in Business Administration or Customer Service.
-
Understanding of National Health Service (NHS)
-
Understanding of social media and websites.
Main duties of the job
-
Responding to emails, and passing on messages
to the relevant colleagues.
-
Supporting the organisation of meetings,
events and training as required.
-
Attend workshops and support the efficient
running of the events.
-
Working on SharePoint to update and file
documentation as necessary.
-
Support the maintenance of social media and
website platforms.
-
Assist with data entry in regards to Training
Hub projects.
-
Any other general office duties as required.
About us
The NHS Suffolk and North-East Essex Integrated Care Board
(ICB) plans and buys healthcare services for our population. This function is
commonly referred to as commissioning.
To do this, we work within a budget of around
£1.5 billion, which is set by NHS England, and work closely with local
government and the NHS providers in our area. Our performance is judged by how
well our local health and care system as a whole is working, including the
health outcomes of our communities.
The ICB has delegated some authority to the three
health and wellbeing alliances that operate in Suffolk and North-East Essex to
act on its behalf. This is to ensure that the needs of smaller, local areas are
addressed. The ICB remains accountable for all of its functions, including
those it has delegated.
Local residents have a big role to play in the
operation of the ICB. We rely on the experiences and perspectives of our
communities to help shape our decision-making.
Job description
Job responsibilities
-
This
post will provide administrative support to the Training Hub Project Officers
and wider Training Hub team.
-
The
post holder will deliver an effective and competent level of clerical support
and consistently deliver a client focused service which promotes good
customer service and effective working relationships to support Suffolk and
North East Essex Training Hub and Primary Care.
-
They
will provide information to managers, colleagues and stakeholders (orally and
electronically) as required.
-
They will deal with routine enquiries from
colleagues and stakeholders, escalating to appropriate team member as required.
-
The
job description and person specification are an outline of the tasks,
responsibilities and outcomes required of the role.
-
The
job holder will carry out any other duties as may reasonably be required by
their line manager.
Job description
Job responsibilities
-
This
post will provide administrative support to the Training Hub Project Officers
and wider Training Hub team.
-
The
post holder will deliver an effective and competent level of clerical support
and consistently deliver a client focused service which promotes good
customer service and effective working relationships to support Suffolk and
North East Essex Training Hub and Primary Care.
-
They
will provide information to managers, colleagues and stakeholders (orally and
electronically) as required.
-
They will deal with routine enquiries from
colleagues and stakeholders, escalating to appropriate team member as required.
-
The
job description and person specification are an outline of the tasks,
responsibilities and outcomes required of the role.
-
The
job holder will carry out any other duties as may reasonably be required by
their line manager.
Person Specification
Knowledge, Training and Experience
Essential
- Achieved Grade C/level 4 in GCSEs English and Maths, or willing to undertake Maths and English functional skills as part of apprenticeship
- A willingness to undertake further study, Level 3 in Business Administration or Customer Service and commitment to timely completion of the apprenticeship
- Understanding of social media and websites
Desirable
- Knowledge of NHS services
- Understanding of working in an office
- (perhaps through work experience)
Communication Skills
Essential
- Good written & verbal communication skills
Desirable
- Good IT skills (word, excel, PowerPoint, outlook)
- Comfortable to communicate with adults of all ages
Autonomy
Essential
- Able to make decisions and seek guidance/support when needed
Equality and Diveristy
Essential
- Knowledge of the importance of diversity, equality and inclusion in the workplace
Other
Essential
- Knowledge of the importance of maintaining confidentiality and trust of information gained whilst at work
- Good time keeping
- Flexible approach to work
Person Specification
Knowledge, Training and Experience
Essential
- Achieved Grade C/level 4 in GCSEs English and Maths, or willing to undertake Maths and English functional skills as part of apprenticeship
- A willingness to undertake further study, Level 3 in Business Administration or Customer Service and commitment to timely completion of the apprenticeship
- Understanding of social media and websites
Desirable
- Knowledge of NHS services
- Understanding of working in an office
- (perhaps through work experience)
Communication Skills
Essential
- Good written & verbal communication skills
Desirable
- Good IT skills (word, excel, PowerPoint, outlook)
- Comfortable to communicate with adults of all ages
Autonomy
Essential
- Able to make decisions and seek guidance/support when needed
Equality and Diveristy
Essential
- Knowledge of the importance of diversity, equality and inclusion in the workplace
Other
Essential
- Knowledge of the importance of maintaining confidentiality and trust of information gained whilst at work
- Good time keeping
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
