Job summary
Suffolk and North East Essex
Integrated Care Board have an exciting opportunity for an experienced
administrator to support with implementing the priorities for Learning
Disabilities and/or Autism. This role is to support the Senior Complex Case
Manager for Learning Disabilities and Autism through the provision of an
efficient and comprehensive secretarial, administrative and clerical service,
including working on own initiative, and being accountable for assigned
administrative procedures and specific work projects. Specific areas of
responsibility include administration for the Care, Education, Treatment
Reviews.
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
To support the Senior Complex Case Manager for Learning
Disabilities and Autism (LD&A) through the provision of an efficient and
comprehensive secretarial, administrative and clerical service, including
working on own initiative, and being accountable for assigned administrative
procedures and specific work projects focused on Learning Disabilities and
Autism for Suffolk and North East Essex. The post-holder will be able to
demonstrate a high level of organisational skills and a willingness to develop
their role within this specialist area ensuring that a high-quality support
service is developed and maintained.
Key responsibilities
1. To
provide efficient and confidential administrative support to the Senior Complex
Case Manager for LD&A.
2. To
help manage and screen the Senior Complex Case Managers emails, being aware
of sensitive/contentious issues and information and prioritise as
appropriate. Highlighting urgent emails,
drafting responses and proof reading of emails.
3. To
manage the Senior Complex Case Managers calendar, responding to calendar
invitations and ensuring access to relevant documentation for meetings.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes.
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
The Learning Disability
and/or Autism team encompasses a diverse portfolio for people in our
communities with learning disabilities and/or autism.
This
post is an integral role working within the portfolio of the Learning
Disabilities and/or Autism team supporting the:
Learning Disabilities and or/Autism Case Management
Care Education Treatment Reviews
Dynamic Support Register
Learning from Lives and Deaths
Oliver McGowan Mandatory Training
Ambitions of the NHS Long Term Plan
The
job description and person specification are an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry
out any other duties as may reasonably be required by their line manager.
The
job description and person specification may be reviewed on an ongoing basis in
accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
The Learning Disability
and/or Autism team encompasses a diverse portfolio for people in our
communities with learning disabilities and/or autism.
This
post is an integral role working within the portfolio of the Learning
Disabilities and/or Autism team supporting the:
Learning Disabilities and or/Autism Case Management
Care Education Treatment Reviews
Dynamic Support Register
Learning from Lives and Deaths
Oliver McGowan Mandatory Training
Ambitions of the NHS Long Term Plan
The
job description and person specification are an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry
out any other duties as may reasonably be required by their line manager.
The
job description and person specification may be reviewed on an ongoing basis in
accordance with the changing needs of the Department and the Organisation.
Person Specification
Communication Skills
Essential
- Communicates business sensitive information to others.
- Able to produce well-written documents and plans with active action based follow up.
Knowledge, Training & Experience
Essential
- Educated to NVQ 3/RSA 3 level OR equivalent level of significant previous proven experience.
- Significant administrative experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and with sensitive and confidential information.
- Knowledge of a range of full administrative procedures diary management/electronic filing systems etc.
- Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Understanding of Data Protection Legislation
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
- Experience in minute taking of complex formal meetings, ensuring a high degree of accuracy.
- An understanding of when to escalate issues arising with appropriate team member.
- Experience of working under pressure and able to multi-task.
- Proven organisational and planning skills.
- Experience of ensuring accuracy and attention to detail.
Desirable
- Experience of working in a Health Care environment.
- Awareness of a range of Health Services provisions.
- Knowledge of NHS issues.
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- To hold a UK Driving Licence and be willing to drive on a regular basis.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Flexible and adaptable.
- Professional, calm, and efficient manner
- Ability to work effectively as part of a wider team.
Autonomy
Essential
- Good time management, able to meet deadlines
- Able to use own initiative and know when this is appropriate and when advice should be sought
- Demonstrate capabilities to manage own workload and prioritise.
Person Specification
Communication Skills
Essential
- Communicates business sensitive information to others.
- Able to produce well-written documents and plans with active action based follow up.
Knowledge, Training & Experience
Essential
- Educated to NVQ 3/RSA 3 level OR equivalent level of significant previous proven experience.
- Significant administrative experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and with sensitive and confidential information.
- Knowledge of a range of full administrative procedures diary management/electronic filing systems etc.
- Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Understanding of Data Protection Legislation
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
- Experience in minute taking of complex formal meetings, ensuring a high degree of accuracy.
- An understanding of when to escalate issues arising with appropriate team member.
- Experience of working under pressure and able to multi-task.
- Proven organisational and planning skills.
- Experience of ensuring accuracy and attention to detail.
Desirable
- Experience of working in a Health Care environment.
- Awareness of a range of Health Services provisions.
- Knowledge of NHS issues.
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- To hold a UK Driving Licence and be willing to drive on a regular basis.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Flexible and adaptable.
- Professional, calm, and efficient manner
- Ability to work effectively as part of a wider team.
Autonomy
Essential
- Good time management, able to meet deadlines
- Able to use own initiative and know when this is appropriate and when advice should be sought
- Demonstrate capabilities to manage own workload and prioritise.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
