Job summary
This is an exciting opportunity for someone wishing to work in
transformation and project and change management. Based in west Suffolk,
you will be working within the West Alliance Change Team on a range of projects
across west Suffolk and in some cases pan Suffolk and North East Essex.
The role is for a twelve months fixed term
contract/ secondment and involves working with Alliance partners which include
the acute hospitals, community providers, social care and the voluntary sector.
The post holder will be working closely with clinical and operational
stakeholders on quality improvement initiatives and to re-design pathways which
are inclusive and meet needs of individuals in a better way. The job
involves producing action plans, highlight reports, chairing meetings and drive
projects independently, although you will have the support from your line
manager and team members as needed.
We are looking for an individual who is organised and self-motivated and
keen to work in transformation and either has experience of working on projects
or is considering to move into this field to develop their project management
skills. This role will suit someone who is a good communicator, has a passion
for service transformation and is willing and able to work collaboratively with
a range of stakeholders and think outside the box.
For more information contact: Renu Mandal @ renu.mandal@wsh.nhs.uk. Interview date Thursday 14 December
2023
Main duties of the job
1. To
actively contribute to the delivery of West Suffolk Alliance plan.
2. Support
the West Suffolk Alliance vision and objectives.
3. To
adopt the flexible approach working of the Transformation/ Change team in order
to deliver projects across all the redesign portfolios and capture associated
interdependencies.
4. To
compile reports, executive papers and project plans as directed to enable
informed decision-making and drive project delivery within expected timeframes.
5. Ensure
tasks are underpinned with excellent project planning including the updating of
weekly planners, monthly reporting and risk registers.
6. To
support any new systems or processes that result in an improved patient
experience and easier access that can be measured transparently.
7. Facilitate
and support integrated working with health and social care providers engaging
key project members in mobilisation.
8. Through
research, evaluate and interpret national strategies and policies, NHS England
initiatives and communicate these to a wide range of staff, patients, carers,
contractors and external stakeholders. This may include communicating
contentious and sensitive information to key stakeholders and presenting
information and data should be in a format that is understandable for all
readers.
9. Working
within the project boundaries with excellent organisational skills to a level
of autonomy as agreed with line manager or senior Transformation Leads.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
The Transformation Project Support Manager will be
responsible for ensuring effective project and change management expertise for
the redesign of services to improve access to services for patients, relatives
and carers. The post holder will work with stakeholders across the system to
ensure successful integration, development and delivery of the ambitions of the
West Suffolk Alliance and linked ICS wide projects.
Role purpose:
Lead, plan
and drive using improvement methodologies for specified demand management programmes
for the West Suffolk Alliance as
agreed with the Senior Transformation Lead.
Using
project management skills, ensure that new models of care, integration and
improvement programmes of work within West
Suffolk are well organised and rigorously delivered at pace.
Support the Transformation Leads on work
programmes.
To work in collaboration with other staff and
internal and external stakeholders.
Establish close and
constructive working relationships with shared services, statutory providers,
voluntary sector and the public.
Job description
Job responsibilities
The Transformation Project Support Manager will be
responsible for ensuring effective project and change management expertise for
the redesign of services to improve access to services for patients, relatives
and carers. The post holder will work with stakeholders across the system to
ensure successful integration, development and delivery of the ambitions of the
West Suffolk Alliance and linked ICS wide projects.
Role purpose:
Lead, plan
and drive using improvement methodologies for specified demand management programmes
for the West Suffolk Alliance as
agreed with the Senior Transformation Lead.
Using
project management skills, ensure that new models of care, integration and
improvement programmes of work within West
Suffolk are well organised and rigorously delivered at pace.
Support the Transformation Leads on work
programmes.
To work in collaboration with other staff and
internal and external stakeholders.
Establish close and
constructive working relationships with shared services, statutory providers,
voluntary sector and the public.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- On-going relevant professional development
Desirable
- Foundation level Project Management Qualification.
Personal Attributes
Essential
- Flexible to meet the needs of the organisation.
- Team Player.
- Self-motivated.
- Responsive to change.
Experience
Essential
- Experience in service development for a specialist area.
- Experience in proposing changes in conjunction with working groups which have wider implications/develops sector wide performance, service policy.
- Proven record of leading and managing complex project initiatives, including effectively mobilising new initiatives in a fast moving and high-pressure environment.
- Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals.
- Experience in persuading stakeholders of the importance of projects including negotiating and motivating others and linking in with other initiatives.
- Experience in analysing, interpreting and communicating complex and sensitive facts and information about performance and change and presenting information to stakeholders
Desirable
- Evidence of providing comprehensive briefings to senior management colleagues
Other
Essential
- Ability to travel routinely within the East of England and to travel outside the region, as required, for the role.
Skills
Essential
- Experience of effectively redesigning and implementing roles and pathways at scale and pace.
- Able to demonstrate capability in using a number of redesign tools and techniques.
- Ability to analyse and interpret information and to make judgements where there are conflicting views on the project to support decisions on complex issues.
- Ability to disseminate information appropriately and to share knowledge and experience with other members of the team.
- Change management and negotiation skills.
- Excellent organisational skills including the ability to work with simultaneous deadlines, manage an emergent and wide-ranging agenda and take on new areas of work.
- Excellent communication skills including the ability to persuade, influence and motivate others.
- Ability to organise and evaluate data and audit own work area.
- Ability to analyse, interpret and formally present in depth health information and to construct correspondence and reports for various audiences, demonstrating high levels of accuracy and presentation.
- Computer literate; experience of Microsoft Word PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets.
- Ability to use IT software to effectively collect and analyse data and to present / create reports / presentations it in a meaningful way.
- Train groups of service users, project members in specific skills that will contribute to the successful outcome of the projects or projects.
Knowledge
Essential
- Knowledge of the practical application of the principles of change management and workforce redesign.
- Knowledge of project management.
- Knowledge of NHS strategy, policy and guidance and of associated policy.
- Understanding of the current social and political environment.
- Good understanding of Corporate Governance issues.
Desirable
- Knowledge and practical application of influencing styles: leadership and change management theory.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- On-going relevant professional development
Desirable
- Foundation level Project Management Qualification.
Personal Attributes
Essential
- Flexible to meet the needs of the organisation.
- Team Player.
- Self-motivated.
- Responsive to change.
Experience
Essential
- Experience in service development for a specialist area.
- Experience in proposing changes in conjunction with working groups which have wider implications/develops sector wide performance, service policy.
- Proven record of leading and managing complex project initiatives, including effectively mobilising new initiatives in a fast moving and high-pressure environment.
- Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals.
- Experience in persuading stakeholders of the importance of projects including negotiating and motivating others and linking in with other initiatives.
- Experience in analysing, interpreting and communicating complex and sensitive facts and information about performance and change and presenting information to stakeholders
Desirable
- Evidence of providing comprehensive briefings to senior management colleagues
Other
Essential
- Ability to travel routinely within the East of England and to travel outside the region, as required, for the role.
Skills
Essential
- Experience of effectively redesigning and implementing roles and pathways at scale and pace.
- Able to demonstrate capability in using a number of redesign tools and techniques.
- Ability to analyse and interpret information and to make judgements where there are conflicting views on the project to support decisions on complex issues.
- Ability to disseminate information appropriately and to share knowledge and experience with other members of the team.
- Change management and negotiation skills.
- Excellent organisational skills including the ability to work with simultaneous deadlines, manage an emergent and wide-ranging agenda and take on new areas of work.
- Excellent communication skills including the ability to persuade, influence and motivate others.
- Ability to organise and evaluate data and audit own work area.
- Ability to analyse, interpret and formally present in depth health information and to construct correspondence and reports for various audiences, demonstrating high levels of accuracy and presentation.
- Computer literate; experience of Microsoft Word PowerPoint and Excel to at least intermediate level, including ability to develop and manipulate spreadsheets.
- Ability to use IT software to effectively collect and analyse data and to present / create reports / presentations it in a meaningful way.
- Train groups of service users, project members in specific skills that will contribute to the successful outcome of the projects or projects.
Knowledge
Essential
- Knowledge of the practical application of the principles of change management and workforce redesign.
- Knowledge of project management.
- Knowledge of NHS strategy, policy and guidance and of associated policy.
- Understanding of the current social and political environment.
- Good understanding of Corporate Governance issues.
Desirable
- Knowledge and practical application of influencing styles: leadership and change management theory.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
