Job summary
If youre looking for a new
challenge and the ability to gain experience of a wide area of health and care
this is your chance to get it.
The Integrated Care Board
Operational Hub supports a proactive approach to managing urgent and emergency
care including hospital bed pressures and queuing ambulances at busy emergency
departments across the Suffolk and North East Essex region to improve system
working and performance. It provides a
clear point of contact in hours as the centre for operational understanding
and management of system pressures and actions.
This administrative post is a key
position being the hub of the wheel and the link between the operational hub
and team members working alongside providers in resolving challenges.
We are looking for a keen
colleague to join our responsive team in supporting patients. You will be a key
point of contact for colleagues on daily operational issues working across 7
days (on a rota pattern) covering 8am-6pm Monday-Friday office based and 8am-6pm
at weekends which will be remote home working (enhanced rates paid).
If you have good administrative skills,
work well within a team and are keen to progress to more hands-on support this
may be the opportunity for you.
If you have any questions please contact either
Darren Maguire on 07931 862574 or Anita Taylor on 07943 503291 for an informal
discussion about the role.
Main duties of the job
Follow standard operating procedures for the Operations Hub to enable a universal way of working
throughout the team. Work collaboratively with the wider team to develop and update the
Operations Hub standard operating procedures as required
Ensure there is utilisation of a consistent format for key briefings and maintain effective and
accessible information systems
Provide accurate records of meetings and update logs. Manage actions from meetings that are
assigned to the Operations Hub, briefing colleagues on required actions to be completed, securing
updates to ensure actions are completed in a required timeframe and to accurate and appropriate
professional standards
Responsible for scheduling meetings including booking venues for events and sourcing materials
required
Work with the operational hub team to ensure all meetings are supported appropriately for the
Operations Hub, Escalation Team and EPRR
Responsible for scheduling meetings including booking venues for events and sourcing materials
required
Work collaboratively and effectively with peers from across the Integrated Care Board (ICB), to ensure
excellence in all aspects of the Operations Hub and Urgent and Emergency Care function
characterised by effective communication and liaison
Act as an administrator single point of contact with system partners and respond to enquiries from
multiple sources, following standard operating procedures within the Operations Hub
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
To provide effective and efficient support to the operational hub both in and out of hours
Support liaison with professional partners to ensure effective delivery of operational hub functions
Support information and data collection from health and care providers to enable timely and accurate
data visibility
If you have good administrative skills,
work well within a team and are keen to progress to more hands-on support this
may be the opportunity for you. This role is uniquely placed to provide you
with valuable system and operational insight across multiple organisations of
health and care and has close links to our resilience (emergency) planning team.
Key tasks include receiving
system updates and escalations, supporting the hub lead to take actions whilst
monitoring operational metrics, sourcing data and providing reports.
Proactively highlighting issues and supporting resolutions.
Job description
Job responsibilities
To provide effective and efficient support to the operational hub both in and out of hours
Support liaison with professional partners to ensure effective delivery of operational hub functions
Support information and data collection from health and care providers to enable timely and accurate
data visibility
If you have good administrative skills,
work well within a team and are keen to progress to more hands-on support this
may be the opportunity for you. This role is uniquely placed to provide you
with valuable system and operational insight across multiple organisations of
health and care and has close links to our resilience (emergency) planning team.
Key tasks include receiving
system updates and escalations, supporting the hub lead to take actions whilst
monitoring operational metrics, sourcing data and providing reports.
Proactively highlighting issues and supporting resolutions.
Person Specification
Personal Attributes
Essential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Experience
Essential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained.
- Excellent time management skills with ability to reprioritise.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Skills for communicating on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
- Experienced at minuting system wide meetings.
- Knowledge of the current Health and Care system.
- Experience of successfully operating in a politically sensitive environment.
Qualifications
Essential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
Skills & Abilities
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Other
Essential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
Person Specification
Personal Attributes
Essential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Experience
Essential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained.
- Excellent time management skills with ability to reprioritise.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Skills for communicating on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
- Experienced at minuting system wide meetings.
- Knowledge of the current Health and Care system.
- Experience of successfully operating in a politically sensitive environment.
Qualifications
Essential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
Skills & Abilities
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Other
Essential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
