Mental Health Support Manager (inc LD & Spec Commissioning) - Band 7

Job responsibilities

ROLE PURPOSE / SUMMARY

The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.

The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realising this ambition.

The Clinical Leadership and Innovation Directorate harnesses clinical and multi-professional leadership to improve outcomes and value for the population of Mid and South Essex. We do this by ensuring our services are both integrated and equitable.

The Directorate is charged with putting clinical and multi-professional leadership at the heart of our system. This means that our health and care performance benefits from the active support and participation of staff within the ICS as part of their day-to-day work.

It is responsible for the delivery, mental health and babies, children and young people function, this includes ensuring smooth delegation of specialised commissioning, providing the statutory commissioning function for the ICB and working in partnership with others to ensure responsibilities for Transforming Care, Neurodiversity and Children Mental Health whilst commissioned through arrangements with other organisations have clear reporting and accountability to the Directorate and ICB.

The ICS has committed to developing our clinical and care leadership while adopting a Stewardship approach to improving the care we provide. Stewardship means bringing together the expertise of clinical and multi-professional leaders within a care area to get the best value from our collective system resources, in line with Triple Value aims, ultimately influencing our entire health and care provision.

The Directorate will support the system by preparing the ground for the adoption of theStewardship Approach as well as managing the transition including ongoing pathway development, specialist commissioning activities and change-making within current BAUactivity. It will then transform our system by managing our health and care resources throughthe formation of and delivery by stewardship groups. Responsibility for this will be heldbetween the Delivery and Stewardship functions working in a dynamic, hand-in-glove matrix manner.

This post is responsible for ensuring the priorities, commissioning including smooth transition of specialised commissioning required of the ICB are established and in place reflecting the System defined priorities and leading the significant pathway changes as agreed by the ICB; working with partners to support implementation and asks of national guidance. Key to this is delivery of the Planning and Joint Forward Plan commitments. The post holder will drive transformational change through effective commissioning, leading the agreed and defined portfolio and ensuring a comprehensive risk register of health risks affecting/impacting the Integrated Care Board/population that is serves.

COMPETENCY BASED KEY DELIVERABLES

• Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
• Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
• Management of a small team
• Responsible for one or more budgets and/or income streams of delivery
• Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors

• Develop, manage and maintain relationships with key stakeholders proactively identify and key emerging or increasing risks for the ICB from the work portfolio that need to be mitigated to support Mental Health (incl. Learning Disability & Specialised Commissioning) service provision
• Ongoing development of processes to improve the patient experience and ensuring pathways developed to support improved outcomes and have clear evaluation of success
• Develop learning and inform pathway changes with partners using tools such as GIRFT
• Support and provide leadership within with Directorate, sharing expertise and knowledge across the directorate
• Engage and inform pathway change through working with other parts of the directorate to ensure clinical ownership and accountability within pathways
• Provision of specialist advice (where appropriate)
• Provide leadership to the Mental Health (incl. Learning Disability & Specialised Commissioning) team
• Support the delivery of any projects and pathways as identified within the Directorate, ICB or via a national directive
• Maintain close links with the wider performance and improvement team and other directorates
• Contribute and coordinate the implementation of ICB policies

Experience

Essential

• Experience of holding responsibility for budget/s, budget setting and working knowledge of financial processes within own service Experience of leading, managing and delivering projects involving stakeholders including of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential.
• Experience of developing policies/practices/systems Experience of contract monitoring
• Experience of Mental Health and service transformation

Qualifications

Essential

• Degree
• Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training.
• Management qualification or equivalent level of on the job experience
• Evidence of continuing personal development

Knowledge / understanding

Essential

• Knowledge of relevant systems and procedures
• Understanding of policies and practices within required field of work
• Understanding of the current issues impacting on theNHS
• Comprehensive knowledge of NHS policy and framework relating to Mental Health

Partnership Working / Leadership Management

Essential

• Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
• Champions the principles of equality, diversity and inclusion both within and outside of the organisation
• Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
• Good communicator, with ability to liaise with colleagues at all levels
• Able to persuade and influence in areas of conflict Flexible and adaptable to meet deadlines
• Ability to work as part of a team or independently
• Takes personal responsibility for actions and their impact
• Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients

Other

Essential

• Personal qualities of honesty and integrity.
• Ability to command respect and establish credibility quickly Possess a positive attitude and be self motivated
• Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU
• Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working

Skills

Essential

• Proven level of developed interpersonal and communication skills with staff at all levels both written and verbal.
• Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
• High level of analytical and problem solving skills
• Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
• Prioritisation and organisation skills
• Ability to manage own workload, working to deadlines
• Ability to plan over short term timeframes and adjust plans and resource requirements accordingly
• Ability to plan workload considering conflicting priorities and deadlines
• Ability to provide informative reporting to Senior Management by understanding and ongoing development of complex spreadsheet and or modelling tools