Job summary
1 x full time role until 11/10/25 - This will be offered as a secondment if coming from NHS organisation/fixed term if outside the NHS
1 x part time role - permanent
Are you looking for an opportunity to join an organisation that really does make a difference for people, help improve health services within our area and work with inspirational and professional people?
Then the Mid and South Essex AACC team might be right for you.
All Age Continuing Care (AACC) includes Adults Continuing Healthcare, Children and Young Peoples Continuing Care (CYP), NHS Funded Nursing Care (FNC) and Joint Funded Packages of Care.
Our All Age Continuing Care Team (AACC) puts people at the heart of what we do. Were passionate and dedicated to getting people the right care, in the right place, at the right time and by the right person. We work openly and transparently with our partners and our providers to deliver an integrated, innovative and valuable service.
We recognise our staff are our services greatest resource and we look to develop meaningful, exciting, and rewarding opportunities for them. We want AACC to be a place for teams and individuals to grow and develop in their career.
We have some exciting opportunities for enthusiastic and experienced Administrators to join our. Our aim is to ensure that individuals and their families encounter improved experiences, transparency, and consistency across all forms of continuing care, with a smooth transition between services and resource provision.
Main duties of the job
The duties and responsibilities that you will be expected to undertake may include:
To support in providing a timely and comprehensive administrative service to the AACC teams, meeting deadlines set and producing work to a high standard.
To manage all administrative tasks such as diary management and bookings for the clinical teams.
Accurate recording and following of agreed processes to ensure comprehensive case records are maintained, data integrity protected, and standardised approaches are in place across the AACC service.
To work in a supportive manner with other members of the AACC service to ensure the smooth running of the service; supporting administrative tasks on specific pieces of work and projects, ensuring appropriate administrative cover arrangements are in place.
Ensuring (in collaboration with the Placements Manager and Contracts team) that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
Although no specific experience is required, it is essential that you are educated to NVQ Level 3 or equivalent qualification (or experience level), together with excellent communication skills. You should be self-motivated, highly organised, flexible and have a can-do attitude.
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children, Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This Administrator role will support the Clinical Support Officer Manager and Clinical Support Manager CHC in delivery of a comprehensive, high-quality standard of administrative service to the AACC team.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To support in providing a timely and comprehensive administrative service to the AACC teams, meeting deadlines set and producing work to a high standard.
- To manage all administrative tasks such as diary management and bookings for the clinical teams, arranging assessments, appeals and other meetings, sourcing and providing the required documentation in an appropriate format to attendees and producing accurate minutes and action logs.
- Accurate recording and following of agreed processes to ensure comprehensive case records are maintained, data integrity protected and standardised approaches are in place across the AACC service.
- To work in a supportive manner with other members of the AACC service to ensure the smooth running of the service; supporting administrative tasks on specific pieces of work and projects, ensuring appropriate administrative cover arrangements are in place.
- Ensuring that all costings have clear breakdown, supporting negotiation of costs and ensuring that an auditable financial agreement process is followed.
- Liaison with other ICB partners who commission care on behalf of the AACC service, to ensure that best fit for needs and at the most economical cost is assured.
- Escalating any blocks to timely brokerage and commissioning of placements and care.
- Ensuring that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
- Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager
- Required to supervise less experienced team members and demonstrate how to perform tasks within the remit of their role
- Responsible for the monitoring of one or more budgets
- Seeks best value for money within own area of work
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children, Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This Administrator role will support the Clinical Support Officer Manager and Clinical Support Manager CHC in delivery of a comprehensive, high-quality standard of administrative service to the AACC team.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To support in providing a timely and comprehensive administrative service to the AACC teams, meeting deadlines set and producing work to a high standard.
- To manage all administrative tasks such as diary management and bookings for the clinical teams, arranging assessments, appeals and other meetings, sourcing and providing the required documentation in an appropriate format to attendees and producing accurate minutes and action logs.
- Accurate recording and following of agreed processes to ensure comprehensive case records are maintained, data integrity protected and standardised approaches are in place across the AACC service.
- To work in a supportive manner with other members of the AACC service to ensure the smooth running of the service; supporting administrative tasks on specific pieces of work and projects, ensuring appropriate administrative cover arrangements are in place.
- Ensuring that all costings have clear breakdown, supporting negotiation of costs and ensuring that an auditable financial agreement process is followed.
- Liaison with other ICB partners who commission care on behalf of the AACC service, to ensure that best fit for needs and at the most economical cost is assured.
- Escalating any blocks to timely brokerage and commissioning of placements and care.
- Ensuring that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
- Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager
- Required to supervise less experienced team members and demonstrate how to perform tasks within the remit of their role
- Responsible for the monitoring of one or more budgets
- Seeks best value for money within own area of work
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent level of experience in relevant role
- Additional training or experience to support the requirements of the role
Experience
Essential
- Experience of working in a service focused environment
- Substantial experience of working in a senior administration/secretarial environment
Partnership Working / Leadership Management
Essential
- Professional and approachable manner
- Good communicator, with ability to liaise with colleagues at all levels
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
Skills
Essential
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Prioritisation and organisation skills
- Good communications skills using a range of methods e.g., written and verbal
- Advanced Keyboarding Skills
Knowledge and Understanding
Essential
- Knowledge of administrative systems and procedures
Other
Essential
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
- Possess a positive attitude
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent level of experience in relevant role
- Additional training or experience to support the requirements of the role
Experience
Essential
- Experience of working in a service focused environment
- Substantial experience of working in a senior administration/secretarial environment
Partnership Working / Leadership Management
Essential
- Professional and approachable manner
- Good communicator, with ability to liaise with colleagues at all levels
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
Skills
Essential
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Prioritisation and organisation skills
- Good communications skills using a range of methods e.g., written and verbal
- Advanced Keyboarding Skills
Knowledge and Understanding
Essential
- Knowledge of administrative systems and procedures
Other
Essential
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
- Possess a positive attitude
