Quality Nurse Support Manager - B7

NHS Mid and South Essex Integrated Care Board

The closing date is 02 October 2024

Job summary

Full Time - Permanent

An opportunity has arisen for a highly motivated individual to join our Mid & South Essex Integrated Care Board (MSE ICB) Quality Team within the nursing and quality directorate. This team puts people from the local community at the centre of what we do and strives to support high-quality healthcare services. The teams aim is to ensure providers are able to continually improve the quality of services by creating a positive learning culture and robust processes/procedures vital in improving quality provision.

We are looking for an enthusiastic, inquisitive, and innovative registered nurse with a strong recognition of the importance of teamwork, effective communication, and active listening skills. Ideal candidates will have some experience/knowledge of the acute/ community sector and have the ability to manage and prioritise their own workload. The successful individual will have a positive can-do attitude, be able to draw on past experience, and make use of their transferrable skills and training to ensure the ICB is aware of areas of risk and poor quality services. The team work closely with system partners, meaning effective communication skills are key to succeeding in this role. Knowledge of national frameworks such as the NHS people promise, Long-Term Plan and National Quality Board Framework would be advantageous.

Main duties of the job

It is essential, people living across Mid and South Essex have healthcare services that are striving to be of good quality, consistent and high standard. You will support our drive to achieve this. You will:

Work autonomously under guidance, whilst developing & maintaining relationships with alliances, regulators, health providers, voluntary sector & local authority
Be required to undertake Quality Assurance Visits with providers relating to quality, patient safety & experience, as part of assurance processes
Have the ability to evaluate evidence using national guidance and best practice pathways and hold responsibility for decisions made during the course of duties, seeking guidance & escalating issues where appropriate
Want to develop within the role & be open to utilising & adapting new skills to ensure patient care remains a priority
Ensure action plans & escalations are acted upon, support providers with quality improvement measures, & provide timely responses to patient queries
Use honed influencing and leadership skills to support providers, have good computer & documentation skills
Attend system meetings, representing the voice of the patient & nursing & quality directorate
Evaluate evidence alongside national guidance & best practice pathways, chair local risk review meetings & ensure that action plans & escalations are acted upon as necessary

You may also be required to support other teams with more generic quality concerns, implementing the quality strategy.

About us

Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.

Unfortunately, the organisation does not have a Sponsorship licence.

Date posted

19 September 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year Plus, Fringe London Allowance

Contract

Permanent

Working pattern

Full-time

Reference number

D9708-MSE410

Job locations

Phoenix House

Christopher Martin Road

Basildon

Essex

SS14 3HG

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community, and voluntary sector organisations across the area.

The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.

The Quality Nurse Support Manager will be part of the nursing and quality team that is embedded within the overall nursing directorate with a focus on facilitating processes and assurance measures to improve patient quality, safety, and experience.

The Quality Team is responsible for ensuring that there are robust measures in place, that there are assurance processes and quality improvement plans built and followed to ensure that the patients within Mid and South Essex receive safe and effective care.

The post holder will be required to facilitate the implementation processes for quality, patient safety, and clinical effectiveness across Mid and South Essex ICS, which ensures that all mandated standards in relation to clinical governance are met and that any risk to the ICB is monitored and assurance is provided in relation to the commissioning responsibility of the organisation.

The post holder will support the team leads with the monitoring of commissioned services, ensuring that such services recognise and consider the quality, patient safety, and patient experience relevant to the service that is provided.

The postholder will also be responsible for ensuring the Quality Nurse Support Managers are aided and have the skills required to ensure that all supportive visits are documented and escalated as appropriate.

The post holder will work at an operational level across an Alliance and will be responsible for ensuring a robust quality monitoring agenda compromising of supportive visits to acute and community Providers. The post holder will support the quality agenda by undertaking quality assurance visits to a number of commissioned services.

The post holder will escalate any concerns identified either as part of risk review meetings or following assurance/ supportive visits as appropriate. The postholder will also be expected to share best practice with others.

The postholder will provide contributions to reports required to provide assurance to the ICB and/ wider audiences. The postholder will also be expected to ensure that the team workplan is kept up to date, with actions closed in a timely manner.

The postholder will develop key relationships within the alliances, wider nursing directorate, the commissioning teams, the Care Quality Commission, as well as with organisations that form part of the ICS.

COMPETENCY BASED KEY DELIVERABLES

Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
Management of a small team
Responsible for one or more budgets and/or income streams of delivery
Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
Provide evidence-based approach to prioritising areas that need increased assurance measures
Provide support to providers in readiness for CQC inspections
Be able to present information to various stakeholders as needed
Be able to monitor the quality of care provided by providers
Provide specialised advice in relation to incidents, infection prevention and control, safeguarding, recognising the need to escalate to specialist teams as needed
The postholder will promote the best systems available to providers
Be part of discussions around contractual/ commissioning arrangements relating to primary care provision across Mid and South Essex
To be able to review and interpret qualitative data available when considering patient experience, such as Friends and Family Test, GP Patient Survey, NHS Choices, concerns, and PALs data
To work in line with the ICB policy and process framework
To support the team quality assurance nurses should quality visit require additional support

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

COMPETENCY BASED KEY DELIVERABLES

Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
Management of a small team
Responsible for one or more budgets and/or income streams of delivery
Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
Provide evidence-based approach to prioritising areas that need increased assurance measures
Provide support to providers in readiness for CQC inspections
Be able to present information to various stakeholders as needed
Be able to monitor the quality of care provided by providers
Provide specialised advice in relation to incidents, infection prevention and control, safeguarding, recognising the need to escalate to specialist teams as needed
The postholder will promote the best systems available to providers
Be part of discussions around contractual/ commissioning arrangements relating to primary care provision across Mid and South Essex
To be able to review and interpret qualitative data available when considering patient experience, such as Friends and Family Test, GP Patient Survey, NHS Choices, concerns, and PALs data
To work in line with the ICB policy and process framework
To support the team quality assurance nurses should quality visit require additional support

Person Specification

Knowledge / understanding

Essential

Knowledge of relevant systems and procedures
Understanding of policies and practices within required field of work
Understanding of the current issues impacting on the NHS

Skills

Essential

High level of attention to detail
Prioritisation and organisation skills
Ability to manage own workload, working to deadlines
Ability to plan workload considering conflicting priorities and deadlines
Ability to plan over short-term timeframes and adjust plans and resource requirements accordingly

Experience

Essential

Experience of working in a service focused enviroment
Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive, or highly confidential.
Experience of developing policies/practices/systems

Partnership Working / Leadership Management

Essential

Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
Role model core behaviours including equity and diversity and maintaining a professional image at all times
Good communicator, with ability to liaise with colleagues at all levels
Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients

Qualifications

Essential

Degree
Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training OR Management qualification or equivalent level of on-the-job experience (note: the other could be moved to Desirable)
Evidence of continuing personal development
Professional Registration- NMC

Other

Essential

Personal qualities of honesty and integrity.
Possess a positive attitude.
Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU.
Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working.

Person Specification

Knowledge / understanding

Essential

Knowledge of relevant systems and procedures
Understanding of policies and practices within required field of work
Understanding of the current issues impacting on the NHS

Skills

Essential

High level of attention to detail
Prioritisation and organisation skills
Ability to manage own workload, working to deadlines
Ability to plan workload considering conflicting priorities and deadlines
Ability to plan over short-term timeframes and adjust plans and resource requirements accordingly

Experience

Essential

Experience of working in a service focused enviroment
Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive, or highly confidential.
Experience of developing policies/practices/systems

Partnership Working / Leadership Management

Essential

Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
Role model core behaviours including equity and diversity and maintaining a professional image at all times
Good communicator, with ability to liaise with colleagues at all levels
Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients

Qualifications

Essential

Degree
Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training OR Management qualification or equivalent level of on-the-job experience (note: the other could be moved to Desirable)
Evidence of continuing personal development
Professional Registration- NMC

Other

Essential

Personal qualities of honesty and integrity.
Possess a positive attitude.
Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU.
Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.