Job summary
This position is an exciting & dynamic role supporting the delivery the National Framework for NHS Continuing Healthcare & NHS Funded Nursing Care and NHS Children and Young People's Continuing Care.
This AACC Business Operational Managers role is to provide leadership, advice and expertise to ensure delivery of a high-quality standard of administrative services and oversight of Personal Health Budgets to the AACC teams, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to direct reports as allocated, ensuring that they have the support that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
Our All Age Continuing Care Team (AACC) puts people at the heart of what we do. Were passionate & dedicated to getting people the right care, in the right place, at the right time & by the right person. We work openly & transparently with our partners & providers to deliver an integrated, innovative service.
We recognise our staff are the services greatest resource & we look to develop meaningful, exciting, & rewarding opportunities for them. We want AACC to be a place for teams & individuals to grow & develop in their career.
Predominantly working from home and some working from our Basildon office.
Main duties of the job
As the Business Operational Manager the post holder will be supporting and managing a team of administrators to ensure that all administrative and IT systems are in place to manage and monitor All Age Continuing Care. As well as provide line-management to AACC staff, the post holder will ensure that staff have the support that they require to deliver the highest quality & appropriate services to drive continuous service improvement.
As part of the AACC leadersip team the post holder will work under the guidance and support of the Senior Business and Transformation Manager to develop strong working relationships with providers, facilitating procurement, commissioing, contrcactual and financial monitoring in liasion with Mid and South Essex Integrated Care Board contracts and finance teams.
The successful candidate will need to have a flexible attitude and be a team player who enjoys working within a fast-paced service.
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children, Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This AACC Business Operational Manager role will provide leadership, advice and expertise to ensure delivery of a high-quality standard of administrative services and oversight of Personal Health Budgets to the AACC teams, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to direct reports as allocated, ensuring that they have the support that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
This AACC Business Operational Manager role will ensure that all requirements and reporting relating to PHBs are met in the context of the AACC service. The post holder will support the delivery of the ICBs PHB targets and ensure that the service delivers a high-quality standard of PHB management, through working with individuals, Local Authorities and third-party organisations contracted to support individuals in the personalisation and management of their own care arrangements to meet their desired health outcomes.
Competency Based Key Deliverables
- To ensure that all administrative and IT systems are in place to manage and monitor continuing healthcare, including adherence to national and local policies and procedures e.g., Caldicott and Data Protection Act.
- To work with the Lead Nurse for AACC and wider team to manage the market whilst ensuring choice, innovation and improvement for patients and service users.
- Develop strong working relationships with providers, facilitating procurement, commissioning, contractual and financial monitoring in liaison with the ICB contracts and finance teams.
- To ensure the development and review of robust systems and processes to record, evaluate and interpret the activity and financial commitment of the budget.
- Agree and deliver against organisational objectives including specific project work, key performance indicators, supporting the team to deliver within tight deadlines, prioritising use of resources and skills within the team.
- Oversight and management of the commissioning/placement function and performance of the AACC database including financial records, the management of documentation, including health records, in accordance with national and local policies and procedures.
- Contribute to the personalisation agenda and lead on the financial and business aspects thereof.
- Responsible as Data Custodian for the maintenance of related health records in line with Caldicott principles and adopted service standards, including holding responsibility for hard and soft copy records in line with the Data Protection Act 1998 Subject Access is implemented.
- Responsible for all Freedom of Information requests relating to Commissioning/ Contracting are handled appropriately in line with National and organisational procedures and are fulfilled accurately, appropriately and within specified period.
- Works with others to develop strategic plans and business objectives for the service. These need to be consistent with values, realistic, detailed and take account of constraints.
- Actively role models ethical behaviours and establishes a culture of teamwork and cooperation.
- Presents a positive role model particularly in times of service improvement and organisational change.
- Responsible for CHC administration team delivery.
- Responsible and accountable for decisions made during the course of their duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Management of multiple members of staff
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
- Addressing any blocks to timely implementation or management of PHBs.
- Ensuring all PHBs have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Provide monitoring and reporting on the status of all PHBs, third party providers and individual budget holders, ensuring that all financial monitoring is in place.
- Work with the Local Authority and other relevant partners to ensure that the market of Personal Assistants is developed and monitored.
- Working in liaison with the Finance Team, monitor PHB financial movements / budgets, escalating spending anomalies as required, contribute to budget setting and ensure timely recovery of underspent funds.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children, Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This AACC Business Operational Manager role will provide leadership, advice and expertise to ensure delivery of a high-quality standard of administrative services and oversight of Personal Health Budgets to the AACC teams, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to direct reports as allocated, ensuring that they have the support that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
This AACC Business Operational Manager role will ensure that all requirements and reporting relating to PHBs are met in the context of the AACC service. The post holder will support the delivery of the ICBs PHB targets and ensure that the service delivers a high-quality standard of PHB management, through working with individuals, Local Authorities and third-party organisations contracted to support individuals in the personalisation and management of their own care arrangements to meet their desired health outcomes.
Competency Based Key Deliverables
- To ensure that all administrative and IT systems are in place to manage and monitor continuing healthcare, including adherence to national and local policies and procedures e.g., Caldicott and Data Protection Act.
- To work with the Lead Nurse for AACC and wider team to manage the market whilst ensuring choice, innovation and improvement for patients and service users.
- Develop strong working relationships with providers, facilitating procurement, commissioning, contractual and financial monitoring in liaison with the ICB contracts and finance teams.
- To ensure the development and review of robust systems and processes to record, evaluate and interpret the activity and financial commitment of the budget.
- Agree and deliver against organisational objectives including specific project work, key performance indicators, supporting the team to deliver within tight deadlines, prioritising use of resources and skills within the team.
- Oversight and management of the commissioning/placement function and performance of the AACC database including financial records, the management of documentation, including health records, in accordance with national and local policies and procedures.
- Contribute to the personalisation agenda and lead on the financial and business aspects thereof.
- Responsible as Data Custodian for the maintenance of related health records in line with Caldicott principles and adopted service standards, including holding responsibility for hard and soft copy records in line with the Data Protection Act 1998 Subject Access is implemented.
- Responsible for all Freedom of Information requests relating to Commissioning/ Contracting are handled appropriately in line with National and organisational procedures and are fulfilled accurately, appropriately and within specified period.
- Works with others to develop strategic plans and business objectives for the service. These need to be consistent with values, realistic, detailed and take account of constraints.
- Actively role models ethical behaviours and establishes a culture of teamwork and cooperation.
- Presents a positive role model particularly in times of service improvement and organisational change.
- Responsible for CHC administration team delivery.
- Responsible and accountable for decisions made during the course of their duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Management of multiple members of staff
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
- Addressing any blocks to timely implementation or management of PHBs.
- Ensuring all PHBs have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Provide monitoring and reporting on the status of all PHBs, third party providers and individual budget holders, ensuring that all financial monitoring is in place.
- Work with the Local Authority and other relevant partners to ensure that the market of Personal Assistants is developed and monitored.
- Working in liaison with the Finance Team, monitor PHB financial movements / budgets, escalating spending anomalies as required, contribute to budget setting and ensure timely recovery of underspent funds.
Person Specification
Knowledge / understanding
Essential
- Advanced knowledge of relevant systems and procedures
- In depth understanding of policies and practices within required field of work
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Management qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
Partnership Working / Leadership Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating and understanding local, regional and national political positions in order to solutions that span across multiple stakeholders
- Good communicator, with ability to liaise with colleagues at all levels
- Ability to work as part of a team or independently
Experience
Essential
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential
- Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
Skills
Essential
- Well-developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
Person Specification
Knowledge / understanding
Essential
- Advanced knowledge of relevant systems and procedures
- In depth understanding of policies and practices within required field of work
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Management qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
Partnership Working / Leadership Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating and understanding local, regional and national political positions in order to solutions that span across multiple stakeholders
- Good communicator, with ability to liaise with colleagues at all levels
- Ability to work as part of a team or independently
Experience
Essential
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential
- Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
Skills
Essential
- Well-developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
