Job summary
ONLY OPEN TO THOSE CURRENTLY EMPLOYED BY MID AND SOUTH ESSEX ICB
It is essential criteria that the applicant is a Registered Nurse with current active NMC registration or an Allied health professional with registration with their relevant professional body.
This position is an exciting & dynamic role for an experienced enthusiastic individual to lead on delivery & compliance with the principles & processes of the National Framework for NHS Continuing Healthcare & NHS Funded Nursing Care.
As clinical manager you will take a lead role in the oversight of assessment, review & commissioning of care for patients, working collaboratively with key partners & providers to achieve the best outcomes for patients.
Our All Age Continuing Care Team (AACC) puts people at the heart of what we do. Were passionate & dedicated to getting people the right care, in the right place, at the right time & by the right person. We work openly & transparently with our partners & providers to deliver an integrated, innovative service.
We recognise our staff are the services greatest resource & we look to develop meaningful, exciting, & rewarding opportunities for them. We want AACC to be a place for teams & individuals to grow & develop in their career.
This is an exciting opportunity for an enthusiastic & experienced registered health care professional.
Hybrid
working.
Main duties of the job
Our aim is to ensure individuals encounter improved experiences, transparency, and consistency across all forms of continuing care, with a smooth transition between services and resource provision. It is important that everyone receives an equal & comparable, good quality, consistent, high standard, person-centred experience.
As Clinical Manager you will work under the guidance and support of the Senior Operational Lead to implement the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care. You will oversee the high-quality delivery of clinical assessments and case-management, working collaboratively with key partners to achieve best outcomes.
You will work alongside the Senior Operational Lead in supporting the development and appraisal of innovative functional systems and processes to record evaluate and monitor the activity in line with the teams core business and function.
You will need excellent communication & assessment skills, be able to provide expert advice & guidance to support staff who are involved with the assessment, planning & management of patients with complex health needs. As well as provide line-management to the AACC Clinical Support Managers, ensuring that they have the support that they require to deliver the highest quality & appropriate services to patients & to drive continuous service improvement.
Successful candidates will need to have a flexible attitude & be a team player who enjoys working within a fast-paced service.
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This Clinical Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Managers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To provide clinical leadership and management of one or more AACC teams, supporting, motivating and developing staff within the team to ensure that they are able to deliver both organisational and national objectives
- To forge close and positive working relationships with internal and external stakeholders, in order to support an effective matrix approach to achieve the delivery of safe and effective AACC services for patients
- To use expert knowledge and experience to liaise with and provide highly specialist advice and support to colleagues within MSE ICB, Acute Trust, Mental Health Trust, GPs, Social Care, Independent Providers, Nursing and Residential Home staff, when they are considering individuals for eligibility or are involved with care provision and care and support planning
- To ensure (and in the most complex cases, provide) assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding
- To ratify recommendations for retrospective claims for CHC eligibility
- To support panels, appeals and local resolution processes as Chair or clinical representative
- To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records
- To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes
- Responsible for the recruitment of clinical staff within the team, acts as chair of recruitment panels and is the responsible recruiting officer
- To support, motivate and develop staff within the team to ensure that they are able to deliver both organisational and national objectives
- To act as expert resource in contributing to or leading on clinical projects related to AACC service development
- Contribute to the personalisation agenda and lead on the clinical aspects thereof
- To act as an expert clinical resource and educator, providing training as required to internal and external professionals relating to aspects of AACC and agreed processes
- To work with the Deputy Lead Nurse for AACC in the development of policies and procedures in relation to the delivery of the service
- Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and making decisions in the best interest of the project
- Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms
- Be responsible for a high standard of work supporting the delivery of services on time, to quality standards and in a cost-effective manner
- Ensure the flexibility of services if required to meet conflicting/changing requirements
- To be responsible for ensuring that all clinical aspects of enquiries and complaints are managed and co-ordinated in a timely and appropriate manner
- Lead and support clinically in the challenges associated with system resilience e.g., Hospital discharge
- Responsible and accountable for decisions made during the course of their duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Management of multiple members of staff
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
This Clinical Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Managers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To provide clinical leadership and management of one or more AACC teams, supporting, motivating and developing staff within the team to ensure that they are able to deliver both organisational and national objectives
- To forge close and positive working relationships with internal and external stakeholders, in order to support an effective matrix approach to achieve the delivery of safe and effective AACC services for patients
- To use expert knowledge and experience to liaise with and provide highly specialist advice and support to colleagues within MSE ICB, Acute Trust, Mental Health Trust, GPs, Social Care, Independent Providers, Nursing and Residential Home staff, when they are considering individuals for eligibility or are involved with care provision and care and support planning
- To ensure (and in the most complex cases, provide) assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding
- To ratify recommendations for retrospective claims for CHC eligibility
- To support panels, appeals and local resolution processes as Chair or clinical representative
- To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records
- To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes
- Responsible for the recruitment of clinical staff within the team, acts as chair of recruitment panels and is the responsible recruiting officer
- To support, motivate and develop staff within the team to ensure that they are able to deliver both organisational and national objectives
- To act as expert resource in contributing to or leading on clinical projects related to AACC service development
- Contribute to the personalisation agenda and lead on the clinical aspects thereof
- To act as an expert clinical resource and educator, providing training as required to internal and external professionals relating to aspects of AACC and agreed processes
- To work with the Deputy Lead Nurse for AACC in the development of policies and procedures in relation to the delivery of the service
- Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and making decisions in the best interest of the project
- Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms
- Be responsible for a high standard of work supporting the delivery of services on time, to quality standards and in a cost-effective manner
- Ensure the flexibility of services if required to meet conflicting/changing requirements
- To be responsible for ensuring that all clinical aspects of enquiries and complaints are managed and co-ordinated in a timely and appropriate manner
- Lead and support clinically in the challenges associated with system resilience e.g., Hospital discharge
- Responsible and accountable for decisions made during the course of their duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Management of multiple members of staff
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors
Person Specification
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Plus Management or leadership qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
- Professional Registration (i.e., NMC)
Experience
Essential
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may
- be highly complex, sensitive or highly confidential
- Experience of working at strategic level, able to recognise direction and implications of policy and the potentially competing priorities/interests
- Experience of leading, managing, developing, influencing and inspiring staff
Other
Essential
- Possess a confident and positive attitude and be self-motivated
- Personal attributes include emotional intelligence, resilience, agility and flexibility, able to respond to competing demands as they arise
- Requirement to spend significant amounts of time inputting at a keyboard or reviewing computer information via the VDU
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
Knowledge / understanding
Essential
- In depth knowledge of NHS Continuing Healthcare Framework and experience of identifying and interpreting application in practice
- Experience and understanding of the Mental capacity act and safeguarding. Ability to understand the application in CHC practice
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Partnership Working / Leadership Management
Essential
- Provide effective, inclusive and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up
- Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
- Role model core behaviours including equity and diversity and maintaining a professional image at all times
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
- Evidence of successfully leading, developing and motivating staff
- Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients
- Ability to support strategic thinking in discussions by being aware of the bigger picture
Skills
Essential
- Well-developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Demonstrable ability to provide and receive highly complex, sensitive and contentious information
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook Standard keyboarding skills
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
- Able to make decisions autonomously, when required, on difficult issues and often to changing timescales
- Ability to prioritise own work and teams workload considering conflicting priorities and tight deadlines
- Demonstrable ability to provide informative reporting to Senior
- Management on progress against operational outcomes and associated impact
Person Specification
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Plus Management or leadership qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
- Professional Registration (i.e., NMC)
Experience
Essential
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may
- be highly complex, sensitive or highly confidential
- Experience of working at strategic level, able to recognise direction and implications of policy and the potentially competing priorities/interests
- Experience of leading, managing, developing, influencing and inspiring staff
Other
Essential
- Possess a confident and positive attitude and be self-motivated
- Personal attributes include emotional intelligence, resilience, agility and flexibility, able to respond to competing demands as they arise
- Requirement to spend significant amounts of time inputting at a keyboard or reviewing computer information via the VDU
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
Knowledge / understanding
Essential
- In depth knowledge of NHS Continuing Healthcare Framework and experience of identifying and interpreting application in practice
- Experience and understanding of the Mental capacity act and safeguarding. Ability to understand the application in CHC practice
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Partnership Working / Leadership Management
Essential
- Provide effective, inclusive and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up
- Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
- Role model core behaviours including equity and diversity and maintaining a professional image at all times
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
- Evidence of successfully leading, developing and motivating staff
- Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients
- Ability to support strategic thinking in discussions by being aware of the bigger picture
Skills
Essential
- Well-developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Demonstrable ability to provide and receive highly complex, sensitive and contentious information
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook Standard keyboarding skills
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
- Able to make decisions autonomously, when required, on difficult issues and often to changing timescales
- Ability to prioritise own work and teams workload considering conflicting priorities and tight deadlines
- Demonstrable ability to provide informative reporting to Senior
- Management on progress against operational outcomes and associated impact
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
