Job summary
THIS ADVERT IS ONLY OPEN TO THOSE CURRENTLY EMPLOYED BY MID AND SOUTH ESSEX ICB.
This role sits within Mid and South
Essex ICB and you will be required to work closely with the Clinical Skills
Technician and the Education Teams across the ICS.
You will be responsible to
ensure the smooth running of the education and training center and manage the booking
system program at the Brentwood site.
You will deliver high quality,
professional and customer focused services and act as an ambassador for the
organisation. The
role will require the you to present the positive image of education to
all users and promoting it as a first-class venue for learning and education,
identifying and implementing service improvements. This will include assisting
with stock management, control and ordering to ensure that stock levels across
the sites remain adequate, requisitioning new orders as and when necessary.
You will also be required to work at Brentwood Community Hospital.
Secondment until 31 March 2025.
Main duties of the job
- To oversee and co-ordinate the day-to-day operations of the building ensuring an efficient and reliable service to staff and visitors is delivered and maintained
- To support the Integrated Care Board with ensuring smooth running of booking system programs within Brentwood
- To ensure trainers and attendees as welcomed at training sessions
- To present a positive image of education to all users and promoting it as a first-class venue for learning and education, identifying and implementing service improvements
- Assist with stock management, control and ordering to ensure that stock levels across the sites remain adequate, requisitioning new orders as and when necessary
- To ensure that facilities are fit for purpose (including multi-media system and clinical equipment), checked they are in working order and secured both before and at the end of the day
- To ensure the email box is accessed and queries and bookings dealt with, within 48 hours of contact
- To maintain a good working knowledge of all ongoing training and development matters to be able to deal with staff enquiries in a competent and professional manner
- Analyse queries, evaluate support needs and either resolve issues or make effective referral to colleagues within the service or to external suppliers
- Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager
Please see the Job Description for a comprehensive list.
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
This role sits within Mid and South Essex ICB and will require working closely with the Education Teams across the ICS. The post holder will be responsible to ensure the smooth running of the education and training center, the booking system programs at the Brentwood site and work closely with the Clinical Skills Technician.
The role will require the individual to present the positive image of education to all users and promoting it as a first-class venue for learning and education, identifying and implementing service improvements. This will include assisting with stock management, control and ordering to ensure that stock levels across the sites remain adequate, requisitioning new orders as and when necessary.
COMPETENCY BASED KEY DELIVERABLES
- To oversee and co-ordinate the day-to-day operations of the building ensuring an efficient and reliable service to staff and visitors is delivered and maintained.
- To support the Integrated Care Board with ensuring smooth running of booking system programs within Brentwood.
- To ensure trainers and attendees as welcomed at training sessions.
- To present a positive image of education to all users and promoting it as a first-class venue for learning and education, identifying and implementing service improvements
- Assist with stock management, control and ordering to ensure that stock levels across the sites remain adequate, requisitioning new orders as and when necessary
- To ensure that facilities are fit for purpose (including multi-media system and clinical equipment), checked they are in working order and secured both before and at the end of the day.
- To ensure the email box is accessed and queries and bookings dealt with, within 48 hours of contact.
- To maintain a good working knowledge of all ongoing training and development matters to be able to deal with staff enquiries in a competent and professional manner.
- Analyse queries, evaluate support needs and either resolve issues or make effective referral to colleagues within the service or to external suppliers
- Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager
- Ensure the security of departmental facilitates
- Responsibility for demonstrating tasks to new team members and assisting during induction processes.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
- Responsible for the monitoring of one or more budgets
- Seeks best value for money within own area of work
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
This role sits within Mid and South Essex ICB and will require working closely with the Education Teams across the ICS. The post holder will be responsible to ensure the smooth running of the education and training center, the booking system programs at the Brentwood site and work closely with the Clinical Skills Technician.
The role will require the individual to present the positive image of education to all users and promoting it as a first-class venue for learning and education, identifying and implementing service improvements. This will include assisting with stock management, control and ordering to ensure that stock levels across the sites remain adequate, requisitioning new orders as and when necessary.
COMPETENCY BASED KEY DELIVERABLES
- To oversee and co-ordinate the day-to-day operations of the building ensuring an efficient and reliable service to staff and visitors is delivered and maintained.
- To support the Integrated Care Board with ensuring smooth running of booking system programs within Brentwood.
- To ensure trainers and attendees as welcomed at training sessions.
- To present a positive image of education to all users and promoting it as a first-class venue for learning and education, identifying and implementing service improvements
- Assist with stock management, control and ordering to ensure that stock levels across the sites remain adequate, requisitioning new orders as and when necessary
- To ensure that facilities are fit for purpose (including multi-media system and clinical equipment), checked they are in working order and secured both before and at the end of the day.
- To ensure the email box is accessed and queries and bookings dealt with, within 48 hours of contact.
- To maintain a good working knowledge of all ongoing training and development matters to be able to deal with staff enquiries in a competent and professional manner.
- Analyse queries, evaluate support needs and either resolve issues or make effective referral to colleagues within the service or to external suppliers
- Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager
- Ensure the security of departmental facilitates
- Responsibility for demonstrating tasks to new team members and assisting during induction processes.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate
- Responsible for the monitoring of one or more budgets
- Seeks best value for money within own area of work
Person Specification
Experience
Essential
- Experience of administrative/booking systems and procedures
- Experience of updating practices and systems in own area of work
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive, or highly confidential
Knowledge / understanding
Essential
- Knowledge of booking systems and procedures
- Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money
- Understanding of the current issues impacting on the NHS
Partnership Working / Leadership Management
Essential
- To contribute to defined plans that have been devised in collaboration with partners, as directed by line manager/supervisor
- Understand the basic principles of the NHS People Promise and ICB Values and how these apply to day-to-day activities
- Takes personal responsibility for positively contributing to a safe and inclusive culture as well as understanding how best to raise any concerns around leadership and management
Qualifications
Essential
- Diploma level qualification or equivalent level of experience in relevant role
- Additional training or experience to support the requirements of the role
- Evidence of continuing personal development
Other
Essential
- Personal qualities of honesty and integrity
- Enthusiastic and hardworking
- Possess a positive attitude with a friendly disposition
- Good interpersonal skills and adaptability
- Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU
Skills
Essential
- Communications skills using a range of methods e.g. written and verbal.
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Advanced Keyboarding Skills
- Attention to detail
Person Specification
Experience
Essential
- Experience of administrative/booking systems and procedures
- Experience of updating practices and systems in own area of work
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive, or highly confidential
Knowledge / understanding
Essential
- Knowledge of booking systems and procedures
- Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money
- Understanding of the current issues impacting on the NHS
Partnership Working / Leadership Management
Essential
- To contribute to defined plans that have been devised in collaboration with partners, as directed by line manager/supervisor
- Understand the basic principles of the NHS People Promise and ICB Values and how these apply to day-to-day activities
- Takes personal responsibility for positively contributing to a safe and inclusive culture as well as understanding how best to raise any concerns around leadership and management
Qualifications
Essential
- Diploma level qualification or equivalent level of experience in relevant role
- Additional training or experience to support the requirements of the role
- Evidence of continuing personal development
Other
Essential
- Personal qualities of honesty and integrity
- Enthusiastic and hardworking
- Possess a positive attitude with a friendly disposition
- Good interpersonal skills and adaptability
- Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU
Skills
Essential
- Communications skills using a range of methods e.g. written and verbal.
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Advanced Keyboarding Skills
- Attention to detail
