Interim Clinical Programme Manager - MSE Partners - Band 8a

Job responsibilities

ROLE PURPOSE / SUMMARY

The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.

The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.

The post holder will support the Portfolio Director and Associate Portfolio Director to lead and manage the creation, continuous improvement and consistent use of programme management methodologies, governance and standards across the portfolio, setting and communicating processes and standards; and embedding good practice.

The post holder will set and deploy standards for the delivery of system wide projects and programmes ensuring that programmes and projects are working towards successful outcomes that are delivered on time and within budget through the use of best practice methods and high-quality outputs.

The post holder will be responsible for supporting and delivering the transformation agenda across Mid and South Essex in partnership with all key stakeholders within the Mid and South Essex ICS.

The post holder will be expected to build a combination of subject matter expertise and technical skills to develop a strong service delivery.

The post holder will contribute to the development and implementation of the System Delivery Plan, ensuring that projects are closed effectively and where appropriate subsequently reviewed and lessons learned captured and actioned.

The post holder will work in collaboration with colleagues and stakeholders both internally and externally to ensure that services are joined up appropriately and are aligned to the achievement of the ICS aims and objectives.

COMPETENCY BASED KEY DELIVERABLES

• Support service development, redesign and performance management for system wide projects from concept through to implementation, including changing working practice and system wide transformation.
• Responsible for development and implementation of system strategies, working in partnership with health including Public Health, social care and third/voluntary sector providers to shape the future of local services, identify and support local needs, address emerging needs, build capacity and create new and innovative solutions. This may include decommissioning of services.
• Maintain a comprehensive understanding of national drivers and policy and be able to apply the core principles of such to any redesign work undertaken.
• In conjunction with the Associate Portfolio Director, develop working practice and modernisation through working smarter, systems thinking and self-directed support.

KEY WORKING RELATIONSHIPS

The post holder will:

• Operate effectively in a flexible and demanding environment and proactively engage with internal and external stakeholders working on a variety of topics.
• Work with Clinical Leads and PCNs to ensure commissioning is clinically-led.
• Engage with internal and external stakeholders including statutory services, voluntary and third sector providers, service users and carers on a range of commissioning activities such as service development and consultation.
• Nurture key relationships and maintain networks internally and externally including national networks.
• Liaise closely with internal and external agencies on public relations and marketing activities.
• Link with managers and members of other functions, to address inter-dependencies and ensure alignment.

FUNCTIONAL RESPONSIBILITIES

Operational

• Support the development and delivery of project plans, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decision in the best interest of the project.
• Support programme and project managers to adhere to programme management methodologies and good governance practices and provide effective reporting and escalation mechanisms to ensure successful delivery.
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner. Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources.
• Support the flexibility of the project if required to meet conflicting/changing resources.
• Be responsible for the planning and organisation of numerous events/meetings, ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.
• Demonstrate effective stakeholder management across different departments and at all levels.
• Support other programme and project managers as and when required.
• Take into account the impact of any change the projects will have on business and oversee handover of any products to ensure full ownership and buy in within the business. Advocate the projects at senior and executive level and ensure active engagement and sponsorship within the system as required.
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of the Integrated Care System.
• Adopt a pro-active approach to risk management including the systematic identification, assessment and management of risk.
• Develop, plan and organise efficiency schemes and deliver pathway changes and savings associated with them.
• Manage change effectively and creatively, respond to complex and changing situations by use of creative problem solving and bring new thinking, delivery mechanisms and solutions to the organisations.
• Ability to convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement.

Project Management

• Support the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Develop a comprehensive and cohesive plan for the transition period which is consistent with the overall project timetable, meets the strategic direction of the team and minimises unnecessary disruption to stakeholders involved in the process and is operationally sound.
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner. Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources.
• Ensure the flexibility of the project if required to meet conflicting/changing requirements.
• Be responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner and take accurate notes and action points to record the meeting where required.
• Demonstrate effective stakeholder management across different departments and at all levels.
• Support other project managers as and when required.
• Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within the wider NHS as required.
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of system.

Financial and Physical Resources

• Budget setting with the Associate Director and team. Responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is variable for scrutiny.
• Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy in as required. Placing order and signing invoices, keeping mindful of budget limitations.
• Develop commissioning models that ensure value for money and are based on best practice and promote excellence.
• Accountable for managing budgets associated resources and compliance with standing financial instructions and schemes of delegation.
• Develop and take responsibility for delivering of assigned efficiency programmes.

Staff Management

• Be responsible for the recruitment of staff, chair of recruitment panels and acting as the recruiting officer.
• Be responsible for undertaking appraisal and personal development including progressing any disciplinary or capability issues.
• Support, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the MSE ICS strategies.
• Manage third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Information Management

• Ensure performance standards for service delivery, and monitor and report on progress against these standards at regular intervals as agreed with the Associate Portfolio Director.
• Responsible for the development and management of reporting and monitoring systems to support the delivery of transformation projects.

Please see more in the job description attached.

Qualifications

Essential

• Relevant Masters degree or extensive knowledge, skills and experience to equivalent level OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience Plus Project Management Qualification or equivalent level of experience
• In addition:
• Professional clinical Registration (i.e. NMC or AHP etc.)
• Evidence of continuing personal development

Experience

Essential

• Substantial experience of working at a senior level in the specialism.
• Experience of leading, managing and delivering significant change projects involving stakeholders
• Experience of holding responsibility for budget/s, budget setting and demonstrable knowledge of financial processes within own service
• Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential.
• Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
• Experience of working at strategic level, able to recognise direction and implications of policy and the potentially competing priorities/interests
• Experience of leading, managing, developing, influencing and inspiring staff

Desirable

• Experience of working in the NHS/public body
• Experience in negotiation skills and contract monitoring

Knowledge/ Understanding

Essential

• Advanced knowledge of relevant systems and procedures
• In depth understanding of policies and practices within required field of work
• An in-depth understanding of health care provision and awareness of current NHS policies and priorities

Other

Essential

• Personal qualities of honesty and integrity
• Possess a confident and positive attitude and be self motivated
• Demonstrable ability to influence and command respect and establish credibility quickly
• Personal attributes include emotional intelligence, resilience, agility and flexibility, able to respond to competing demands as they arise
• Requirement to spend significant amounts of time inputting at a keyboard or reviewing computer information via the VDU
• Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working

Partnership Working/ Leadership/ Management

Essential

• Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating and understanding local, regional and national political positions in order to solutions that span across multiple stakeholders
• Responsible for the implementation of the NHS People Promise and ICB Values across functional areas of responsibility
• Provide effective, inclusive and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up
• Champions the principles of equality, diversity and inclusion both within and outside of the organisation
• Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
• Role model core behaviours including equity and diversity and maintaining a professional image at all times
• Professional and approachable manner
• Good communicator, with ability to liaise with colleagues at all levels
• Able to persuade and influence in areas of conflict
• Flexible and adaptable to meet deadlines
• Ability to work as part of a team or independently
• Evidence of successfully leading, developing and motivating staff
• Takes personal responsibility for actions and their impact
• Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients
• Ability to support strategic thinking in discussions by being aware of the bigger picture

Skills

Essential

• Well developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
• Demonstrable ability to provide and receive highly complex, sensitive and contentious information
• Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
• Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
• Standard keyboarding skills
• High level of attention to detail
• Prioritisation and organisation skills
• Able to be assertive in negotiation on difficult and controversial issues such as performance and change
• Able to deliver training/briefings/ updates to large groups of staff at all levels
• Able to lead the development of policy and strategy to enhance relevant service
• Able to make decisions autonomously, when required, on difficult issues and often to changing timescales.
• Ability to prioritise own work and teams workload considering conflicting priorities and tight deadlines
• Demonstrable ability to plan over short, and medium term timeframes and adjust plans and resource requirements accordingly
• Demonstrable ability to provide informative reporting to Senior Management on progress against operational outcomes and associated impact
• Demonstrates ability to use sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
• Demonstrable ability to analyse numerical and written data, assess options and interpret complex information using problem solving skills
• Demonstrable ability to analyse and interpreted highly complex data, facts or situations to interpreted these and make reasoned and logical deductions, compare a range of options and formulate plans
• Excellent data analysis and interpretation skills involving highly complex data, with outstanding analytical and problem-solving skills