Job summary
Do you want to join a dynamic and forward think team? If the answer is yes, then here at the MSE ICB Digital and Technology team an exciting opportunity has arisen for experienced IT Delivery Manager.
As an IT Delivery Manager you will be responsible for supporting the smooth delivery of IT services to nearly 600 MSE ICB corporate staff and 148 General practice sites as well as assisting senior leaders to deliver transformational projects across the ICS.
Like all support services, digital technology needs to be shaped by the organisations it supports. We are driven by our ICS Digital strategy and an aspiration to improve services for our users and the patients accessing services across Mid and South Essex.
You will be a highly experienced, dynamic and highly motivated IT operational manager with extensive experience of operational management who is able to work to an exceptional level in a fast paced, challenging operational environment, with competing priorities.
Demonstration of significant knowledge of NHS and Primary Care IT services and requirements will be required for this role.
With the recent formation of the ICB and ICS this role will develop and is a really exciting opportunity to help shape IT services across Mid and South Essex.
Main duties of the job
The key responsibilities for this role are to:
- Support the delivery of objectives within the ICS Digital Strategy
- Support national and Local IT Delivery programmes such as the Gigabyte Pathway for Health
- Work with System Partners to reduce the technology deficit across Mid and South Essex and to help transform IT and IT support Services
- Support the procurement and on-going contract management of IT Services
You will be required to build and maintain relationships with a multitude of stakeholders, including, but not limited to GPs, practice staff and MSE ICB and ICS colleagues. You should have
- Operational understanding of corporate and GP IT
- Understanding of the Primary Care (GP) IT Services operating Model
- Some technical knowledge of NHS IT systems
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
This post resides within the Digital and Data directorate who are responsible for ensuring that digital technology fully supports the integration of health and care services across the ICP- putting residents at the centre of their care. The Digital and Data directorate leads system-wide activities to transform the use of digital and data to support a modern and sustainable health and care system. The directorate brings together both local authority and health needs into a common single approach for the system, which is underpinned by organisational specific priorities.
Together this directorate will:
- Lead system-wide action on data and digital - to put in place the technology and data architecture that will support the integration of health and care services, putting citizens at the centre of their care.
- Develop Business Intelligence services in line with the agreed roadmap and so as to facilitate the development of a virtual directorate harnessing stakeholders various needs and diverse capabilities.
- Address the tech debt in the system by moving towards common digital environments and ensuring access that works for staff across our system, creating and maintaining a warranted environment specification that all partners can move towards.
- Ensuring there is common interoperability consideration in place so we avoid creating additional siloed information.
- Improve the Digital and Data Maturity across the ICS in line with the What Good Looks Like Framework.
- Ensure the timely and appropriate management of Freedom on Information requests in line with national guidance and recommendations.
- Provide a CCIO function with dedicated Clinical input from our primary care workforce to drive up adoption of solutions and work as part of the practitioner group which is being established across the ICS.
- Deliver programmes of work that will accomplish required efficiency savings system-wide by 2024/25 (Within defined staff / spending / activity envelopes).
In support of this, the Programme Delivery team and this role are responsible for ensuring that all potential initiatives undergo rigorous assessment to maximise the re-use potential and support the standardisation to drive interoperability and quality. The team will ensure that a system view is taken into account and that any proposed solution or system change is compliant with the Mid and South Essex ICS Digital Strategy. The team will apply rigid Project, Programme and Portfolio Management and will establish and build the pragmatic and flexible governance processes that will underpin the digital journey and on which everything else depends on.
The postholder will have an understanding of national digital strategy and will support the development of digital strategies, operational policies and promote digital innovation. The postholder will work closely with colleagues across the ICB, local service providers, GP Practices, NHS England, local authorities, patients and public in collaboration with neighbouring ICS organisations. The post holder will be expected to project manage digital workstreams where necessary and lead on the implementation of IT solutions. The post holder will develop operational policies and promote digital innovation across the ICB, working closely with colleagues across the ICS, local service providers, GP Practices, NHS England, local authorities, patients and public. The post holder will be expected to project manage digital workstreams where necessary.
COMPETENCY BASED KEY DELIVERABLES
- Responsible and accountable for decisions made during the course of duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
- Delivery of strategic advice, and operational guidance, to support the development of appropriate IT solutions to underpin the Integrated Care Model being designed for the care of all adults and to ensure that digital enablers are included in all local commissioning plans.
- Lead on the implementation of IT solutions underpinning organisational strategies, supporting the enhancement of primary care capacity and patient/public interface opportunities.
- Review and challenge of CSU IT support service and specification including GPIT services in the role of informed customer.
- Review and implement IT policies and procedures to implement controls in order to manage IT spend more effectively.
- Ensure that national digital assets are adopted as standard, usage is monitored and benefits are realised.
- Supporting CCG project leads in developing digital innovation and transformation, and in setting agreed timescales for key milestones, financial and performance metrics to be delivered.
- Supporting & challenging projects to successful completion. This includes making sure that adequate risk logs with mitigation actions are completed.
- Responsible for assurance that risk and issue logs are maintained for all projects and programmes, updated regularly and priority risks are escalated as required.
- Participate / organise any organisation returns relating to the programmes to external bodies.
- Attend any internal / external committees or meetings as required.
- Ensure the adoption of best practice methodology, benchmarking, rules, standards and thresholds.
- Proactively identify and manage all risks relating to IM&T and ensure that these are managed.
- Line management of contractors to fulfil IT Projects. Will be expected to train staff on how to use IT systems as and when required.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
This post resides within the Digital and Data directorate who are responsible for ensuring that digital technology fully supports the integration of health and care services across the ICP- putting residents at the centre of their care. The Digital and Data directorate leads system-wide activities to transform the use of digital and data to support a modern and sustainable health and care system. The directorate brings together both local authority and health needs into a common single approach for the system, which is underpinned by organisational specific priorities.
Together this directorate will:
- Lead system-wide action on data and digital - to put in place the technology and data architecture that will support the integration of health and care services, putting citizens at the centre of their care.
- Develop Business Intelligence services in line with the agreed roadmap and so as to facilitate the development of a virtual directorate harnessing stakeholders various needs and diverse capabilities.
- Address the tech debt in the system by moving towards common digital environments and ensuring access that works for staff across our system, creating and maintaining a warranted environment specification that all partners can move towards.
- Ensuring there is common interoperability consideration in place so we avoid creating additional siloed information.
- Improve the Digital and Data Maturity across the ICS in line with the What Good Looks Like Framework.
- Ensure the timely and appropriate management of Freedom on Information requests in line with national guidance and recommendations.
- Provide a CCIO function with dedicated Clinical input from our primary care workforce to drive up adoption of solutions and work as part of the practitioner group which is being established across the ICS.
- Deliver programmes of work that will accomplish required efficiency savings system-wide by 2024/25 (Within defined staff / spending / activity envelopes).
In support of this, the Programme Delivery team and this role are responsible for ensuring that all potential initiatives undergo rigorous assessment to maximise the re-use potential and support the standardisation to drive interoperability and quality. The team will ensure that a system view is taken into account and that any proposed solution or system change is compliant with the Mid and South Essex ICS Digital Strategy. The team will apply rigid Project, Programme and Portfolio Management and will establish and build the pragmatic and flexible governance processes that will underpin the digital journey and on which everything else depends on.
The postholder will have an understanding of national digital strategy and will support the development of digital strategies, operational policies and promote digital innovation. The postholder will work closely with colleagues across the ICB, local service providers, GP Practices, NHS England, local authorities, patients and public in collaboration with neighbouring ICS organisations. The post holder will be expected to project manage digital workstreams where necessary and lead on the implementation of IT solutions. The post holder will develop operational policies and promote digital innovation across the ICB, working closely with colleagues across the ICS, local service providers, GP Practices, NHS England, local authorities, patients and public. The post holder will be expected to project manage digital workstreams where necessary.
COMPETENCY BASED KEY DELIVERABLES
- Responsible and accountable for decisions made during the course of duties, escalating significant issues where appropriate
- Contribute to setting long term strategy ensuring the aims and objectives of the organisation/system are embedded and progressively built upon within the setting of the strategy, as well as taking responsibility for the implementation of one or more plans which align to this strategy
- Responsible for one or more budgets and/or income streams of delivery
- Can demonstrate and deliver acute business acumen ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
- Delivery of strategic advice, and operational guidance, to support the development of appropriate IT solutions to underpin the Integrated Care Model being designed for the care of all adults and to ensure that digital enablers are included in all local commissioning plans.
- Lead on the implementation of IT solutions underpinning organisational strategies, supporting the enhancement of primary care capacity and patient/public interface opportunities.
- Review and challenge of CSU IT support service and specification including GPIT services in the role of informed customer.
- Review and implement IT policies and procedures to implement controls in order to manage IT spend more effectively.
- Ensure that national digital assets are adopted as standard, usage is monitored and benefits are realised.
- Supporting CCG project leads in developing digital innovation and transformation, and in setting agreed timescales for key milestones, financial and performance metrics to be delivered.
- Supporting & challenging projects to successful completion. This includes making sure that adequate risk logs with mitigation actions are completed.
- Responsible for assurance that risk and issue logs are maintained for all projects and programmes, updated regularly and priority risks are escalated as required.
- Participate / organise any organisation returns relating to the programmes to external bodies.
- Attend any internal / external committees or meetings as required.
- Ensure the adoption of best practice methodology, benchmarking, rules, standards and thresholds.
- Proactively identify and manage all risks relating to IM&T and ensure that these are managed.
- Line management of contractors to fulfil IT Projects. Will be expected to train staff on how to use IT systems as and when required.
Person Specification
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level
- OR
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Plus either
- Project Management Qualification or equivalent level of experience working on large scale programmes.
- Qualifications in IT Service Management
- Evidence of continuing personal development
- Professional Registration (i.e. NMC/ACCA/CIPD etc.) if appropriate for the role
Skills
Essential
- Well developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Demonstrable ability to provide and receive highly complex, sensitive and contentious information
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Standard keyboarding skills
- High level of attention to detail
- Prioritisation and organisation skills
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
- Able to deliver training/briefings/ updates to large groups of staff at all levels
- Able to lead the development of policy and strategy to enhance relevant service
- Able to make decisions autonomously, when required, on difficult issues and often to changing timescales.
- Ability to prioritise own work and teams workload considering conflicting priorities and tight deadlines
- Demonstrable ability to plan over short, and medium term timeframes and adjust plans and resource requirements accordingly
- Demonstrable ability to provide informative reporting to Senior Management on progress against operational outcomes and associated impact
- Demonstrates ability to use sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
- Demonstrable ability to analyse numerical and written data, assess options and interpret complex information using problem solving skills
- Demonstrable ability to analyse and interpreted highly complex data, facts or situations to interpreted these and make reasoned and logical deductions, compare a range of options and formulate plans
- Excellent data analysis and interpretation skills involving highly complex data, with outstanding analytical and problem-solving skills
Experience
Essential
- Substantial experience in managing IM&T core services and introducing best practice frameworks and approaches
- Substantial experience of working with IM&T services in a complex customer driven environment and increasing user satisfaction
- Experience of the performance management of service level agreements or contracts
- Ability to explain complex IT concepts to non-technical audiences
- Experience of successfully managing a large, complex project, monitoring and forecasting finances
- Substantial experience of working at a senior level in the specialism.
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of holding responsibility for budget/s, budget setting and demonstrable knowledge of financial processes within own service
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential.
- Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
- Experience of working at strategic level, able to recognise direction and implications of policy and the potentially competing priorities/interests.
- Experience of leading, managing, developing, influencing and inspiring staff
Desirable
- Experience of working in the NHS/public body
- Experience in negotiation skills and contract monitoring
Knowledge/ Understanding
Essential
- Advanced knowledge of relevant systems and procedures
- In depth understanding of policies and practices within required field of work
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Partnership Working/ Leadership/ Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating and understanding local, regional and national political positions in order to solutions that span across multiple stakeholders
- Responsible for the implementation of the NHS People Promise and ICB Values across functional areas of responsibility.
- Provide effective, inclusive and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up
- Champions the principles of equality, diversity and inclusion both within and outside of the organisation
- Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
- Role model core behaviours including equity and diversity and maintaining a professional image at all times
- Professional and approachable manner
- Good communicator, with ability to liaise with colleagues at all levels
- Able to persuade and influence in areas of conflict
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
- Evidence of successfully leading, developing and motivating staff
- Takes personal responsibility for actions and their impact
- Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients
- Ability so support strategic thinking in discussions by being aware of the bigger picture
Other
Essential
- Personal qualities of honesty and integrity
- Possess a confident and positive attitude and be self motivated
- Demonstrable ability to influence and command respect and establish credibility quickly
- Personal attributes include emotional intelligence, resilience, agility and flexibility, able to respond to competing demands as they arise.
- Requirement to spend significant amounts of time inputting at a keyboard or reviewing computer information via the VDU
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
Person Specification
Qualifications
Essential
- Relevant Masters degree or extensive knowledge, skills and experience to equivalent level
- OR
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience
- Plus either
- Project Management Qualification or equivalent level of experience working on large scale programmes.
- Qualifications in IT Service Management
- Evidence of continuing personal development
- Professional Registration (i.e. NMC/ACCA/CIPD etc.) if appropriate for the role
Skills
Essential
- Well developed interpersonal and communication skills with staff at all levels using from the full range of methods as appropriate
- Demonstrable ability to provide and receive highly complex, sensitive and contentious information
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Standard keyboarding skills
- High level of attention to detail
- Prioritisation and organisation skills
- Able to be assertive in negotiation on difficult and controversial issues such as performance and change
- Able to deliver training/briefings/ updates to large groups of staff at all levels
- Able to lead the development of policy and strategy to enhance relevant service
- Able to make decisions autonomously, when required, on difficult issues and often to changing timescales.
- Ability to prioritise own work and teams workload considering conflicting priorities and tight deadlines
- Demonstrable ability to plan over short, and medium term timeframes and adjust plans and resource requirements accordingly
- Demonstrable ability to provide informative reporting to Senior Management on progress against operational outcomes and associated impact
- Demonstrates ability to use sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
- Demonstrable ability to analyse numerical and written data, assess options and interpret complex information using problem solving skills
- Demonstrable ability to analyse and interpreted highly complex data, facts or situations to interpreted these and make reasoned and logical deductions, compare a range of options and formulate plans
- Excellent data analysis and interpretation skills involving highly complex data, with outstanding analytical and problem-solving skills
Experience
Essential
- Substantial experience in managing IM&T core services and introducing best practice frameworks and approaches
- Substantial experience of working with IM&T services in a complex customer driven environment and increasing user satisfaction
- Experience of the performance management of service level agreements or contracts
- Ability to explain complex IT concepts to non-technical audiences
- Experience of successfully managing a large, complex project, monitoring and forecasting finances
- Substantial experience of working at a senior level in the specialism.
- Experience of leading, managing and delivering significant change projects involving stakeholders
- Experience of holding responsibility for budget/s, budget setting and demonstrable knowledge of financial processes within own service
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential.
- Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
- Experience of working at strategic level, able to recognise direction and implications of policy and the potentially competing priorities/interests.
- Experience of leading, managing, developing, influencing and inspiring staff
Desirable
- Experience of working in the NHS/public body
- Experience in negotiation skills and contract monitoring
Knowledge/ Understanding
Essential
- Advanced knowledge of relevant systems and procedures
- In depth understanding of policies and practices within required field of work
- An in-depth understanding of health care provision and awareness of current NHS policies and priorities
Partnership Working/ Leadership/ Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating and understanding local, regional and national political positions in order to solutions that span across multiple stakeholders
- Responsible for the implementation of the NHS People Promise and ICB Values across functional areas of responsibility.
- Provide effective, inclusive and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up
- Champions the principles of equality, diversity and inclusion both within and outside of the organisation
- Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
- Role model core behaviours including equity and diversity and maintaining a professional image at all times
- Professional and approachable manner
- Good communicator, with ability to liaise with colleagues at all levels
- Able to persuade and influence in areas of conflict
- Flexible and adaptable to meet deadlines
- Ability to work as part of a team or independently
- Evidence of successfully leading, developing and motivating staff
- Takes personal responsibility for actions and their impact
- Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients
- Ability so support strategic thinking in discussions by being aware of the bigger picture
Other
Essential
- Personal qualities of honesty and integrity
- Possess a confident and positive attitude and be self motivated
- Demonstrable ability to influence and command respect and establish credibility quickly
- Personal attributes include emotional intelligence, resilience, agility and flexibility, able to respond to competing demands as they arise.
- Requirement to spend significant amounts of time inputting at a keyboard or reviewing computer information via the VDU
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
