Job summary
An exciting opportunity for a Contract Support Officer has arisen within the Office of the West Midlands (OWM) Primary Care Commissioning Team. The OWM has been established to support the 6 Integrated Care Boards (ICBs) across the West Midlands to support the ICBs to deliver delegated responsibilities, including those for General Medical, Pharmacy, Optometry and Dental services.
The Office for the West Midlands (OWM), is hosted by Birmingham and Solihull ICB, as the employing body, but the team supports the following ICBs:
Black Country
Birmingham and Solihull
Coventry and Warwickshire
Herefordshire and Worcestershire
Shropshire and Telford and Wrekin
Staffordshire and Stoke on Trent
Utilising 'Neighbourhood, Place and System' the post holder will champion collaborative commissioning, focus upon developing and commissioning integrated services, that support patients to manage their own care, prevent ill-health and access services in the most appropriate setting.
Previous Applicants Need Not Apply
Main duties of the job
Provide administration support and advice to the wider team to support a number of workstreams.
Provide support to the wider team in arranging meetings and taking minutes and actions in a timely and efficient manner.
Support the team with the maintenance of contact lists, and generic email inboxes including gathering information and undertaking enquires as and when is necessary.
Provide business support functions to the teams responsible for the management of a portfolio of contracts or transformation programmes, and associated staff.
Provide support to the wider team in respect of projects.
Maintaining and processing payment systems (e.g. Oracle) and other contract management software, for example, without limitation Non-Contracted Activity (NCA) invoices.
Maintain effective working relationships within the wider team. work in a fast-changing environment with the ability to prioritise tasks as and when required to ensure work is completed within agreed timescales.
About us
Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.
As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.
In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.
We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.
Job description
Job responsibilities
Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Understanding of Confidentiality and Data Protection Act.
Used to working in a fast paced environment, managing competing priorities and working to tight deadlines, be proactive and have excellent administrative, secretarial and organisational skills, pay strong attention to detail and be able to provide high level administrative support.
Co-ordinating and facilitating meetings, either face to face or via conferencing facilities, prepare and distributing meeting papers and agendas, minute taking skills, taking appropriate follow-up actions as required.
Job description
Job responsibilities
Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Understanding of Confidentiality and Data Protection Act.
Used to working in a fast paced environment, managing competing priorities and working to tight deadlines, be proactive and have excellent administrative, secretarial and organisational skills, pay strong attention to detail and be able to provide high level administrative support.
Co-ordinating and facilitating meetings, either face to face or via conferencing facilities, prepare and distributing meeting papers and agendas, minute taking skills, taking appropriate follow-up actions as required.
Person Specification
Mobility
Essential
- Ability to travel across sites as required
Education / Training / Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience
Desirable
- Knowledge of either NHS General Medical Services or Primary Care Pharmacy, Optometry, Primary Care Dental & Secondary Care Dental. Significant administrative/ secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues Commitment to continuing professional development
Skills / Abilities
Essential
- Used to working in a fast paced environment, managing competing priorities and working to tight deadlines, be proactive and have excellent administrative, secretarial and organisational skills, pay strong attention to detail and be able to provide high level administrative support. Co-ordinating and facilitating meetings, either face to face or via conferencing facilities, prepare and distributing meeting papers and agendas, minute taking skills, taking appropriate follow-up actions as required. Key point of contact for a number of important meetings and so you will be confident in dealing with a range of people including clinical and non-clinical leaders and senior stakeholders. Putting the long-term health, social care and well-being needs of the population first ("system first") Working collaboratively with other leaders to achieve excellence in everything we do in BSol Holding yourself and others to account for delivering better outcomes Being inclusive, supportive and empowering at all times Engaging and enabling those working towards the aims we have as a collective
Interpersonal skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/instructions to staff and service users. Ability to work at pace in a busy working environment and able to multitask Effective Team Working Minute taking skills You conduct yourself in a caring and considerate manner at all times. You are respectful to others and listen to others. You operate with openness and honesty and ensure you are approachable in conducting your role. Professionalism and understanding difference is key.
Equality, Diversity & Inclusion
Essential
- A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas
Person Specification
Mobility
Essential
- Ability to travel across sites as required
Education / Training / Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience
Desirable
- Knowledge of either NHS General Medical Services or Primary Care Pharmacy, Optometry, Primary Care Dental & Secondary Care Dental. Significant administrative/ secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues Commitment to continuing professional development
Skills / Abilities
Essential
- Used to working in a fast paced environment, managing competing priorities and working to tight deadlines, be proactive and have excellent administrative, secretarial and organisational skills, pay strong attention to detail and be able to provide high level administrative support. Co-ordinating and facilitating meetings, either face to face or via conferencing facilities, prepare and distributing meeting papers and agendas, minute taking skills, taking appropriate follow-up actions as required. Key point of contact for a number of important meetings and so you will be confident in dealing with a range of people including clinical and non-clinical leaders and senior stakeholders. Putting the long-term health, social care and well-being needs of the population first ("system first") Working collaboratively with other leaders to achieve excellence in everything we do in BSol Holding yourself and others to account for delivering better outcomes Being inclusive, supportive and empowering at all times Engaging and enabling those working towards the aims we have as a collective
Interpersonal skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/instructions to staff and service users. Ability to work at pace in a busy working environment and able to multitask Effective Team Working Minute taking skills You conduct yourself in a caring and considerate manner at all times. You are respectful to others and listen to others. You operate with openness and honesty and ensure you are approachable in conducting your role. Professionalism and understanding difference is key.
Equality, Diversity & Inclusion
Essential
- A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
