Job summary
The Clinical Quality Manager will support the Birmingham and Solihull Integrated Care System (ICS) to deliver the statutory function of continuous quality improvement, though the monitoring and assurance of health services across Birmingham and Solihull. The post-holder will work closely with other members of the Quality team to assure the ICS of the clinical quality of services within the areas of commissioned health services.
The post-holder will provide leadership in the ongoing review and triangulation of information and assurance in relation to clinical quality performance, taking action with providers when gaps in quality are identified and ensuring actions are taken to address any quality issues, monitoring progress and working closely with leads in providers.
The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment.
Main duties of the job
To deliver on a range of quality and patient safety assurance and monitoring activities which will ensure that BSOL ICS is effectively sighted on the quality of care for all patients, and confirm whether such care meets both nationally and locally agreed standards.
To communicate and meet regularly with commissioned providers and, where appropriate, attend and chair meetings with such providers on behalf of BSOL ICS, to ensure effective oversight of quality and challenge of all standards of quality and patient safety outcomes and experience
Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB's patient experience lead and providers, to ensure that care pathways are optimised for patients.
Use soft and hard intelligence to identify quality issues or risks. Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.
Provide clinical support and supervision and support to staff and members of the ICB to ensure that quality is at the forefront of delivery of care from a transactional and transformational perspective.
About us
Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.
As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.
In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.
We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.
Job description
Job responsibilities
To deliver on a range of quality and patient safety assurance andmonitoring activities which will ensure that BSOL ICS is effectively sightedon the quality of care for all patients, and confirm whether such care meetsboth nationally and locally agreed contractual standards. This work willinclude, but not be restricted to: reviewing serious incident investigations,undertaking provider quality assurance visits, reviewing KPI and CQUINdata from a quality and patient safety perspective, attending, and reviewingannual quality accounts. To communicate and meet regularly with commissioned providers and,where appropriate, attend and chair meetings with such providers on behalfof BSOL ICS, to ensure effective oversight of quality and challenge of allstandards of quality and patient safety outcomes and experience. To ensure timely and effective monitoring of compassionate care withincommissioned providers as identified in the 6Cs - Care, Compassion,Competence, Communication, Courage and Commitment. To work with providers to promote and assure appropriate standards ofclinical quality and a robust culture of continual quality improvement wherelessons are learnt. To ensuring robust and timely escalation of any quality and/or patient safetyconcerns within commissioned providers to the Associate Director ofNursing, Chief Nursing Officer and other members of the wider BSOLQuality and Patient Safety Team, as appropriate. To prepare and/or contribute towards, detailed summary reports for theattention of the Birmingham and Solihull (BSoL) Quality and SafetyCommittee highlighting any quality and/or patient safety concerns withincommissioned providers. To work with the wider BSOL Quality and Patient Safety Team providingclinical advice and recommendations as appropriate e.g. advising oncontent of provider KPIs and CQUINs.
Job description
Job responsibilities
To deliver on a range of quality and patient safety assurance andmonitoring activities which will ensure that BSOL ICS is effectively sightedon the quality of care for all patients, and confirm whether such care meetsboth nationally and locally agreed contractual standards. This work willinclude, but not be restricted to: reviewing serious incident investigations,undertaking provider quality assurance visits, reviewing KPI and CQUINdata from a quality and patient safety perspective, attending, and reviewingannual quality accounts. To communicate and meet regularly with commissioned providers and,where appropriate, attend and chair meetings with such providers on behalfof BSOL ICS, to ensure effective oversight of quality and challenge of allstandards of quality and patient safety outcomes and experience. To ensure timely and effective monitoring of compassionate care withincommissioned providers as identified in the 6Cs - Care, Compassion,Competence, Communication, Courage and Commitment. To work with providers to promote and assure appropriate standards ofclinical quality and a robust culture of continual quality improvement wherelessons are learnt. To ensuring robust and timely escalation of any quality and/or patient safetyconcerns within commissioned providers to the Associate Director ofNursing, Chief Nursing Officer and other members of the wider BSOLQuality and Patient Safety Team, as appropriate. To prepare and/or contribute towards, detailed summary reports for theattention of the Birmingham and Solihull (BSoL) Quality and SafetyCommittee highlighting any quality and/or patient safety concerns withincommissioned providers. To work with the wider BSOL Quality and Patient Safety Team providingclinical advice and recommendations as appropriate e.g. advising oncontent of provider KPIs and CQUINs.
Person Specification
Essential
Essential
- Current professional Clinical Registration
- Evidence of professional and continued education
- Experience of clinical quality assurance and improvement
- Experience of working in NHS settings
Desirable
- Quality Improvement Qualification
- Experience working in varied NHS settings
Person Specification
Essential
Essential
- Current professional Clinical Registration
- Evidence of professional and continued education
- Experience of clinical quality assurance and improvement
- Experience of working in NHS settings
Desirable
- Quality Improvement Qualification
- Experience working in varied NHS settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
