Brokerage Administrator

NHS Birmingham and Solihull Integrated Care Board

This job is now closed

Job summary

The post holder will be required to work on their own initiative and demonstrate a willingness to help others and be a key member of the team, with responsibility for specifically allocated tasks.The post holder will be expected to follow set processes, prioritise their workload and demonstrate initiative in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential plus an ability to deal with sensitive and confidential phone calls. The post holder will be required to be proficient in word processing and inputting into databases, in addition to diary management.To ensure all NHS placement contracts are in situ and agreed within the pricing structure.To support the brokerage of care for those CHC patients who have been deemed eligible individuals, following guidance on clinical needs, and in doing so deliver appropriately commissioned care placements and packages of care.

Main duties of the job

Ensure all NHS placement contracts are in situ and agreed within the pricing structure

To support the brokerage of care for those CHC patients who have been deemed eligible individuals, following guidance on clinical needs, and in doing so deliver appropriately commissioned care placements and packages of care.
Work across all service user groups eligible for CHC and Children's Continuing Care, including older people, disabled adults, people with learning difficulties, people with mental health needs, children and young people and ABI/TBI.
Communicate effectively with care providers to identify suitable CHC care packages and placements.
Update systems to provide oversight of available care market capacity.
Deal with invoice queries in an efficient and timely manner, as required.

About us

The CCG is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability, and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Date posted

06 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

529-6821945

Job locations

Alpha Tower

8th Floor, Birmingham and Solihull ICB, Suffolk Street Queensway

Birmingham

B1 1TT

Job description

Job responsibilities

Issue provider contracts and individual placement agreements for CHC funded placements and care packages Engage compassionately and professionally with service users, families and representatives when identifying care packages and placements. Act promptly to address identified risks in care provision, or where changing needs require alterations to the way that care is delivered. Maintain accurate information systems to evidence the effectiveness of the service Develop good links with CHC operational teams, acute hospitals, and the three local authorities. Deliver against personal objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Propose changes to own work, or that of the wider team, to achieve a more effective service. Ensure all funding is signed and in place prior to placement To receive requests for a care service of the placement requirement from initial request for a service, identifying the most appropriate Provider and placing with the service. Where services are necessary work with CHC assessors, case managers and external providers to help source, negotiate and broker the service for service users based on clinical need, outcome, cost and efficiency. Liaise with senior staff to ensure complex cases are escalated in a timely manner so as to ensure that the service user receives care from the most appropriate Provider

Job description

Job responsibilities

Person Specification

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Significant administrative/ secretarial experience including initiating and maintaining office systems.
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users

Desirable

Minute taking
Experience with dealing with Finance/invoice queries.

Person Specification

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Significant administrative/ secretarial experience including initiating and maintaining office systems.
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users

Desirable

Minute taking
Experience with dealing with Finance/invoice queries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.