Continuing Healthcare Administrator

NHS Birmingham and Solihull Integrated Care Board

The closing date is 29 November 2024

Job summary

An integral key role to support the All Age Continuing Healthcare service across the Birmingham and Solihull Integrated Care System.

The post holder will be required to work on their own initiative and demonstrate a willingness to help others and be a key member of the team, with responsibility for specifically allocated tasks. The post holder will be expected to follow set processes, prioritise their workload and demonstrate initiative in order to fulfil the requirements of the post.

Main duties of the job

To work within the remit of the National Framework for Continuing Healthcare.
Provide a confidential and sensitive administrative support to the Continuing Healthcare Team.
Ensure that data systems are kept up to date to allow accurate and detailed reporting capabilities, this could be for internal or external requirements.
Produce a range of confidential documents, including typing of letters and file notes. Maintain an effective office support system including filing photocopying and faxing and telephone cover.
Maintain confidentiality of information concerning patients.
High attention to detail and motivation required to work towards and adhere to challenging deadlines. Ability to prioritise your own workload is critical.
Cross cover other administrators as required.
Participate in objective setting and monthly 1:1 meetings with Line Manager and attend all ICB mandatory training and other training relevant to role.
Take every reasonable opportunity to maintain and improve professional knowledge.
Work collaboratively with and offering advice to internal and external agencies across Birmingham and Solihull, deferring to colleagues where necessary.
The post holder will regularly deal with a range of routine and non-routine administrative tasks as required for an efficient and effective service.

About us

Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for Birmingham and Solihull to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

The ICB is committed to having a workforce which is representative of the population of Birmingham and Solihull. Our current staffing profile demonstrates that we are not as representative as we would like to be at this level within the organisation. We would actively welcome applications from males for this role.

The ICB is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Date posted

15 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

529-6695996

Job locations

Floor 9, Alpha Tower

Suffolk St Queensway

Birmingham

B1 1TT

Job description

Job responsibilities

In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.

Full details of the duties and responsibilities can be found within the attached job description.

Job description

Job responsibilities

Full details of the duties and responsibilities can be found within the attached job description.

Person Specification

What does this mean?

Essential

Have relevant administrative experience
Experience of dealing with difficult phone enquiries
Be proficient in the use of computer packages including word processing
Previous experience of data inputting
Conversant with all components of Microsoft Office
Demonstrate the ability to prioritise workload in order to meet deadlines
Demonstrate an understanding of the importance of confidentiality
Excellent organisation skills
Excellent communicator
Ability to learn and take initiative once trained

Desirable

Previous administrative experience within the NHS
IG compliant or expectation upon appointment
Basic knowledge of NHS Continuing Healthcare and Funded Nursing Care

Person Specification

What does this mean?

Essential

Have relevant administrative experience
Experience of dealing with difficult phone enquiries
Be proficient in the use of computer packages including word processing
Previous experience of data inputting
Conversant with all components of Microsoft Office
Demonstrate the ability to prioritise workload in order to meet deadlines
Demonstrate an understanding of the importance of confidentiality
Excellent organisation skills
Excellent communicator
Ability to learn and take initiative once trained

Desirable

Previous administrative experience within the NHS
IG compliant or expectation upon appointment
Basic knowledge of NHS Continuing Healthcare and Funded Nursing Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.