Senior Clinical Quality Manager

Job summary

The Senior Clinical Quality Manager will provide operational leadership, clinical expertise and management support to ensure that there are robust and effective systems and processes in place for monitoring and reviewing the quality and safety of commissioned services across Birmingham and Solihull Integrated Care System (BSOL ICS).

This will entail, leading a small team of staff across a variety of care pathways providing senior expert advice on the management and application of Quality and improvement processes working closely and collaboratively with providers to address issues of quality, using soft and hard intelligence to assess issues and risks and working with providers to ensure mitigation plans are in place and are implemented through effective monitoring. The post-holder will contribute to the leadership of the quality and safety innovation, working across the ICS to ensure the delivery of high quality and safe commissioned services.

The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment.

Main duties of the job

Provide senior leadership and oversight of the quality and safety agenda across a variety of care pathways leading collaborative working across all sectors of healthcare providers, Local Authority and independent regulators, taking action when needed and ensuring that where mitigation plans are necessary these are implemented delivering the required improvements in patient safety, outcomes and experience.

Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB's patient experience lead and providers, to ensure that care pathways are optimised for patients.

Use soft and hard intelligence including patient information and GP feedback to identify any quality issues or risks in terms of patient care and safety with providers, taking action when required and agreeing corrective actions through constructive dialogue with system partners.

Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.

About us

Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.

We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.

Employer details

Employer name

NHS Birmingham and Solihull Integrated Care Board

Address

Eighth Floor, Alpha Tower

Suffolk Street, Queensway

Birmingham

B1 1TT

Employer's website

https://www.birminghamsolihull.icb.nhs.uk (Opens in a new tab)

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Employer details

Employer name

NHS Birmingham and Solihull Integrated Care Board

Address

Eighth Floor, Alpha Tower

Suffolk Street, Queensway

Birmingham

B1 1TT

Employer's website

https://www.birminghamsolihull.icb.nhs.uk (Opens in a new tab)

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