System Co-ordination Centre Support Manager
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Job summary
Do you have a passion for ensuring the safest and highest quality of care possible for the entire population across Birmingham and Solihull?
Do you have the skills to support the effective management of risk across providers and system partners in Birmingham and Solihull?
We have an exciting opportunity for a Support Manager role within Birmingham and Solihull System Coordination Centre (SCC), a team dedicated to delivering high quality patient care, effectively managing risk and tackling heath inequalities across the system.
As the SCC Support Manager, you will be responsible for helping to identify, resolve and facilitate on issues that impact UEC output. You will undertake a range of tasks that ensure that efficient and effective pathways are created and maintained in a range of areas, such as patient flow, transfer of patient care, escalation management and other operational issues. The SCC Support Manager will support the SCC Manager in ensuring direction and guidance is clear and communicated to all key stakeholders
Main duties of the job
You will be responsible for providing system operational support and resilience across BSOL on a day-to-day basis, including:
- Monitoring key operational, clinical and quality metrics via a range of dashboards to swifty identify deterioration in UEC performance across the system and escalate where required
- Ensuring system assurance is established through clear actions and pre-set targets
- Ensuring that patient safety and wellbeing is being considered at all times of increased system pressure
- Support in the identification of opportunities for service developments and innovations
About us
Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.
As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.
In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.
We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.
Details
Date posted
31 July 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year Unsociable hours enhancement based upon unsociable hours worked
Contract
Permanent
Working pattern
Full-time
Reference number
529-6510047
Job locations
Alpha Tower
Suffolk Street, Queensway
Birmingham
B1 1TT
Employer details
Employer name
NHS Birmingham and Solihull Integrated Care Board
Address
Alpha Tower
Suffolk Street, Queensway
Birmingham
B1 1TT
Employer's website
https://www.birminghamsolihull.icb.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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