Job summary
Birmingham and Solihull ICB Digital Team have an exciting opportunity for a full time Clinical System Officer who is enthusiastic about the prospect of improving the lives of patients through digital health technology.
The NHS Long-Term Plan recognises that primary care needs to be digitally transformed in order for patients to have improved access to quality care. By 2023/24 Digital First primary care will become a new option for every patient in England, improving fast access to convenient primary care.
The Digital Team are currently involved in a range of leading edge transformation projects such as Digital First, Cloud based telephony, digitalisation of Lloyd George records and new market entrants for GP Clinical Systems.
The post holder will be responsible for creating clinical decision workflows, clinical system reporting and supporting a team of Clinical System Specialists.
Main duties of the job
You will be responsible as the Clinical System Officer for maintaining and creating clinical decision pathways, with direction from line manager and clinicians..
You will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.
You will need to work in close partnership with service users, key stakeholders and commissioners including PCN, Practice, ICS and public.
About us
Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for Birmingham and Solihull to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone.
NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.
The ICB is committed to having a workforce which is representative of the population of Birmingham and Solihull. Our current staffing profile demonstrates that we are not as representative as we would like to be at this level within the organisation. We would actively welcome applications from males for this role.
The ICB is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.
Job description
Job responsibilities
Job Purpose:
- Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
- Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
- Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.
- Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Key Relationships:
- Required to maintain constructive relationships with a broad range of internal and external stakeholders.
- Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
- Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
- Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff.
Communication
- Provides relevant and timely specialist advice and guidance onfunctional and information matters.
- Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.
- Support the development of internal and external communicationswhere required by regular contact with the teams, stakeholders andCommunications team.
- Responsible for preparation of correspondence and complexpapers, as directed by Manager.
- Responsible for preparation of IM&T newsletter and mail outs to keep member practices informed of developments and strategies.
- Ensure agenda items for regular IT boards are set reflecting currentmember issues and ICB vision and strategy.
Organisation and Planning
- Contribute to the strategic planning making adjustments as necessary.
- Support implementation of strategic modernisation/serviceimprovement, public health, workforce or commissioning strategiesand any associated action plans, in accordance with the agreedpriorities of the team.
- Contribute to the development of performance and governancestrategies and the development and implementation of improvementprogrammes.
- Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specificworkstreams.
- Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
Analytical and Judgement Skills
- Undertake complex and detailed information analysis of specificprojects/reports requiring high levels of concentration.
- Update, maintain, organise, gather and analyse information topredict/meet future organisational and team needs by identifying best professional practice.
- Monitor and tracking risks and issues tracking mechanism and itsproactive resolution and escalation processes.
- Contribute to the information management of performance, taking alead for specific Projects.
- Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.
- Ensure that data collected is analysed, reported by the team asappropriate and monitor the processing of data and information.
- Maintain and create clinical decision pathways, with direction from line manager and clinicians.
Service Development and Research
- Actively supports and contributes to the development of keyperformance indicators for the successful assessment of performance.
- Test and review new concepts, models, methods, practices, productsand equipment.
- Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.
Patient/Client Care
- The post holder will assist and respond to enquiries from members ofthe public/external organisations.
- The post holder will be expected to assist with members of thepublic/external organisations.
Responsibility for Policy/Service Development
- Proposes changes to own project/function, informing policy andmaking recommendations for other projects delivery.
- Contribute to the review and development of existing informationmanagement systems and contribute to the development of anintegrated approach to project management.
- Review of IT and informatics systems on offer within the market place that may benefit the ICB or its members.
Finance and Resources
- Responsible for overseeing and agreeing time sheets, conducting 1 to1 with staff, and dealing with planning of leave and return to workprocesses for embedded and employed staff members.
- Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Support and inform teams on the targeting of resources, monitoring,implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
- Continually strive for delivering project/function outcomes, value formoney and greater efficiency within a budget allocation ofapproximately £500k.
- Contribute to the financial delivery of the service ensuring it is costeffective and delivered on time.
- Contribute to commissioning of goods and services, as required.
Leadership and Management
- Responsible for the daily management of embedded, associated andemployed staff within the digital remit.
- Provide specialist training, advice and support on own role/responsibilities where necessary.
- Provide point of contact to co-ordinate staff activities and accommodate leave requests.
- Responsible for preparation of workplans for direct reporting staff.
- Support training and induction of new staff.
- Supervises team as required.
- Participate in the recruitment process of support staff.
- Support embedded staff in the undertaking of the daily duties.
- Provide leadership for key organizational projects in specialist area of clinical systems usage.
Information Resources
- Operate within and provide enhancements to current managementinformation, reporting to enhance decision making processes.
- Updating, maintaining, organise, gather and analyse information topredict/meet future organisational and team needs by identifying best professional practice.
- Lead on development, implementation, monitoring and evaluation ofnew information systems/databases as required.
- Carry out timely and accurate information analysis and reporting onagreed areas of portfolio
- Responsible for the development and maintenance of databasesrequired for regular reports, and highlighting potential data quality orprocess issues based on the available data.
Professional Development
- Continuing professional development through British ComputerSociety with qualifications such as RIT, CITP, FEDIP.
Freedom to Act
- Ability to demonstrate independence of thought.
- Need for a flexible approach to accommodate urgent or ad hocrequests.
- Preparation for presentations at national, regional and localconferences.
Physical Skills
- Frequent VDU use is required for this post for periods of up to 3 to 4hours at a time in order to produce complex reports and analysis tosupport commissioning deadlines.
- Requirement to carry laptop computer and/or projection equipment(approx 3kg) to meetings for presentation purposes and carrying oflaptop computer to facilitate flexible working (i.e. working from non HQ venues and/or when travelling by train).
Other
- The post holder must have a genuine passion for reducing inequalities and driving social inclusion.
Job description
Job responsibilities
Job Purpose:
- Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
- Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
- Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.
- Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Key Relationships:
- Required to maintain constructive relationships with a broad range of internal and external stakeholders.
- Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
- Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
- Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff.
Communication
- Provides relevant and timely specialist advice and guidance onfunctional and information matters.
- Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.
- Support the development of internal and external communicationswhere required by regular contact with the teams, stakeholders andCommunications team.
- Responsible for preparation of correspondence and complexpapers, as directed by Manager.
- Responsible for preparation of IM&T newsletter and mail outs to keep member practices informed of developments and strategies.
- Ensure agenda items for regular IT boards are set reflecting currentmember issues and ICB vision and strategy.
Organisation and Planning
- Contribute to the strategic planning making adjustments as necessary.
- Support implementation of strategic modernisation/serviceimprovement, public health, workforce or commissioning strategiesand any associated action plans, in accordance with the agreedpriorities of the team.
- Contribute to the development of performance and governancestrategies and the development and implementation of improvementprogrammes.
- Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specificworkstreams.
- Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
Analytical and Judgement Skills
- Undertake complex and detailed information analysis of specificprojects/reports requiring high levels of concentration.
- Update, maintain, organise, gather and analyse information topredict/meet future organisational and team needs by identifying best professional practice.
- Monitor and tracking risks and issues tracking mechanism and itsproactive resolution and escalation processes.
- Contribute to the information management of performance, taking alead for specific Projects.
- Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.
- Ensure that data collected is analysed, reported by the team asappropriate and monitor the processing of data and information.
- Maintain and create clinical decision pathways, with direction from line manager and clinicians.
Service Development and Research
- Actively supports and contributes to the development of keyperformance indicators for the successful assessment of performance.
- Test and review new concepts, models, methods, practices, productsand equipment.
- Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.
Patient/Client Care
- The post holder will assist and respond to enquiries from members ofthe public/external organisations.
- The post holder will be expected to assist with members of thepublic/external organisations.
Responsibility for Policy/Service Development
- Proposes changes to own project/function, informing policy andmaking recommendations for other projects delivery.
- Contribute to the review and development of existing informationmanagement systems and contribute to the development of anintegrated approach to project management.
- Review of IT and informatics systems on offer within the market place that may benefit the ICB or its members.
Finance and Resources
- Responsible for overseeing and agreeing time sheets, conducting 1 to1 with staff, and dealing with planning of leave and return to workprocesses for embedded and employed staff members.
- Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Support and inform teams on the targeting of resources, monitoring,implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
- Continually strive for delivering project/function outcomes, value formoney and greater efficiency within a budget allocation ofapproximately £500k.
- Contribute to the financial delivery of the service ensuring it is costeffective and delivered on time.
- Contribute to commissioning of goods and services, as required.
Leadership and Management
- Responsible for the daily management of embedded, associated andemployed staff within the digital remit.
- Provide specialist training, advice and support on own role/responsibilities where necessary.
- Provide point of contact to co-ordinate staff activities and accommodate leave requests.
- Responsible for preparation of workplans for direct reporting staff.
- Support training and induction of new staff.
- Supervises team as required.
- Participate in the recruitment process of support staff.
- Support embedded staff in the undertaking of the daily duties.
- Provide leadership for key organizational projects in specialist area of clinical systems usage.
Information Resources
- Operate within and provide enhancements to current managementinformation, reporting to enhance decision making processes.
- Updating, maintaining, organise, gather and analyse information topredict/meet future organisational and team needs by identifying best professional practice.
- Lead on development, implementation, monitoring and evaluation ofnew information systems/databases as required.
- Carry out timely and accurate information analysis and reporting onagreed areas of portfolio
- Responsible for the development and maintenance of databasesrequired for regular reports, and highlighting potential data quality orprocess issues based on the available data.
Professional Development
- Continuing professional development through British ComputerSociety with qualifications such as RIT, CITP, FEDIP.
Freedom to Act
- Ability to demonstrate independence of thought.
- Need for a flexible approach to accommodate urgent or ad hocrequests.
- Preparation for presentations at national, regional and localconferences.
Physical Skills
- Frequent VDU use is required for this post for periods of up to 3 to 4hours at a time in order to produce complex reports and analysis tosupport commissioning deadlines.
- Requirement to carry laptop computer and/or projection equipment(approx 3kg) to meetings for presentation purposes and carrying oflaptop computer to facilitate flexible working (i.e. working from non HQ venues and/or when travelling by train).
Other
- The post holder must have a genuine passion for reducing inequalities and driving social inclusion.
Person Specification
Communication/Analytical/Other
Essential
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend appropriate course of action to address issues
- Create clinical decision workflow
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Further training or significant experience in project management, financial management or supporting change management processes
- Experience and understanding of evaluating and measuring the performance of health services
- Working knowledge of TPP SystmOne, EMIS Web or Vision Clinical System
Desirable
- Previous experience in similar role in public sector
Person Specification
Communication/Analytical/Other
Essential
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend appropriate course of action to address issues
- Create clinical decision workflow
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Further training or significant experience in project management, financial management or supporting change management processes
- Experience and understanding of evaluating and measuring the performance of health services
- Working knowledge of TPP SystmOne, EMIS Web or Vision Clinical System
Desirable
- Previous experience in similar role in public sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
