South West London Integrated Care Board

Senior Server Engineer

Information:

This job is now closed

Job summary

This is an exciting opportunity to join the Server Infrastructure Team responsible for supporting SWL Primary Care along with Corporate stakeholders. This senior technical role within the infrastructure team focuses on the provision, performance, management, and availability of on-premises and cloud data centers and server infrastructure. The role involves providing technical escalation and 3rd line support to internal ICT, ensuring that infrastructure is proactively managed, maintained, and available to users in accordance with defined KPIs and SLAs. The postholder will participate in the out-of-hours on-call rota for the ICB infrastructure and the customers it serves.

Main duties of the job

Key Responsibilities:

Infrastructure Management & Support:

  • Expertise & Support:
    • Provide senior-level expertise and support for the security, performance, and stability of Data Center, Cloud, and Server Infrastructure.
    • Ensure the availability, configuration, documentation, and control of servers and associated infrastructure and software.
    • Deliver a responsive, customer-focused, professional infrastructure service.
  • Service Incident Resolution:
    • Responsible for the effective resolution of all service incidents and escalations.
    • Support server and infrastructure services for all managed sites in accordance with SLAs.
    • Diagnose complex ICT problems in dynamically changing ICT situations.
  • Configuration & Maintenance:
    • Manage and implement configuration, upgrades, and patching of the infrastructure.
    • Troubleshoot server and infrastructure hardware and software to ensure service stability and efficient resolution of configuration issues.
  • Monitoring & Documentation:
    • Monitor infrastructure systems and services.
    • Responsible for the creation and maintenance of all infrastructure documentation, ensuring it is up to date and reviewed regularly for accuracy.

About us

NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Each ICS consists of two statutory elements:

  • an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
  • an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

  • to improve outcomes in population health and healthcare;
  • tackle inequalities in outcomes, experience and access;
  • enhance productivity and value for money and;
  • help the NHS support broader social and economic development.

NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.

Details

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£56,388 to £62,785 a year per annum inclusive of Outer HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

491-SWLIT50-A

Job locations

120 The Broadway - Wimbledon

London

SW19 1RH


Job description

Job responsibilities

See Job Description and Person Specification full details:

Providing senior-level expertise and support for the security, performance, andstability of the overall Data Centre, Cloud and Server Infrastructure Responsible for the availability, configuration, documentation and control of theservers and associated infrastructure and software. Responsible for the effective resolution of all service incidents and escalations. Deliver a responsive, customer-focused, professional infrastructure service. Support server and infrastructure services for all managed sites in accordance withSLAs. Manage and implement configuration, upgrades, and patching of the networkinfrastructure. Diagnose complex ICT problems in dynamically changing ICT situations. Ensure that all Server, Application and Infrastructure policies, security, andgovernance frameworks are consistently applied. Responsible for the monitoring of the infrastructure systems and services. Troubleshoot server and infrastructure hardware and software to ensure the stabilityof the service/network and ensure that configuration issues are dealt with efficientlyand professionally. Manage processes to ensure that all relevant IT systems and operational areas areoperated with due regard to proper and agreed security, safety, and environmentalprocedures. Responsible for the analysis of major incidents within their technical area, identifyingreoccurring trends and making appropriate recommendations based on theseoutcomes. Responsible for the creation and maintenance of all infrastructure documentation,ensuring it is up to date and reviewed at regular intervals for accuracy. Provide a single point of contact and SME accountability

Liaise with 3rd party providers to provide additional support when and where requiredto meet contractual service levels. Reduce operational demand by recommending/implementing infrastructure changes. Identify new ways of working to improve the efficiency and effectiveness of theservice and implement the changes needed. Identify, manage, and reduce infrastructure and operational-related risks. To provide expert advice on the organisations infrastructure. Assist relevant peers in the planning and execution of system testing necessary fornew and upgraded infrastructure installations prior to release in the live environmentto ensure continuity of service. Provide timely and service availability reports to internal senior management. Monitor systems, performance, capacity, and connectivity to ensure problems andfaults are dealt with promptly, and regularly report these findings, Ensure change management policies and procedures are always followed by internaland external staff and support companies. Responsible for the ongoing assessment of the infrastructure to ensure it is fit forpurpose, resilient and reflects the ICBs and its customer's Business Continuityrequirements. Advise on, and perform, the implementation and maintenance of Disaster Recoveryprocedures for all systems and perform regular testing.

Job description

Job responsibilities

See Job Description and Person Specification full details:

Providing senior-level expertise and support for the security, performance, andstability of the overall Data Centre, Cloud and Server Infrastructure Responsible for the availability, configuration, documentation and control of theservers and associated infrastructure and software. Responsible for the effective resolution of all service incidents and escalations. Deliver a responsive, customer-focused, professional infrastructure service. Support server and infrastructure services for all managed sites in accordance withSLAs. Manage and implement configuration, upgrades, and patching of the networkinfrastructure. Diagnose complex ICT problems in dynamically changing ICT situations. Ensure that all Server, Application and Infrastructure policies, security, andgovernance frameworks are consistently applied. Responsible for the monitoring of the infrastructure systems and services. Troubleshoot server and infrastructure hardware and software to ensure the stabilityof the service/network and ensure that configuration issues are dealt with efficientlyand professionally. Manage processes to ensure that all relevant IT systems and operational areas areoperated with due regard to proper and agreed security, safety, and environmentalprocedures. Responsible for the analysis of major incidents within their technical area, identifyingreoccurring trends and making appropriate recommendations based on theseoutcomes. Responsible for the creation and maintenance of all infrastructure documentation,ensuring it is up to date and reviewed at regular intervals for accuracy. Provide a single point of contact and SME accountability

Liaise with 3rd party providers to provide additional support when and where requiredto meet contractual service levels. Reduce operational demand by recommending/implementing infrastructure changes. Identify new ways of working to improve the efficiency and effectiveness of theservice and implement the changes needed. Identify, manage, and reduce infrastructure and operational-related risks. To provide expert advice on the organisations infrastructure. Assist relevant peers in the planning and execution of system testing necessary fornew and upgraded infrastructure installations prior to release in the live environmentto ensure continuity of service. Provide timely and service availability reports to internal senior management. Monitor systems, performance, capacity, and connectivity to ensure problems andfaults are dealt with promptly, and regularly report these findings, Ensure change management policies and procedures are always followed by internaland external staff and support companies. Responsible for the ongoing assessment of the infrastructure to ensure it is fit forpurpose, resilient and reflects the ICBs and its customer's Business Continuityrequirements. Advise on, and perform, the implementation and maintenance of Disaster Recoveryprocedures for all systems and perform regular testing.

Person Specification

Education / Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
  • VMWare VCP (v6+)
  • Microsoft MCSE
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
  • Evidence of continued professional development
  • Member of relevant professional body

Knowledge and Experience

Essential

  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
  • Significant experience in Operational Management of Data Centres, Server and Application Infrastructure Significant Experience in providing senior level technical support through a team of technical experts Complex Configuration, administration, planning, design, implementation and management of Server and application Infrastructure IE: Server Compute, Storage (SAN/NAS), Enterprise Hypervisors, Converged infrastructure,VDI, Active Directory, DNS, File Systems, Print Services, Data Backup & Protection Systems, Licensing.
  • Significant experience in Operational Management of Data Centres, Server and Application Infrastructure
  • Significant Experience in providing senior level technical support through a team of technical experts
  • Complex Configuration, administration, planning, design, implementation and management of Server and application Infrastructure IE: Server Compute, Storage (SAN/NAS), Enterprise Hypervisors, Converged infrastructure,

Skills and Abilities

Essential

  • Ability to analyse complex issues where material is conflicting and drawn from multiple sources;
  • Numerate and able to understand complex financial issues combined with deep analytical skills;
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
  • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Other

Essential

  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Demonstrates commitment to NHS and organisational values and behaviours
  • Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
  • Strong compassionate and inclusive leadership
Person Specification

Education / Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
  • VMWare VCP (v6+)
  • Microsoft MCSE
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
  • Evidence of continued professional development
  • Member of relevant professional body

Knowledge and Experience

Essential

  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
  • Significant experience in Operational Management of Data Centres, Server and Application Infrastructure Significant Experience in providing senior level technical support through a team of technical experts Complex Configuration, administration, planning, design, implementation and management of Server and application Infrastructure IE: Server Compute, Storage (SAN/NAS), Enterprise Hypervisors, Converged infrastructure,VDI, Active Directory, DNS, File Systems, Print Services, Data Backup & Protection Systems, Licensing.
  • Significant experience in Operational Management of Data Centres, Server and Application Infrastructure
  • Significant Experience in providing senior level technical support through a team of technical experts
  • Complex Configuration, administration, planning, design, implementation and management of Server and application Infrastructure IE: Server Compute, Storage (SAN/NAS), Enterprise Hypervisors, Converged infrastructure,

Skills and Abilities

Essential

  • Ability to analyse complex issues where material is conflicting and drawn from multiple sources;
  • Numerate and able to understand complex financial issues combined with deep analytical skills;
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
  • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Other

Essential

  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Demonstrates commitment to NHS and organisational values and behaviours
  • Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
  • Strong compassionate and inclusive leadership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South West London Integrated Care Board

Address

120 The Broadway - Wimbledon

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West London Integrated Care Board

Address

120 The Broadway - Wimbledon

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Infrastructure and Cyber Security

Mervyn Hughes

mervyn.hughes@swlondon.nhs.uk

Details

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£56,388 to £62,785 a year per annum inclusive of Outer HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

491-SWLIT50-A

Job locations

120 The Broadway - Wimbledon

London

SW19 1RH


Supporting documents

Privacy notice

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