South West London Integrated Care Board

Field Engineer

Information:

This job is now closed

Job summary

The purpose of the post of IT Engineer (Field Support) Is to operate, administrate and manage the South West London ICB endpoints (desktops, laptops, printers, etc) at our GP IT practices. Support the other IT teams to ensure ICT service availability meets or exceeds target service levels and supports the corporate strategy and requirements for future proofing. The job requires on site visits across South West London (Richmond, Wandsworth, Croydon, Merton and Sutton) by local transport or using own car. At times, the post will also include operational support for the infrastructure, server & network teams.

Interview Date: TBC

Main duties of the job

The purpose of the post of IT Field Engineer is to provide IT engineering support to clientsfocused on the installation and maintenance of end user devices e.g. PCs, laptops andperipherals. The post holder also may assist with the delivery of some infrastructure supportfor server & network infrastructure across South West London. Travel across all South WestLondon ICB sites (including GP surgeries and clinics) will be required.

About us

NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Each ICS consists of two statutory elements:

  • an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
  • an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

  • to improve outcomes in population health and healthcare;
  • tackle inequalities in outcomes, experience and access;
  • enhance productivity and value for money and;
  • help the NHS support broader social and economic development.

NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.

Details

Date posted

13 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year Inclusive per annum of Outer HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

491-SWLIT44-A

Job locations

120 The Broadway - Wimbledon

London

SW19 1RH


Job description

Job responsibilities

See Job Description and Person Specification for full details

The postholder will undertake the following duties:

End User Device imaging, configuration, deployment and support.

KPIs

Provision of technical guidance and problem-solving support to other IT team members.

Responsibility for the safe operation of IT end user devices

Supporting administration, documentation of all the installations and processes

Supporting the operation and documentation of corporate and GP IT estate monitoring and security

Diagnosis of IT problems and incidents

Consistent application of relevant IT policies and governance frameworks

Responsibility for the effective resolution of endpoint incidents

Assist in the investigation and root cause analysis of problems and major incidents

Monitor and maintain the corporate and GP IT estate to meet organisational needs

Support and delivery of endpoint & infrastructure optimisation

Working with relevant peers to ensure the security of the ICT systems and assisting in the planning and execution of system testing necessary for new and upgraded infrastructure installations prior to release

Support the organisation with risk assessment and risk management as required.

Support the delivery of the operational and technology transformation programmes

Maintain asset registers for core hardware, systems, and 3rd party services

Supporting and maintaining endpoint and infrastructure processes.

Job description

Job responsibilities

See Job Description and Person Specification for full details

The postholder will undertake the following duties:

End User Device imaging, configuration, deployment and support.

KPIs

Provision of technical guidance and problem-solving support to other IT team members.

Responsibility for the safe operation of IT end user devices

Supporting administration, documentation of all the installations and processes

Supporting the operation and documentation of corporate and GP IT estate monitoring and security

Diagnosis of IT problems and incidents

Consistent application of relevant IT policies and governance frameworks

Responsibility for the effective resolution of endpoint incidents

Assist in the investigation and root cause analysis of problems and major incidents

Monitor and maintain the corporate and GP IT estate to meet organisational needs

Support and delivery of endpoint & infrastructure optimisation

Working with relevant peers to ensure the security of the ICT systems and assisting in the planning and execution of system testing necessary for new and upgraded infrastructure installations prior to release

Support the organisation with risk assessment and risk management as required.

Support the delivery of the operational and technology transformation programmes

Maintain asset registers for core hardware, systems, and 3rd party services

Supporting and maintaining endpoint and infrastructure processes.

Person Specification

Education /Qualifications

Essential

  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • Evidence of continued professional development
  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • ITIL Foundation Certification
  • CompTia A+

Desirable

  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • ITIL Foundation Certification
  • CompTia A+

Knowledge and Experience

Essential

  • Demonstrated recent (> 2 years) experience in an IT Technology environment
  • Familiarity with typical Small Office or GP practice infrastructure
  • Experience of supporting/configuring network equipment

Desirable

  • Experience of supporting/configuring network equipment

Skills and Abilities

Essential

  • Significant experience of working in an engineering support or project role within a technical team providing services direct to the client base
  • Ability to analyse complex issues
  • Able to communicate clearly both verbally and in written work

Other

Essential

  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Able to project a calm and reassuring manner with clients
  • Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion.
Person Specification

Education /Qualifications

Essential

  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • Evidence of continued professional development
  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • ITIL Foundation Certification
  • CompTia A+

Desirable

  • Educated to degree level or equivalent or significant experience of working at a similar level in specialist area
  • ITIL Foundation Certification
  • CompTia A+

Knowledge and Experience

Essential

  • Demonstrated recent (> 2 years) experience in an IT Technology environment
  • Familiarity with typical Small Office or GP practice infrastructure
  • Experience of supporting/configuring network equipment

Desirable

  • Experience of supporting/configuring network equipment

Skills and Abilities

Essential

  • Significant experience of working in an engineering support or project role within a technical team providing services direct to the client base
  • Ability to analyse complex issues
  • Able to communicate clearly both verbally and in written work

Other

Essential

  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Able to project a calm and reassuring manner with clients
  • Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West London Integrated Care Board

Address

120 The Broadway - Wimbledon

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West London Integrated Care Board

Address

120 The Broadway - Wimbledon

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Field Engineer Manager

Berenice Dore

Berenice.Dore@swlondon.nhs.uk

Details

Date posted

13 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year Inclusive per annum of Outer HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

491-SWLIT44-A

Job locations

120 The Broadway - Wimbledon

London

SW19 1RH


Supporting documents

Privacy notice

South West London Integrated Care Board's privacy notice (opens in a new tab)