Job summary
This role will provide support and collaboration to commissioning teams in Continuing Health Care, Mental Health, Learning Disability, Children and Finance to settle a range of commissioning disputes i.e. inter NHS, Intra-NHS, internally between teams and Providers by means of mediating, conciliating or arbitrating in certain circumstances.
The post holder will maintain strong relationships between Heads of Services to their area with resolving complex and debatable challenges to avoid legal litigation and unresolved issues. The post holder will help formulate a response with the allocated investigator, responsible to obtain and collate the evidence/responses. This will help to ensure the progressive improvement of commissioning outcomes, enhanced productivity, efficiency and best value in models of service delivery.
This role will work alone or in collaboration with service leads to help find a way forward on procedural issues.
Main duties of the job
- Facilitating communication in disputes to establish a mutual agreement, clarifying issues and providing support where required to service leads to collate and present their evidence and other relevant documents to reach a resolution. This may include support of redesigning of process and can join in conversation for example by recommending rephrasing statements or creating standard responses to solve problems.
- Push for changes in service lead negotiations for example de-couple issues and "bank" what can be settled.
- Guiding discussion of issue of content and propose non-technical/clinical solutions that draws on elements of each party's offer or generating a creative solution.
About us
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.
NHS South West London Integrated Care Board as part of South West London Integrated Care System, is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.
Job description
Job responsibilities
Please see the job description and person specification
- Supporting service leads to resolve issues or escalate the matter to senior management.
- Overseeing transformation initiatives to drive improved outcomes and greater efficiency. This includes ensuring teams adhere to the standard set out locally with quality and audits of the service;
- Manage the communications where judicial review/legal challenges have been instigated for example an ICBs decision to reduce a package of care, change provider choice and funding decisions. This may involve review and drafting of documents submitted to court or to participants required for court orders or applications such as Court of Protection Hearings.
- Ensuring member engagement is retained and enhanced through the locality teams, working closely with the clinical leads for the area.
- Working as part of a network of Deputy Directors/Heads of Service posts across the SWL ICB, to support and enable commissioning resolution and transformation of processes.
- Ensuring teams understand how to interpret and apply ICS responsible commissioner guidance as set out by NHS England including where they can receive further guidance from NHS England.
- Oversee and co-ordinate all complaint responses across the SWL wide All Age Continuing Care teams.
- Over see and co-ordinate all Subject Access requests and Freedom of Information requests across the SWL wide All Age Continuing Care teams, liaising with Deputy Directors of place based teams, the Performance Manager and Finance Managers to collate information and ensure it is appropriately gathered to meet the standard.
Job description
Job responsibilities
Please see the job description and person specification
- Supporting service leads to resolve issues or escalate the matter to senior management.
- Overseeing transformation initiatives to drive improved outcomes and greater efficiency. This includes ensuring teams adhere to the standard set out locally with quality and audits of the service;
- Manage the communications where judicial review/legal challenges have been instigated for example an ICBs decision to reduce a package of care, change provider choice and funding decisions. This may involve review and drafting of documents submitted to court or to participants required for court orders or applications such as Court of Protection Hearings.
- Ensuring member engagement is retained and enhanced through the locality teams, working closely with the clinical leads for the area.
- Working as part of a network of Deputy Directors/Heads of Service posts across the SWL ICB, to support and enable commissioning resolution and transformation of processes.
- Ensuring teams understand how to interpret and apply ICS responsible commissioner guidance as set out by NHS England including where they can receive further guidance from NHS England.
- Oversee and co-ordinate all complaint responses across the SWL wide All Age Continuing Care teams.
- Over see and co-ordinate all Subject Access requests and Freedom of Information requests across the SWL wide All Age Continuing Care teams, liaising with Deputy Directors of place based teams, the Performance Manager and Finance Managers to collate information and ensure it is appropriately gathered to meet the standard.
Person Specification
Education / Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of continued professional development
- Member of relevant professional body
Knowledge and Experience
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Significant experience of successfully operating in a politically sensitive environment
- Problem solving skills and ability to respond to sudden unexpected demands
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Skills and Abilities
Essential
- Ability to analyse complex issues where material is conflicting and drawn from multiple sources;
- Numerate and able to understand complex financial issues combined with deep analytical skills;
- Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Person Specification
Education / Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of continued professional development
- Member of relevant professional body
Knowledge and Experience
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Significant experience of successfully operating in a politically sensitive environment
- Problem solving skills and ability to respond to sudden unexpected demands
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Skills and Abilities
Essential
- Ability to analyse complex issues where material is conflicting and drawn from multiple sources;
- Numerate and able to understand complex financial issues combined with deep analytical skills;
- Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.