Job summary
Can you achieve effective change and delivery across a whole system? If so, we want to hear from you.
This crucial role leads the system's approach to urgent and emergency care. It is a role with real diversity and breadth as well as an opportunity to shape services across South West London. Key aspects of the role include leading system urgent and emergency care planning and transformation, overseeing operational delivery and leading work with a wide range of stakeholders across the NHS and beyond.
If you would like to know more about this role please contact:
Amelia Whittaker amelia.whittaker@swlondon.nhs.uk or Suzanne Bates at suzanne.bates@swlondon.nhs.uk
Main duties of the job
For a full list of duties held by this post, please refer to the job description
JOB PURPOSE:
This key role will support SWL ICS to deliver the requirements of the Long Term Plan 'triple aim' of better health and wellbeing, better quality health care and ensuring financial sustainability.
The postholder will be responsible for systematically developing and assessing the delivery of the SWL ICS on Urgent & Emergency Care (UEC), ensuring that there is an effective translation of the Board strategy at local Urgent & Emergency Board level. They will also monitor the implementation of the ICS strategic and operational delivery ensuring the ICB is aware of the risks and mitigations associated.
The postholder will be expected, via the development of an effective UEC work programme, to enable the Integrated Care Board to assess plans against the following key areas:opromoting the NHS Constitution;odelivering financial sustainability through enhanced productivity and efficiencyosecuring continuous improvements in the quality of services commissioned;oreducing inequalities;opromoting education and training;oenabling choice;opromoting patient involvement;osecuring integration; andopromoting innovation and research
About us
On 1 July 2022, NHS South West London Integrated Care Board (ICB) was established. The ICB, as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.
Each ICS consists of two statutory elements:
- an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
- an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):
- to improve outcomes in population health and healthcare;
- tackle inequalities in outcomes, experience and access;
- enhance productivity and value for money and;
- help the NHS support broader social and economic development.
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.
Job description
Job responsibilities
For a full list of duties held by this post, please refer to the job description
Duties and Responsibilities:
UEC Planning & Commissioning DevelopmentIn partnership, lead the development and delivery with Trusts and Place across the ICS of the UEC Plan. This will require the delivery of integrated short, medium, and long-term business plans in accordance with the ICS's strategic objectives and reflect regional and national guidance.To provide leadership and guidance across the system to inform strategic decisions on UEC providing specialist, strategic and operational knowledge.To be instrumental in shaping UEC delivery across the system, coordinating effective working relationships between the SWL UEC Board and local Place UEC Board (or equivalent).To coordinate commissioning arrangements across the system for ICS-wide commissioning services such as Integrated Urgent Care and London Ambulance Services and providing leadership to more locally commissioned UEC servicesThe postholder will be key in implementing the national, regional and local vision for UEC ensuring all system partners understanding the agreed strategic intent and their role in securing deliveryTo provide leadership to ensure delivery of performance objectives for urgent & emergency care, supporting recovery of national priorities such as ambulance handover times, length of stay in Emergency Departments and improving overall hospital flow by understanding best practice and encouraging rapid replication and learningTo lead the SWL UEC Board (or equivalent) planning and coordination process combining finance, workforce, transformation, performance, capacity and activity expertise. Ensuring plans support the delivery of the ICS strategic priorities through measurable delivery objectives, which are then regularly monitored.To lead effective working relationships with external stakeholders, engaging with them over highly sensitive, complex, contentious and confidential issues in a collaborative and supportive way in delivering Trust, Provider Collaborative and Place-based plans for health and social care.To identify and lead opportunities to improve and develop services, including:Ensuring UEC plans are developed to ensure the maximum efficiency and productivity of services has been incorporated.Identifying opportunities for the use of transformation to improve people's pathways in our urgent and emergency care system.To be a conduit for joined up decision making between the UEC programme and specialist commissioning activities, such as major trauma centres.To lead on understanding the interrelationships between UEC and other activities, for example, intensive care bed capacity and elective care work programmes, working collaboratively with Trusts and across the system to ensure proposals are fully aligned.
Job description
Job responsibilities
For a full list of duties held by this post, please refer to the job description
Duties and Responsibilities:
UEC Planning & Commissioning DevelopmentIn partnership, lead the development and delivery with Trusts and Place across the ICS of the UEC Plan. This will require the delivery of integrated short, medium, and long-term business plans in accordance with the ICS's strategic objectives and reflect regional and national guidance.To provide leadership and guidance across the system to inform strategic decisions on UEC providing specialist, strategic and operational knowledge.To be instrumental in shaping UEC delivery across the system, coordinating effective working relationships between the SWL UEC Board and local Place UEC Board (or equivalent).To coordinate commissioning arrangements across the system for ICS-wide commissioning services such as Integrated Urgent Care and London Ambulance Services and providing leadership to more locally commissioned UEC servicesThe postholder will be key in implementing the national, regional and local vision for UEC ensuring all system partners understanding the agreed strategic intent and their role in securing deliveryTo provide leadership to ensure delivery of performance objectives for urgent & emergency care, supporting recovery of national priorities such as ambulance handover times, length of stay in Emergency Departments and improving overall hospital flow by understanding best practice and encouraging rapid replication and learningTo lead the SWL UEC Board (or equivalent) planning and coordination process combining finance, workforce, transformation, performance, capacity and activity expertise. Ensuring plans support the delivery of the ICS strategic priorities through measurable delivery objectives, which are then regularly monitored.To lead effective working relationships with external stakeholders, engaging with them over highly sensitive, complex, contentious and confidential issues in a collaborative and supportive way in delivering Trust, Provider Collaborative and Place-based plans for health and social care.To identify and lead opportunities to improve and develop services, including:Ensuring UEC plans are developed to ensure the maximum efficiency and productivity of services has been incorporated.Identifying opportunities for the use of transformation to improve people's pathways in our urgent and emergency care system.To be a conduit for joined up decision making between the UEC programme and specialist commissioning activities, such as major trauma centres.To lead on understanding the interrelationships between UEC and other activities, for example, intensive care bed capacity and elective care work programmes, working collaboratively with Trusts and across the system to ensure proposals are fully aligned.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent qualification or equivalent experience
- Evidence of continuing professional and personal development
Previous Experience (Nature & Level)
Essential
- Track record of success and delivery in leadership roles, including Urgent & Emergency Care (UEC) delivery
- Extensive experience in developing and implementing robust systems and processes aligned to strategic business objectives and an organisational vision
- Director level experience in multi-agency partnerships
- Extensive experience in supporting operational and strategic delivery across healthcare services
- Experience of delivering effective UEC oversight on a operational day-to-day basis and on a strategic basis
- Significant experience in leading complex negotiations to a successful outcome
- Senior level experience of leading and managing teams, including securing the effective engagement of colleagues not in a direct line management relationship
- Demonstrable experience of successfully communicating with senior leaders, colleagues, clinicians and the public both in day-to-day management settings and in managing and resolving potential conflict situations
- Experience in operating with service regulators to ensure that a coherent approach to UEC oversight, delivery and assessment
- Experience in managing external service providers
- Senior level experience in collaborative working with other organisations at a senior and strategic level
- Experience in preparing a highly complex briefing for Boards and Committees
- Experience of working in highly contentious and challenging situations to reach an agreed outcome
Evidence of Particular: - Knowledge - Understanding
Essential
- Detailed understanding of health and social care and an appreciation of the broad social, political and economic trends that influence health
- Demonstrates commitment to the ICS new way of working and to the wider interests of the health service
- Understanding and experience of emergency preparedness including EPRR
- Highly financially literate and numerate with the ability to review critically, challenge and effectively utilise financial and non-financial information to support effective decision making
- Able to demonstrate an understanding of the principles of strategic and operational planning and a detailed appreciation of different approaches to deliver change
- Able to demonstrate the understanding of effective governance and accountability frameworks that support UEC oversight and delivery
- Ability to understand and analyse highly complex issues, drawing on the breadth of data that needs to inform ICS deliberations and decision-making
- Programme management skills and the ability to deliver high impact changes and improvemen
- Demonstrates an ability to manage conflict and build consensus: facilitating problem solving and collaboration among various parties
- Sound understanding of and a commitment to upholding the NHS principles and values, as set out in the NHS Constitution, and an ability to reflect them in their leadership role and the operation of the ICS
- Intermediate level IT skills and ability to use Microsoft Office etc. Ability to use software to develop reports
Personal Qualities
Essential
- Outstanding communication, negotiation and relationship management skills
- Highly numerate
- Highly resilient, flexible and adaptable
- Integrity and professionalism
- Works autonomously within pre-set deadlines and parameters
- Can work with a very high degree of ambiguity
- Excellent organisational skills and attention to detail
- Proven ability to prioritise and solve problems under own initiative
- Able to think conceptually to plan flexibly for the longer term and continually identify opportunities for improvement
- Demonstrable commitment to continuously improve health outcomes of local people and to tackle health inequalities
- A team player, offering support to colleagues and prepared to ask for assistance when required
- Can inspire, motivate, coach and develop others
- Demonstrable ability to exercise sound judgement and the confidence to question and challenge information from others who may be experts in their field.
- Ability to understand the limits of their management competencies and the wisdom to seek advice when these are reached.
- Ability to contribute to the development of strategy and aspirations of the organisation and act in a manner consistent with its values
- High sensitivity and excellent organisational skills to operate effectively across complex work cultures and environments
- Highly politically astute
- Demonstrates commitment to upholding the Nolan Principles of Public Life along with an ability to reflect them in their leadership role and the culture of the ICS
Other
Essential
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
- Demonstrates commitment to NHS and organisational values and behaviors
- Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
- Strong compassionate and inclusive leadership
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent qualification or equivalent experience
- Evidence of continuing professional and personal development
Previous Experience (Nature & Level)
Essential
- Track record of success and delivery in leadership roles, including Urgent & Emergency Care (UEC) delivery
- Extensive experience in developing and implementing robust systems and processes aligned to strategic business objectives and an organisational vision
- Director level experience in multi-agency partnerships
- Extensive experience in supporting operational and strategic delivery across healthcare services
- Experience of delivering effective UEC oversight on a operational day-to-day basis and on a strategic basis
- Significant experience in leading complex negotiations to a successful outcome
- Senior level experience of leading and managing teams, including securing the effective engagement of colleagues not in a direct line management relationship
- Demonstrable experience of successfully communicating with senior leaders, colleagues, clinicians and the public both in day-to-day management settings and in managing and resolving potential conflict situations
- Experience in operating with service regulators to ensure that a coherent approach to UEC oversight, delivery and assessment
- Experience in managing external service providers
- Senior level experience in collaborative working with other organisations at a senior and strategic level
- Experience in preparing a highly complex briefing for Boards and Committees
- Experience of working in highly contentious and challenging situations to reach an agreed outcome
Evidence of Particular: - Knowledge - Understanding
Essential
- Detailed understanding of health and social care and an appreciation of the broad social, political and economic trends that influence health
- Demonstrates commitment to the ICS new way of working and to the wider interests of the health service
- Understanding and experience of emergency preparedness including EPRR
- Highly financially literate and numerate with the ability to review critically, challenge and effectively utilise financial and non-financial information to support effective decision making
- Able to demonstrate an understanding of the principles of strategic and operational planning and a detailed appreciation of different approaches to deliver change
- Able to demonstrate the understanding of effective governance and accountability frameworks that support UEC oversight and delivery
- Ability to understand and analyse highly complex issues, drawing on the breadth of data that needs to inform ICS deliberations and decision-making
- Programme management skills and the ability to deliver high impact changes and improvemen
- Demonstrates an ability to manage conflict and build consensus: facilitating problem solving and collaboration among various parties
- Sound understanding of and a commitment to upholding the NHS principles and values, as set out in the NHS Constitution, and an ability to reflect them in their leadership role and the operation of the ICS
- Intermediate level IT skills and ability to use Microsoft Office etc. Ability to use software to develop reports
Personal Qualities
Essential
- Outstanding communication, negotiation and relationship management skills
- Highly numerate
- Highly resilient, flexible and adaptable
- Integrity and professionalism
- Works autonomously within pre-set deadlines and parameters
- Can work with a very high degree of ambiguity
- Excellent organisational skills and attention to detail
- Proven ability to prioritise and solve problems under own initiative
- Able to think conceptually to plan flexibly for the longer term and continually identify opportunities for improvement
- Demonstrable commitment to continuously improve health outcomes of local people and to tackle health inequalities
- A team player, offering support to colleagues and prepared to ask for assistance when required
- Can inspire, motivate, coach and develop others
- Demonstrable ability to exercise sound judgement and the confidence to question and challenge information from others who may be experts in their field.
- Ability to understand the limits of their management competencies and the wisdom to seek advice when these are reached.
- Ability to contribute to the development of strategy and aspirations of the organisation and act in a manner consistent with its values
- High sensitivity and excellent organisational skills to operate effectively across complex work cultures and environments
- Highly politically astute
- Demonstrates commitment to upholding the Nolan Principles of Public Life along with an ability to reflect them in their leadership role and the culture of the ICS
Other
Essential
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
- Demonstrates commitment to NHS and organisational values and behaviors
- Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
- Strong compassionate and inclusive leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).